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    HelpCrunch Review

    Nick Ryabchenko
    By Nick Ryabchenko
    Posted on August 26, 2021February 28, 2023

    4 min read

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    As the next installment in our series of articles about customer communication tools, today we take a closer look at HelpCrunch — a multichannel customer communication platform.

    In this article, we'll cover:

    • What Is HelpCrunch? 
    • HelpCrunch Features
      • HelpCrunch Knowledge Base
      • HelpCrunch Integrations
      • Manual and Automated Marketing Messages
      • Reports 
    • HelpCrunch Pricing 
      • Standard
      • Premium
      • Enterprise
    • HelpCrunch Alternatives
      • HelpCrunch vs. Zendesk
      • HelpCrunch vs Intercom
      • HelpCrunch vs. QCRM
    • HelpCrunch Pros and Cons

    What Is HelpCrunch? 

    HelpCrunch is a web-based customer communication platform that combines live chat, emails, automated messages, knowledge base and various integrations.

    It can be used as an Android and iOS mobile app. With 27% of customers wanting to communicate with businesses via various channels, HelpCrunch live chat and emails provide customers with a better overall experience. 

    HelpCrunch Features

    HelpCrunch Knowledge Base

    HelpCrunch knowledge base contains the information required when setting up a HelpCrunch account and customizing the software to fit all support agents and a business’ customer communication style, gathering all conversations in the same base, and so on. It explains how to use live chat, reports, and HelpCrunch iOS sdk (software development kit) and Android sdk.

    HelpCrunch Integrations

    HelpCrunch can integrate with different messengers: 

    • WhatsApp (used by 2 billion users monthly).
    • Facebook Messenger (used by 1.3 billion users monthly).
    • Slack (used by more than 12 million users monthly).
    • Viber (used by 260 million users monthly).
    • Telegram (used by 500 million users monthly) and others. 

    Different CRM systems:

    • Salesforce (has more than 150 thousand customers).
    • Joomla (has more than 700 thousand customers).
    • Zoho (has more than 13 million customers).

    Social media platforms:

    • Facebook.
    • Twitter and so on. 

    HelpCrunch is a perfect tool for businesses that want to expand their reach, broaden their customer base, and decrease their call center costs with the help of live chat.

    Manual and Automated Marketing Messages

    HelpCrunch can be used to set up manual or automated marketing campaign messages. A business can craft any messages it needs and send them out with a required regularity or display them directly to a website’s visitors. 

    This HelpCrunch feature allows brands to further personalize their services and customer communication. 

    Reports 

    Businesses paying close attention to their customer communication can use HelpCrunch reports. With their help, companies can quickly react to any changes in customers’ behavior or team’s communication. 

    By using HelpCrunch reports and making changes into the communication processes, a team can provide better customer support and raise its customer satisfaction quickly. 

    HelpCrunch Pricing 

    Standard

    Allows installing one chat widget on one domain. Full customization and access to the knowledge base are included into the package.

    Costs $12 per user per month. Business is billed annually. 

    • ✅  1 chat widget
    • ✅  3 chat auto messages
    • ✅  3 popups
    • ✅  Help desk
    • ✅  Knowledge base
    • ✅  Full customization
    • ✅  HelpCrunch branding
    • ✅  Live chat support

    Premium

    Allows installing 5 chat widgets on 5 different domains. Premium customization with HelpCrunch branding removed and access to the knowledge base are included into the package. 

    Costs $20 per user per month. Business is billed annually. 

    • ✅  5 chat widgets
    • ✅  Unlimited chat auto messages
    • ✅  Unlimited pop-ups
    • ✅  Help desk
    • ✅  Knowledge base
    • ✅  Advanced customization
    • ✅  Remove HelpCrunch branding
    • ✅  High priority live chat support

    Enterprise

    Allows installing more than 5 chat widgets on more than 5 domains. All services are elevated to the Premium level and there is a personal onboarding assistant to help out with any question. 

    The cost is discussed directly with a vendor. 

    • ✅  Everything in Premium
    • ✅  5+ chat widgets
    • ✅  20+ team members
    • ✅  Personal onboarding assistant

    HelpCrunch Alternatives

    HelpCrunch vs. Zendesk

    Both HelpCrunch and Zendesk provide customers with a possibility to communicate with businesses in any way suitable for them, HelpCrunch is more preferred by startups and small companies, with a not-so-demanding and slowly growing customer base.

    HelpCrunch vs Intercom

    HelpCrunch and Intercom can be implemented by small businesses with a small customer communication flow. Both corporations help support teams leverage live chat, even though HelpCrunch live chat is fully customizable and can deliver more flexibility to businesses with a changing set of needs. Its pricing lets small companies connect with their customers without having a huge impact on their budgeting. 

    HelpCrunch vs. QCRM

    QCRM was developed in-house by SupportYourApp, so our clients and their customers get the best service and answers when it comes to the software. It is used by 51% of our clients. Its biggest advantage is an omnichannel approach that helps our teams provide customer support not only via chat and emails, but with phone calls as well. With its help, we keep complete track of our communication with customers and can even relay their feedback to our clients. 

    HelpCrunch Pros and Cons

    ✅❌
    It’s pricing helps startups cut their expensesThere is no desktop app for the software
    Email marketing helps businesses keep customers in the loopNotifications do not always work, so some customers’ messages might be missed
    Very simple and covers all basic business needsFunctionality does not suit big enterprises
    Simple and to-the-point plugin installationCustomers note a difficult vendor communication process

    HelpCrunch is a good solution for small and scaling companies with the need to get basic reports and improve their customer relations on-the-go. Big enterprises are unlikely to benefit from customer communication solutions offered by HelpCrunch. 

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    Nick Ryabchenko
    By Nick Ryabchenko.

    Having been one of the core parts of SupportYourApp, Nick helped to support 50+ products before realizing his vocation of building support processes and integrating all the necessary tools. During the last 5 years he worked with various companies from all around the world, helping them launch their service with SupportYourApp.

    Posted on August 26, 2021February 28, 2023

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    Written by Nick Ryabchenko

    Having been one of the core parts of SupportYourApp, Nick helped to support 50+ products before realizing his vocation of building support processes and integrating all the necessary tools. During the last 5 years he worked with various companies from all around the world, helping them launch their service with SupportYourApp.

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