Support Insights
Raise the bar for your support with lessons, tips, and tactics forged from our 16 years of excellence.
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How to Preserve Your Company Culture as You Grow Your Organization
All businesses want growth. The bigger you get, the more customers you can connect with, and the mor...
3 min read
Nika Kiriienko, Former Digital Marketer
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Daria Leshchenko Accepted Into Forbes Technology Council
Daria Leshchenko, the founder and CEO of SupportYourApp - a multilingual tech and customer services ...
1 min read
Nika Kiriienko, Former Digital Marketer
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Defining Great Customer Service
Over the past two decades, there have been countless innovations in customer service. Anything from ...
2 min read
Nika Kiriienko, Former Digital Marketer
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The 5 Stages of Joining a Company
A new job is often a time of excitement in one's life. And for good reason. Though joining a company...
2 min read
Nika Kiriienko, Former Digital Marketer
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Customer Support for KYC
New Regulations Are Pushing Companies to Expand KYC Efforts Recent regulations in the financial serv...
2 min read
Nika Kiriienko, Former Digital Marketer
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Customer Support for Blockchain
The tech community had already agreed a few years ago that blockchain is a technological disruptor i...
3 min read
Nika Kiriienko, Former Digital Marketer
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8 Examples: What Customer Support Shouldn’t Look Like
In our previous article, we've discussed customer support in a way it should look like. Today I'm go...
2 min read
Nika Kiriienko, Former Digital Marketer
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Women Entrepreneurship Hackathon With Google
Last weekend was full of amazing events and interesting get-togethers, but the one that stood out th...
2 min read
Nika Kiriienko, Former Digital Marketer
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10 Strides to Outstanding Customer Support and the Stats to Back Them Up
1. The best-performing companies kept their reply time below 1 minute and also handled cases in one ...
2 min read
Nika Kiriienko, Former Digital Marketer
Customer Support Trends 2026: Are You Ready?
Benchmark your customer support against key 2026 trends.