Support Insights
Raise the bar for your support with lessons, tips, and tactics forged from our 16 years of excellence.
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Evolution of Customer Communication Channels
Customer communication just like any other thing in the world is evolving. And its evolution is not ...
6 min read
Anna Shevtsova, Former Writer
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IT Support for the Hospitality Industry
The hospitality industry has taken a hit ever since the COVID-19 pandemic broke out. In a year we sa...
7 min read
Anna Shevtsova, Former Writer
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SaaS vs. Software. What Are Their Differences and Similarities?
The world is pacing fast. Every day we come close with new developments and new areas to grow in. Th...
9 min read
Anna Shevtsova, Former Writer
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DaaS — Device as a Service
Device as a Service (DaaS) is an emerging trend that is rapidly growing and gaining new followers. I...
7 min read
Anna Shevtsova, Former Writer
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How AI Can Compliment People in Customer Support
With the abundance of information and mentions of artificial intelligence (AI) in the modern media a...
6 min read
Anna Shevtsova, Former Writer
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Customer Service in Social Media: Best Practices
How often do your customers complain to you over social media? It is estimated that about 80% of the...
5 min read
Anna Shevtsova, Former Writer
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Support Outsourcing Planning: How’s and Why’s
Planning. It seems that in our world this word and this technique is overused. We seem to be plannin...
5 min read
Anna Shevtsova, Former Writer
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Why Are Customer Complaints Important for Improving Your Business
Anytime a customer is leaving a complaint with a support team, the vendors think that the world is a...
6 min read
Anna Shevtsova, Former Writer
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Benefits of Good Customer Service — Practical Advice
Advantages of good customer service. It all seems so obvious. The better the customer service is, th...
5 min read
Anna Shevtsova, Former Writer
Customer Support Trends 2026: Are You Ready?
Benchmark your customer support against key 2026 trends.