Support Insights

Customer Service Training: Skills & Guide for Support Teams

In the age of AI and machine learning, human-like chatbots can be met more and more often. Talking t...

Anna Shevtsova, Former Writer

Comparing Features of CRM Systems We Use

CRM or Customer Relationship Management is a set of strategies and tools aimed at understanding inte...

Veronika Gladchuk,

Cross-Functional Team: How We Drive Them and How They Drive Us

Successful team requires successful leaders And when is the leader considered successful in their po...

Anna Shevtsova, Former Writer

Customer Service Knowledge Base: How to Structure and Maintain One

A customer service knowledge base is the one place where agents and customers find accurate answers ...

Anastasiia Svyrydenko, Senior Content Writer

5 Stages of Team Development at SupportYourApp: The Process of Developing the Best Teams

Making “a team” into “the team”. Seems like a simple task that can be solved with a few team buildin...

Anna Shevtsova, Former Writer

Developing Customer Communication Skills: Importance of Fast Reaction and Communication With Customers. Approaches, Tools, Learnings.

As was said by Milton Erickson: “The effectiveness of communication is not defined by the communicat...

Anna Shevtsova, Former Writer

What Effective Management Skills Did We Acquire During the Covid-19 Quarantine?

Quarantine. Over the last couple of months this word became key when it comes to our lives and our w...

Anna Shevtsova, Former Writer

When Our Team Is an Extension of Yours

What is the most common reason for various businesses to doubt whether they need to outsource their ...

Anna Shevtsova, Former Writer

Being Eco in 2026: How SupportYourApp Builds Sustainability Into Daily Work

This article is for companies choosing a support partner and anyone curious how SupportYourApp works...

Vladyslava Bukhanova, Junior Content Writer