Support Insights

Women Entrepreneurship Hackathon With Google

Last weekend was full of amazing events and interesting get-togethers, but the one that stood out th...

Nika Kiriienko, Former Digital Marketer

10 Strides to Outstanding Customer Support and the Stats to Back Them Up

1. The best-performing companies kept their reply time below 1 minute and also handled cases in one ...

Nika Kiriienko, Former Digital Marketer

The Pros and Cons of AI Customer Support

If you’re the type that likes to stay in touch with the latest tech trends, then it’s highly likely ...

Nika Kiriienko, Former Digital Marketer

Business and Passion

Here at SupportYourApp, we’re really huge fans of charity. The Kyiv Chestnut run being a p...

Nika Kiriienko, Former Digital Marketer

2016: Year in Review

2016 was a tough and interesting year in the tech industry, and we would like to share with you our ...

Nika Kiriienko, Former Digital Marketer

How You Can Provide Awesome Customer Support Without Going 24/7

24/7 Customer Support Is Great to Have, but It Can Be Unrealistic for Small Startups. Here Are a Cou...

Nika Kiriienko, Former Digital Marketer

6 Quick Tips to Improve Every Customer Support Email You Send

Working in Customer Support, It Can Be Easy to Forget The Power That Each Email Has t...

Nika Kiriienko, Former Digital Marketer

Considering Investing in Help Desk Software? Here Are the 3 Best Times to Buy

During SupportYourApp’s early days, we already knew we had to find a better solution for customer su...

Nika Kiriienko, Former Digital Marketer

Difficult Customers 101: The 4 Difficult Customers & How to Tame Them With Customer Support

Difficult Customers Exist Everywhere No Matter What Industry You’re In, Which Product You’re Selling...

Nika Kiriienko, Former Digital Marketer