Support Insights

Checklist for Launching Customer Support

So your business is growing. After a thorough assessment, you have decided that a simple mailbox can...

Veronika Gladchuk,

How Does SupportYourApp Continue to Successfully Onboard Clients While Working on Remote?

New clients. What does a company so right after signing a new client? Well, we do not know about pra...

Anna Shevtsova, Former Writer

Our Success Is the Success of Our Clients – How Do We Track It?

It is hard to overstate the importance of customer service in development of a business. Previously,...

Veronika Gladchuk,

Speaking the Same Language: Book Club for SupportYourApp Management Team

Speaking the same language with your colleagues is one of the best things that can happen in a workp...

Anna Shevtsova, Former Writer

Understanding Customer Perception and Its Role in Maintaining Your Business

When a potential customer approaches your company for the first time, they probably already have an ...

Veronika Gladchuk,

B2B Customer Service: How It’s Different From B2C and How Can It Be Improved?

While it might seem that B2B and B2C customer service have a lot in common, in fact, there are a lot...

Anna Shevtsova, Former Writer

Expanding Your Team While in the Remote Mode

We are in the middle of a global pandemic. It is all people can think and talk about. Thousands, if ...

Anna Shevtsova, Former Writer

Hiring a Customer Success Manager: Interview Questions to Ask and Job Description Template

Building a successful business almost always depends on how good your relationship with your custome...

Anna Shevtsova, Former Writer

7 De-Escalation Techniques for Better Customer Service. Pros and Cons of De-Escalation Over the Phone

What is the main rule of modern business? The customer is always right! But, there comes a time when...

Anna Shevtsova, Former Writer