Support Insights
Raise the bar for your support with lessons, tips, and tactics forged from our 16 years of excellence.
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Customer Support for KYC
New Regulations Are Pushing Companies to Expand KYC Efforts Recent regulations in the financial serv...
2 min read
Nika Kiriienko, Former Digital Marketer
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Customer Support for Blockchain
The tech community had already agreed a few years ago that blockchain is a technological disruptor i...
3 min read
Nika Kiriienko, Former Digital Marketer
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8 Examples: What Customer Support Shouldn’t Look Like
In our previous article, we've discussed customer support in a way it should look like. Today I'm go...
2 min read
Nika Kiriienko, Former Digital Marketer
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Women Entrepreneurship Hackathon With Google
Last weekend was full of amazing events and interesting get-togethers, but the one that stood out th...
2 min read
Nika Kiriienko, Former Digital Marketer
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10 Strides to Outstanding Customer Support and the Stats to Back Them Up
1. The best-performing companies kept their reply time below 1 minute and also handled cases in one ...
2 min read
Nika Kiriienko, Former Digital Marketer
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The Pros and Cons of AI Customer Support
If you’re the type that likes to stay in touch with the latest tech trends, then it’s highly likely ...
2 min read
Nika Kiriienko, Former Digital Marketer
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Business and Passion
Here at SupportYourApp, we’re really huge fans of charity. The Kyiv Chestnut run being a p...
1 min read
Nika Kiriienko, Former Digital Marketer
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2016: Year in Review
2016 was a tough and interesting year in the tech industry, and we would like to share with you our ...
2 min read
Nika Kiriienko, Former Digital Marketer
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How You Can Provide Awesome Customer Support Without Going 24/7
24/7 Customer Support Is Great to Have, but It Can Be Unrealistic for Small Startups. Here Are a Cou...
3 min read
Nika Kiriienko, Former Digital Marketer
Customer Support Trends 2026: Are You Ready?
Benchmark your customer support against key 2026 trends.