The global IT outsourcing market is expected to reach $937.6 billion by 2025. Recent estimations show 300 thousand positions to be outsourced every year. The most popular services to outsource are:
- Customer support.
- Customer communication.
- Telemarketing.
- Virtual assistants.
There are many services a business can outsource to get results and save time, money, and resources.
In this article, we'll cover:
Data Entry
❓ Data entry is a process of entering data from numerous sources into the business’ computer system for further management and processing.
Well set-up data entry could be a great help when it comes to accelerating inner processes. It helps organize and structuralize the data which makes the other tasks easier. Data entry from a third party can:
- Provide necessary expertise.
- Decrease the amount of business spending.
⭐️ SupportYourApp experience: data entry for an international delivery startup.
When the client came to us, their team used Google Sheets as a primary tool. It is not uncommon — more than 5 million businesses make the same decision. Our team had to input the information manually. With time, we introduced automatization and data entry software into their processes. Our team managed more information in the same amount of time and the client’s business grew 50%. Their team increased by 400%. The productivity is steadily high and the client is steadily happy.
Content Writing and Moderation
❓ Content writing and moderation, or simply content management is a process of creating texts, short answers, and even the knowledge base for the clients and their customers. Also includes subsequent work with the texts: editing, adding or removing the information and so on.
The global content management market is expected to grow to $123.5 by 2026. Content is important for educating the customers and helping them resolve the easiest issues. This could make the work of the support team more manageable.
Language barrier is deemed one of the most popular reasons not to outsource. Businesses are often afraid their team will not be able to provide a high-enough language level and the quality of content will suffer as a result.
⭐️ SupportYourApp experience: content management for numerous clients.
Our HR and Onboarding departments make sure only the candidates with a very high language level occupy the positions of content writers and managers. They conduct the check for all 31 languages spoken by our team. Sometimes we work with native speakers to make sure we are on the top of our game.
We always keep in touch with our clients’ teams to maintain the knowledge, self-service and other bases up to date and stay on top of all the changes ourselves.
Design
❓ Design is a process of creating the visual part of any business or brand — applications, logos, brand images, and animations are the tasks of a designer.
Design is what creates the feel of the brand and makes it recognizable even when the name is not included in the actual logo. 99% of people will recognize McDonald’s, Apple and Nike just by looking at their logos.
⭐️ SupportYourApp experience: design and branding for an international banking system.
With just 1 landing page, our client was in need of expertise, experience and help to create not only their entire branding, but their web-based CRM system as well. Our talented UX/UI and graphic designers created and developed:
- Logic and the looks of the CRM web application. Both were developed from scratch. The client’s team gained the opportunity to follow every transaction, gain feedback from their customers and provide better and faster services.
- Graphic images for the knowledge base.
- Social media banners.
- Logos, animations, and other brand-related images.
Taking part in creating a brand image and feeling gave us the opportunity to develop and provide better design services to the businesses needing them in the future.
KYC
❓ KYC or Know Your Customer is a process of verification, identification and maintenance of customer or client data. Most required in a financial segment.
Automated KYC reduces onboarding costs by 70%. At the same time, it is reported that most KYC are failed. Most of them do so because of the general lack of proper automation, soft- and hardware.
⭐️ SupportYourApp experience: data entry for a trading platform.
Our team steps in to verify the information previously given to us by the AI tools. We perform the tasks manually in case the AI failed to perform altogether. As a result, our client and our support team always work with verified and safe contacts without any risks.
Customer Outreach
❓ Customer outreach is a process of reaching out to the customers after they leave product or service reviews across any platform — social media, App Store, Google Play and even simple mentions on the web.
About 10-15% of customers regularly leave reviews for a business or a service. 97% of customers read them before making a decision. Customers pay a lot of attention to the voice of others. A couple of bad reviews can influence the overall customer rate.
⭐️ SupportYourApp experience: customer outreach for numerous clients.
Besides support, our team reaches out to the customers who have left a bad review on any platform. We:
- Find out what went wrong during their journey and what prompted a bad review.
- Deal with the issue ourselves or escalate it to the team responsible for the correction.
- Reach out to the customer one more time after the issue is resolved and make sure they are satisfied with the services they got.
We do everything to make sure we maintain our constant 95% customer satisfaction rate, and we are ready to go the extra mile to make that happen.
There are many services a business can outsource. If you want to find out more about our services and what we can do for your business, message us at hi@supportyourapp.com. We will be very glad to help you and provide you with the best services.
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Veronica studied Turkish and Persian languages at Tavria University. After having found SupportYourApp, she realized this was the place where she belonged. From that point on she dedicated her heart to the company. When things get stressful, Veronica finds her peace in yoga, animal flow and martial arts.
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