Support Insights

How AI Can Compliment People in Customer Support

With the abundance of information and mentions of artificial intelligence (AI) in the modern media a...

Anna Shevtsova, Former Writer

Customer Service in Social Media: Best Practices

How often do your customers complain to you over social media? It is estimated that about 80% of the...

Anna Shevtsova, Former Writer

Support Outsourcing Planning: How’s and Why’s

Planning. It seems that in our world this word and this technique is overused. We seem to be plannin...

Anna Shevtsova, Former Writer

How to Handle Customer Complaints and Turn Them Into Growth

A complaint lands in your queue, and the customer on the other end is already frustrated. What your ...

Anastasiia Svyrydenko, Senior Content Writer

Benefits of Good Customer Service — Practical Advice

Advantages of good customer service. It all seems so obvious. The better the customer service is, th...

Anna Shevtsova, Former Writer

How We Train Our Teams to Deliver Support for a Complicated Product Fast and Efficiently?

Training a support team is not an easy task. One needs a lot of resources and a lot of energy in ord...

Anna Shevtsova, Former Writer

SupportYourApp Is a PCI DSS Level 1 Certified Service Provider

If your support team touches card data, your outsourcing partner's security becomes your security. S...

Anastasiia Svyrydenko, Senior Content Writer

How Can Customer Support of Your Current Clients Improve Conversion Rate for Your Future Acquisitions?

Having a good customer support for your current clients’ end users is sure to bring you the new ones...

Anna Shevtsova, Former Writer

The Subtle Art of Exceptional Customer Service by SupportYourApp

Customer service is a wonderful thing. By perfecting it, you not only create the best customer exper...

Anna Shevtsova, Former Writer