Support Insights

Developing Customer Communication Skills: Importance of Fast Reaction and Communication With Customers. Approaches, Tools, Learnings.

As was said by Milton Erickson: “The effectiveness of communication is not defined by the communicat...

Anna Shevtsova, Former Writer

What Effective Management Skills Did We Acquire During the Covid-19 Quarantine?

Quarantine. Over the last couple of months this word became key when it comes to our lives and our w...

Anna Shevtsova, Former Writer

When Our Team Is an Extension of Yours

What is the most common reason for various businesses to doubt whether they need to outsource their ...

Anna Shevtsova, Former Writer

Being Eco When the World Goes Around Is an Extra Step to Take

At SupportYourApp we firmly believe that by resolving the issues of our customers and helping our cl...

Anna Shevtsova, Former Writer

To Be Successful Is to Be Flexible: How We Created a CRM System to Provide Customized Services

In the business environment of today, many executives understand that customers are their most impor...

Veronika Gladchuk,

Feedforward the Professionals in Your Team to Progress as a Company

To be the best partner for customer support outsource we have to also be the best team with a high l...

Anna Shevtsova, Former Writer

What to Expect, When It’s Unexpected: How We Deal With Complicated Requests

Very often customer support consultants have to deal with a huge workload. Their chats, emails and p...

Anna Shevtsova, Former Writer

How We Onboard Our Consultants to Be Your Best Customer Support (remotely)

It is true, the entire world’s workflow is disrupted at the moment. But we at SupportYourApp are not...

Anna Shevtsova, Former Writer

Taking Ownership in Our Customer Groups. How Can We Bring Positive Changes for Our Customers?

Motivating the professionals in the company to care about the business, as if it is their own. Now, ...

Anna Shevtsova, Former Writer