Support Insights

How to Handle Sensitive Customer Data: 7 Best Practices

Every support ticket carries something personal: a home address, the last digits of a card, a passpo...

Anastasiia Svyrydenko, Senior Content Writer

LiveAgent Review 2026: What You Get for the Price

Picking a help desk on a tight budget is a slog. Every vendor promises omnichannel support at a fair...

Nick Ryabchenko, Chief Integration Officer

2021 — SupportYourApp Results

2021 became the year of change and progress. Like any other field, customer support has been adaptin...

Daria Leshchenko, CEO and Managing Partner

The How-To’s of Creating a Knowledge Base

Proactive approach to customer service can decrease the number of incoming calls by 20-30%, lowering...

Anna Shevtsova, Former Writer

Investing in Our Support Teams

Interest in investing has been steady for the last year. Looking at Google Trends, I started thinkin...

Kseniia Savchenko, Chief People Officer

Support for Delivery Companies

From 2015 to 2020, the food delivery market in the US grew by more than 200%.  img.wp-image-367...

Anna Shevtsova, Former Writer

WhatsApp for Customer Service: How to Set It Up in 2026

If your customers message friends and family on WhatsApp, they'll expect to message your business th...

Nick Ryabchenko, Chief Integration Officer

SupportCRM Customer Service Software Review

Today we have finally reached the pièce de résistance of our customer communication tools reviews — ...

Nick Ryabchenko, Chief Integration Officer

Customer Support vs. Customer Success

Having talked about Customer Success fairly recently, we decided to dive even deeper into the topic ...

Anna Shevtsova, Former Writer