Support Insights
Raise the bar for your support with lessons, tips, and tactics forged from our 16 years of excellence.
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Benefits of Providing Good Customer Service for Growing Businesses
If you run support for a growing SaaS or eCommerce company, you've probably had to defend the suppor...
Vladyslava Bukhanova, Junior Content Writer
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How We Train Our Teams to Deliver Support for a Complicated Product Fast and Efficiently?
Training a support team is not an easy task. One needs a lot of resources and a lot of energy in ord...
4 min read
Anna Shevtsova, Former Writer
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SupportYourApp Is a PCI DSS Level 1 Certified Service Provider
If your support team touches card data, your outsourcing partner's security becomes your security. S...
Anastasiia Svyrydenko, Senior Content Writer
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How Can Customer Support of Your Current Clients Improve Conversion Rate for Your Future Acquisitions?
Having a good customer support for your current clients’ end users is sure to bring you the new ones...
4 min read
Anna Shevtsova, Former Writer
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What Is Exceptional Customer Service? Meaning and Examples
If you run support for a growing tech company, you know that answering tickets isn't the same as win...
Vladyslava Bukhanova, Junior Content Writer
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Team Building — A Perfect Way to Form Personal Bonds in the Workplace. Types and Goals of Team Building. How Do SUPers Do It?
What is a team in an office? It is a group of individuals who have come to work in one place. They a...
7 min read
Anna Shevtsova, Former Writer
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Using Customer Data in Customer Service to Improve Retention
Using customer data in customer service means turning tickets, chats, calls, and reviews into decisi...
Anastasiia Svyrydenko, Senior Content Writer
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Beyond Support: Investing in Personal and Professional Development of Our Teams
We live in a world where working alone is a thing of the past. Teams are ruling the business world, ...
4 min read
Anna Shevtsova, Former Writer
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Different Businesses – Different Needs. How Customer Support May Differ With Accordance to Your Specific Business Needs
The world of business is a fascinating place. There are so many opportunities and so many branches f...
6 min read
Anna Shevtsova, Former Writer
Customer Support Trends
2026: Are You Ready?
Benchmark your customer support against key 2026 trends.
