Support Insights

Speaking the Same Language: Book Club for SupportYourApp Management Team

Speaking the same language with your colleagues is one of the best things that can happen in a workp...

Anna Shevtsova, Former Writer

Understanding Customer Perception and Its Role in Maintaining Your Business

When a potential customer approaches your company for the first time, they probably already have an ...

Veronika Gladchuk,

B2B Customer Service: How It’s Different From B2C and How Can It Be Improved?

While it might seem that B2B and B2C customer service have a lot in common, in fact, there are a lot...

Anna Shevtsova, Former Writer

Expanding Your Team While in the Remote Mode

We are in the middle of a global pandemic. It is all people can think and talk about. Thousands, if ...

Anna Shevtsova, Former Writer

Hiring a Customer Success Manager: Interview Questions to Ask and Job Description Template

Building a successful business almost always depends on how good your relationship with your custome...

Anna Shevtsova, Former Writer

7 De-Escalation Techniques for Better Customer Service. Pros and Cons of De-Escalation Over the Phone

What is the main rule of modern business? The customer is always right! But, there comes a time when...

Anna Shevtsova, Former Writer

Moving Towards Remote Workflow Without Losing Positive Attitude and Quality of Service

With the newest coronavirus COVID-19 taking the world by storm at the moment, tons of employers have...

Anna Shevtsova, Former Writer

How to Recognize a Call Center Burnout and Reduce It

Imagine: you set up a call center. Everything runs as smoothly as possible. But all of a sudden your...

Nika Kiriienko, Former Digital Marketer

Want to Become a Customer Service Manager? Here’s What You Need to Know

So, you've done everything possible and got every slice of professional experience that one can get ...

Nika Kiriienko, Former Digital Marketer