Support Insights

What Is Customer Perception and How Does It Affect Your Business?

Founders and support leads often ask what is customer perception, usually right after a bad review o...

Vladyslava Bukhanova, Junior Content Writer

B2B Customer Service: How It’s Different From B2C and How Can It Be Improved?

While it might seem that B2B and B2C customer service have a lot in common, in fact, there are a lot...

Anna Shevtsova, Former Writer

Expanding Your Team While in the Remote Mode

We are in the middle of a global pandemic. It is all people can think and talk about. Thousands, if ...

Anna Shevtsova, Former Writer

Hiring a Customer Success Manager: Interview Questions to Ask and Job Description Template

Building a successful business almost always depends on how good your relationship with your custome...

Anna Shevtsova, Former Writer

7 De-Escalation Techniques Customer Service Agents Use to Calm Angry Customers

Every support team gets angry customers, and the agent who picks up decides whether the complaint co...

Anastasiia Svyrydenko, Senior Content Writer

Moving Towards Remote Workflow Without Losing Positive Attitude and Quality of Service

With the newest coronavirus COVID-19 taking the world by storm at the moment, tons of employers have...

Anna Shevtsova, Former Writer

How to Recognize a Call Center Burnout and Reduce It

Imagine: you set up a call center. Everything runs as smoothly as possible. But all of a sudden your...

Nika Kiriienko, Former Digital Marketer

Customer Service Manager: Role, Skills, and Duties

You've handled hundreds of tickets and started fixing problems before anyone asked you to. The next ...

Anastasiia Svyrydenko, Senior Content Writer

Customer Escalation Management: A Practical Guide for Support Teams

Sooner or later, every support team gets a ticket the first agent can't close. Maybe the bug runs to...

Anastasiia Svyrydenko, Senior Content Writer