Support Insights
Raise the bar for your support with lessons, tips, and tactics forged from our 16 years of excellence.
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Customer Data in Support
44% of businesses implementing customer service data into their operation increase their revenue and...
5 min read
Anna Shevtsova, Former Writer
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Chat Customer Communication
41% of customers prefer live chat support to any other way of communication. It is easy to navigate,...
5 min read
Anna Shevtsova, Former Writer
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Can Outsourced Support Be More Secure?
A drastic shift of operations from on-site to remote made 91% of businesses increase their cybersec...
4 min read
Daria Leshchenko, CEO and Managing Partner
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What Business Tasks Can Be Outsourced?
The global IT outsourcing market is expected to reach $937.6 billion by 2025. Recent estimations sho...
5 min read
Veronica Filipkova, Former CCO
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Freshdesk Review: Cost, Features, Competitors
Web based help desk software Freshdesk is a cloud-based customer support software helping support te...
5 min read
Nick Ryabchenko, Chief Integration Officer
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Customer Data as a Personalization Tool
90% of customers find personalized offers appealing. 80% of customers prefer doing business with com...
4 min read
Anna Shevtsova, Former Writer
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What Is PCI DSS?
According to Verizon, in 2019 71% of data breaches were financially motivated. IBM estimated that la...
5 min read
Anna Shevtsova, Former Writer
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Improving Customer Experience With Video
Over two-thirds of internet traffic is devoted to video. More than 27% of users claim to watch more ...
5 min read
Anna Shevtsova, Former Writer
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Signs You Need to Start Outsourcing
About 300 000 positions are outsourced every year. Different businesses hire outsourcing companies f...
5 min read
Anna Shevtsova, Former Writer
Customer Support Trends 2026: Are You Ready?
Benchmark your customer support against key 2026 trends.