Support Insights
Raise the bar for your support with lessons, tips, and tactics forged from our 16 years of excellence.
-
The Pros and Cons of AI Customer Support
If you’re the type that likes to stay in touch with the latest tech trends, then it’s highly likely ...
2 min read
Nika Kiriienko, Former Digital Marketer
-
Business and Passion
Here at SupportYourApp, we’re really huge fans of charity. The Kyiv Chestnut run being a p...
1 min read
Nika Kiriienko, Former Digital Marketer
-
2016: Year in Review
2016 was a tough and interesting year in the tech industry, and we would like to share with you our ...
2 min read
Nika Kiriienko, Former Digital Marketer
-
How You Can Provide Awesome Customer Support Without Going 24/7
24/7 Customer Support Is Great to Have, but It Can Be Unrealistic for Small Startups. Here Are a Cou...
3 min read
Nika Kiriienko, Former Digital Marketer
-
6 Quick Tips to Improve Every Customer Support Email You Send
Working in Customer Support, It Can Be Easy to Forget The Power That Each Email Has to Impact a Cust...
3 min read
Nika Kiriienko, Former Digital Marketer
-
Considering Investing in Help Desk Software? Here Are the 3 Best Times to Buy
During SupportYourApp’s early days, we already knew we had to find a better solution for customer su...
4 min read
Nika Kiriienko, Former Digital Marketer
-
Difficult Customers 101: The 4 Difficult Customers & How to Tame Them With Customer Support
Difficult Customers Exist Everywhere No Matter What Industry You’re In, Which Product You’re Selling...
6 min read
Nika Kiriienko, Former Digital Marketer
-
Customer Support & Charity: SupportYourApp Takes Part in Kyiv Chestnut Run 2016
[embed]https://www.youtube.com/watch?v=kuY_Ae0jY6E[/embed] Customer Support & Charity at Support...
2 min read
Nika Kiriienko, Former Digital Marketer
-
Customer Support Quotes: 51 Famous Quotes to Motivate Your Team
Customers are the backbone of your company. Make sure your customer support services team is treatin...
3 min read
Nika Kiriienko, Former Digital Marketer
Customer Support Trends 2026: Are You Ready?
Benchmark your customer support against key 2026 trends.