Support Insights
Raise the bar for your support with lessons, tips, and tactics forged from our 16 years of excellence.
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How to Make a Support Team More Approachable
Quality of customer service is a defining brands’ feature for 95% of customers. The better the custo...
6 min read
Kseniia Savchenko, Chief People Officer
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A Beginner’s Guide to Co-Browsing
Improving customer journey is one of the best ways to increase business revenue. For example, implem...
4 min read
Anna Shevtsova, Former Writer
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Salesforce CRM Review
Salesforce Review Continuing the series of articles on customer communication tools. Today we will t...
7 min read
Nick Ryabchenko, Chief Integration Officer
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Support for Customers With Disabilities
15% of the world’s population or 1 billion people have some kind of disability. Roughly 15% of any b...
5 min read
Anna Shevtsova, Former Writer
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Customer Data in Support
44% of businesses implementing customer service data into their operation increase their revenue and...
6 min read
Anna Shevtsova, Former Writer
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Chat Customer Communication
41% of customers prefer live chat support to any other way of communication. It is easy to navigate,...
5 min read
Anna Shevtsova, Former Writer
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Can Outsourced Support Be More Secure?
“Security is not a state, but a process” Daria Leshchenko on why outsourcing customer support is saf...
4 min read
Daria Leshchenko, CEO and Managing Partner
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What Business Tasks Can Be Outsourced?
The global IT outsourcing market is expected to reach $937.6 billion by 2025. Recent estimations sho...
5 min read
Veronica Filipkova, Former CCO
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Freshdesk Review: Cost, Features, Competitors
What Is freshdesk.com? Web based help desk software Freshdesk is a cloud-based customer support soft...
6 min read
Nick Ryabchenko, Chief Integration Officer
Customer Support Trends 2026: Are You Ready?
Benchmark your customer support against key 2026 trends.