Support Insights

To Be Successful Is to Be Flexible: How We Created a CRM System to Provide Customized Services

In the business environment of today, many executives understand that customers are their most impor...

Veronika Gladchuk,

Feedforward the Professionals in Your Team to Progress as a Company

To be the best partner for customer support outsource we have to also be the best team with a high l...

Anna Shevtsova, Former Writer

What to Expect, When It’s Unexpected: How We Deal With Complicated Requests

Very often customer support consultants have to deal with a huge workload. Their chats, emails and p...

Anna Shevtsova, Former Writer

Remote Onboarding: How to Onboard Remote Employees

You're hiring people you may never meet in person, and their first few weeks decide whether they sta...

Vladyslava Bukhanova, Junior Content Writer

Taking Ownership in Customer Service: How We Build It Into Every Team

Taking ownership in customer service matters most when a ticket bounces between agents while the cus...

Anastasiia Svyrydenko, Senior Content Writer

How to Build a Customer Service Department: Steps and Checklist

Your shared inbox worked fine with a few hundred customers. At a few thousand, replies slip and a co...

Vladyslava Bukhanova, Junior Content Writer

How Does SupportYourApp Continue to Successfully Onboard Clients While Working on Remote?

New clients. What does a company so right after signing a new client? Well, we do not know about pra...

Anna Shevtsova, Former Writer

Our Success Is the Success of Our Clients – How Do We Track It?

It is hard to overstate the importance of customer service in development of a business. Previously,...

Veronika Gladchuk,

Speaking the Same Language: Book Club for SupportYourApp Management Team

Speaking the same language with your colleagues is one of the best things that can happen in a workp...

Anna Shevtsova, Former Writer