As the next installment in our series of articles about customer communication tools, today we take a closer look at HelpCrunch — a multichannel customer communication platform.
In this article, we'll cover:
What Is HelpCrunch?
HelpCrunch is a web-based customer communication platform that combines live chat, emails, automated messages, knowledge base and various integrations.
It can be used as an Android and iOS mobile app. With 27% of customers wanting to communicate with businesses via various channels, HelpCrunch live chat and emails provide customers with a better overall experience.
HelpCrunch Features
HelpCrunch Knowledge Base
HelpCrunch knowledge base contains the information required when setting up a HelpCrunch account and customizing the software to fit all support agents and a business’ customer communication style, gathering all conversations in the same base, and so on. It explains how to use live chat, reports, and HelpCrunch iOS sdk (software development kit) and Android sdk.
HelpCrunch Integrations
HelpCrunch can integrate with different messengers:
- WhatsApp (used by 2 billion users monthly).
- Facebook Messenger (used by 1.3 billion users monthly).
- Slack (used by more than 12 million users monthly).
- Viber (used by 260 million users monthly).
- Telegram (used by 500 million users monthly) and others.
Different CRM systems:
- Salesforce (has more than 150 thousand customers).
- Joomla (has more than 700 thousand customers).
- Zoho (has more than 13 million customers).
Social media platforms:
- Facebook.
- Twitter and so on.
HelpCrunch is a perfect tool for businesses that want to expand their reach and broaden their customer base.
Manual and Automated Marketing Messages
HelpCrunch can be used to set up manual or automated marketing campaign messages. A business can craft any messages it needs and send them out with a required regularity or display them directly to a website’s visitors.
This HelpCrunch feature allows brands to further personalize their services and customer communication.
Reports
Businesses paying close attention to their customer communication can use HelpCrunch reports. With their help, companies can quickly react to any changes in customers’ behavior or team’s communication.
By using HelpCrunch reports and making changes into the communication processes, a team can provide better customer support and raise its customer satisfaction quickly.
HelpCrunch Pricing
Standard
Allows installing one chat widget on one domain. Full customization and access to the knowledge base are included into the package.
Costs $12 per user per month. Business is billed annually.
- ✅ 1 chat widget
- ✅ 3 chat auto messages
- ✅ 3 popups
- ✅ Help desk
- ✅ Knowledge base
- ✅ Full customization
- ✅ HelpCrunch branding
- ✅ Live chat support
Premium
Allows installing 5 chat widgets on 5 different domains. Premium customization with HelpCrunch branding removed and access to the knowledge base are included into the package.
Costs $20 per user per month. Business is billed annually.
- ✅ 5 chat widgets
- ✅ Unlimited chat auto messages
- ✅ Unlimited pop-ups
- ✅ Help desk
- ✅ Knowledge base
- ✅ Advanced customization
- ✅ Remove HelpCrunch branding
- ✅ High priority live chat support
Enterprise
Allows installing more than 5 chat widgets on more than 5 domains. All services are elevated to the Premium level and there is a personal onboarding assistant to help out with any question.
The cost is discussed directly with a vendor.
- ✅ Everything in Premium
- ✅ 5+ chat widgets
- ✅ 20+ team members
- ✅ Personal onboarding assistant
HelpCrunch Alternatives
HelpCrunch vs. Zendesk
Both HelpCrunch and Zendesk provide customers with a possibility to communicate with businesses in any way suitable for them, HelpCrunch is more preferred by startups and small companies, with a not-so-demanding and slowly growing customer base.
HelpCrunch vs Intercom
HelpCrunch and Intercom can be implemented by small businesses with a small customer communication flow. Both corporations help support teams leverage live chat, even though HelpCrunch live chat is fully customizable and can deliver more flexibility to businesses with a changing set of needs. Its pricing lets small companies connect with their customers without having a huge impact on their budgeting.
HelpCrunch vs. QCRM
QCRM was developed in-house by SupportYourApp, so our clients and their customers get the best service and answers when it comes to the software. It is used by 51% of our clients. Its biggest advantage is an omnichannel approach that helps our teams provide customer support not only via chat and emails, but with phone calls as well. With its help, we keep complete track of our communication with customers and can even relay their feedback to our clients.
HelpCrunch Pros and Cons
| ✅ | ❌ |
| It’s pricing helps startups cut their expenses | There is no desktop app for the software |
| Email marketing helps businesses keep customers in the loop | Notifications do not always work, so some customers’ messages might be missed |
| Very simple and covers all basic business needs | Functionality does not suit big enterprises |
| Simple and to-the-point plugin installation | Customers note a difficult vendor communication process |
HelpCrunch is a good solution for small and scaling companies with the need to get basic reports and improve their customer relations on-the-go. Big enterprises are unlikely to benefit from customer communication solutions offered by HelpCrunch.
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Having been one of the core parts of SupportYourApp, Nick helped to support 50+ products before realizing his vocation of building support processes and integrating all the necessary tools. During the last 5 years he worked with various companies from all around the world, helping them launch their service with SupportYourApp.
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