Support Insights

How to Make a Support Team More Approachable

Quality of customer service is a defining brands’ feature for 95% of customers. The better the custo...

Kseniia Savchenko, Chief People Officer

A Beginner’s Guide to Co-Browsing

Improving customer journey is one of the best ways to increase business revenue. For example, implem...

Anna Shevtsova, Former Writer

Salesforce CRM Review: Features, Pricing, and Alternatives for 2026

Growing sales teams eventually hit the same wall. Deals slip. Spreadsheets stop scaling, and leaders...

Nick Ryabchenko, Chief Integration Officer

Support for Customers With Disabilities

15% of the world’s population or 1 billion people have some kind of disability. Roughly 15% of any b...

Anna Shevtsova, Former Writer

Customer Data in Support

44% of businesses implementing customer service data into their operation increase their revenue and...

Anna Shevtsova, Former Writer

Chat Customer Communication

41% of customers prefer live chat support to any other way of communication. It is easy to navigate,...

Anna Shevtsova, Former Writer

Can Outsourced Support Be More Secure?

“Security is not a state, but a process” Daria Leshchenko on why outsourcing customer support is saf...

Daria Leshchenko, CEO and Managing Partner

What Business Tasks Can Be Outsourced?

The global IT outsourcing market is expected to reach $937.6 billion by 2025. Recent estimations sho...

Veronica Filipkova, Former CCO

Freshdesk Review 2026: Is It Worth the Cost for Your Team?

You've shortlisted a helpdesk, and the trial clock is ticking. The pricing page raises more question...

Nick Ryabchenko, Chief Integration Officer