Support Insights

Hiring a Customer Success Manager: Interview Questions to Ask and Job Description Template

Building a successful business almost always depends on how good your relationship with your custome...

Anna Shevtsova, Former Writer

7 De-Escalation Techniques for Better Customer Service. Pros and Cons of De-Escalation Over the Phone

What is the main rule of modern business? The customer is always right! But, there comes a time when...

Anna Shevtsova, Former Writer

Moving Towards Remote Workflow Without Losing Positive Attitude and Quality of Service

With the newest coronavirus COVID-19 taking the world by storm at the moment, tons of employers have...

Anna Shevtsova, Former Writer

How to Recognize a Call Center Burnout and Reduce It

Imagine: you set up a call center. Everything runs as smoothly as possible. But all of a sudden your...

Nika Kiriienko, Former Digital Marketer

Want to Become a Customer Service Manager? Here’s What You Need to Know

So, you've done everything possible and got every slice of professional experience that one can get ...

Nika Kiriienko, Former Digital Marketer

Beginner’s Guide to Customer Escalation Management

Customer escalation is the thing that every business owner is trying to avoid although it happens fr...

Nika Kiriienko, Former Digital Marketer

How Call Center Workers Can Maintain Health on the Job

Working in a call center outsourcing company can require long hours of sitting, overnight shifts, an...

Nika Kiriienko, Former Digital Marketer

How to Master the Art of Email Templates

Customers these days are very demanding. With their need for speed, they expect a quicker resolution...

Nika Kiriienko, Former Digital Marketer

Being Customer Centric: What Does It Mean for Your Business?

In today’s highly competitive environment, when attracting new and retaining current customers has n...

Nika Kiriienko, Former Digital Marketer