Support Insights
Raise the bar for your support with lessons, tips, and tactics forged from our 16 years of excellence.
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What Business Tasks Can Be Outsourced?
The global IT outsourcing market is expected to reach $937.6 billion by 2025. Recent estimations sho...
5 min read
Veronica Filipkova, Former CCO
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Freshdesk Review: Cost, Features, Competitors
What Is freshdesk.com? Web based help desk software Freshdesk is a cloud-based customer support soft...
6 min read
Nick Ryabchenko, Chief Integration Officer
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Customer Data as a Personalization Tool
90% of customers find personalized offers appealing. 80% of customers prefer doing business with com...
4 min read
Anna Shevtsova, Former Writer
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What Is PCI DSS?
According to Verizon, in 2019 71% of data breaches were financially motivated. IBM estimated that la...
5 min read
Anna Shevtsova, Former Writer
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Improving Customer Experience With Video
Over two-thirds of internet traffic is devoted to video. More than 27% of users claim to watch more ...
5 min read
Anna Shevtsova, Former Writer
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2020 — SupportYourApp Results
2020 has been challenging. There have been changes and occasions that will influence the way busines...
4 min read
Daria Leshchenko, CEO and Managing Partner
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Customer Service Language
Customers do not think about it at all, but there is a certain art to customer service language and ...
7 min read
Anna Shevtsova, Former Writer
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Evolution of Customer Communication Channels
Customer communication just like any other thing in the world is evolving. And its evolution is not ...
6 min read
Anna Shevtsova, Former Writer
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IT Support for the Hospitality Industry
The hospitality industry has taken a hit ever since the COVID-19 pandemic broke out. In a year we sa...
8 min read
Anna Shevtsova, Former Writer
Customer Support Trends 2026: Are You Ready?
Benchmark your customer support against key 2026 trends.