Support Insights
Raise the bar for your support with lessons, tips, and tactics forged from our 16 years of excellence.
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How to Master the Art of Email Templates
Customers these days are very demanding. With their need for speed, they expect a quicker resolution...
3 min read
Nika Kiriienko, Former Digital Marketer
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Being Customer Centric: What Does It Mean for Your Business?
> In today’s highly competitive environment, when attracting new and retaining current customers has...
4 min read
Nika Kiriienko, Former Digital Marketer
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6 Tips About Customer Service You Need to Know
If customers are the lifeblood of a business then customer service representatives are the heart. Th...
3 min read
Nika Kiriienko, Former Digital Marketer
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How to Make Your Remote Team More Productive
> The use of remote teams in the technology industry began as a fashionable thing for a few companie...
4 min read
Nika Kiriienko, Former Digital Marketer
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How to Preserve Your Company Culture as You Grow Your Organization
All businesses want growth. The bigger you get, the more customers you can connect with, and the mor...
3 min read
Nika Kiriienko, Former Digital Marketer
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Daria Leshchenko Accepted Into Forbes Technology Council
an style="font-weight: 400;">Daria Leshchenko, the founder and CEO of SupportYourApp - a multilingua...
1 min read
Nika Kiriienko, Former Digital Marketer
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Defining Great Customer Service
r the past two decades, there have been countless innovations in customer service. Anything from mul...
2 min read
Nika Kiriienko, Former Digital Marketer
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The 5 Stages of Joining a Company
ew job is often a time of excitement in one's life. And for good reason. Though joining a company ca...
2 min read
Nika Kiriienko, Former Digital Marketer
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Customer Support for KYC
>New Regulations Are Pushing Companies to Expand KYC Efforts Recent regulations in the financial ser...
2 min read
Nika Kiriienko, Former Digital Marketer
Customer Support Trends 2026: Are You Ready?
Benchmark your customer support against key 2026 trends.