Support Insights

Checklist for Launching Customer Support

So your business is growing. After a thorough assessment, you have decided that a simple mailbox can...

Veronika Gladchuk,

How Does SupportYourApp Continue to Successfully Onboard Clients While Working on Remote?

New clients. What does a company so right after signing a new client? Well, we do not know about pra...

Anna Shevtsova, Former Writer

Our Success Is the Success of Our Clients – How Do We Track It?

It is hard to overstate the importance of customer service in development of a business. Previously,...

Veronika Gladchuk,

Speaking the Same Language: Book Club for SupportYourApp Management Team

Speaking the same language with your colleagues is one of the best things that can happen in a workp...

Anna Shevtsova, Former Writer

Understanding Customer Perception and Its Role in Maintaining Your Business

When a potential customer approaches your company for the first time, they probably already have an ...

Veronika Gladchuk,

B2B Customer Service: How It’s Different From B2C and How Can It Be Improved?

While it might seem that B2B and B2C customer service have a lot in common, in fact, there are a lot...

Anna Shevtsova, Former Writer

Expanding Your Team While in the Remote Mode

We are in the middle of a global pandemic. It is all people can think and talk about. Thousands, if ...

Anna Shevtsova, Former Writer

Hiring a Customer Success Manager: Interview Questions to Ask and Job Description Template

Building a successful business almost always depends on how good your relationship with your custome...

Anna Shevtsova, Former Writer

7 De-Escalation Techniques Customer Service Agents Use to Calm Angry Customers

Every support team gets angry customers, and the agent who picks up decides whether the complaint co...

Anastasiia Svyrydenko, Senior Content Writer