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Customer Support, Live From One Week

Built for teams that need live support now, without a months-long hiring project. We launch you from one week with one trained agent and an AI solution working side by side. We scale as your business grows.

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Trusted by 250 companies across 30+ countries

Our Solutions

Let’s find out what services are going to be right for you!

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What You Get

Benefits of fast launch with SupportYourApp.

  • Start small, with one agent, and an AI solution, and scale fast as you grow

  • 24/7 support in your customers' language, across 60+ languages

  • Omnichannel coverage across chat, email, voice, and socials

  • Agent and AI trained on your brand's tone & voice

  • Handling requests of any complexity, L1–L3

  • Streamlined support workflows

  • Help desk and CRM integration or migration

What You Get

Why SupportYourApp

Get a glimpse of why we're different. Here’s a sneak peek.

  • Expertise

    16 years of experience in customer support.

  • 24/7 Integration Support

    We provide continuous services 24/7/365, including holidays.

  • Customization

    Our solutions are tailored to ensure maximum impact.

  • Proven Results

    Our clients experience 68% increase in resolved tickets.

Ultimate Security

Our clients' security is our priority. That is why we are complying with all essential security standards.

250+

Companies worldwide have already chosen SupportYourApp

Partner With Us

Your Support
Launch Roadmap

A clear path from your goals to live support.

Outsource My Support
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Now

Get started

You select a package that fits best

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1 day

Tailored solution

We design your setup and plan system integrations around your goals

sign-up

7 days

Signup

We agree on all the details and you sign up

integration

10 days

Integration

We deliver system integrations tailored to your needs

launch

1 month

Launch

We go live and you watch your CSAT climb

Unified Support System

We handle conversations across all possible channels and integrate with any CRM or tool.

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From any Channel...

Your customers will be heard through any channel you choose...

  • in-app

  • WhatsApp

  • Facebook

  • iMessage

  • Chat

  • Email

  • Viber

  • VoiP

...to any Integration

...and we can integrate with all major CRM systems or add a new integration just for you.

  • Salesforce

  • Notion

  • Zendesk

  • Aircall

  • Slack

  • HubSpot

  • Intercom

  • Freshdesk

  • Jira

  • Asana

Powering Clients'
Growth Worldwide

Helping ambitious companies scale without compromise.

Explore Solutions

With all the agents working on the team, we were able to drastically improve all of our key performance indicators. Our average first response time was dropped under 1.5 hours, our average resolution time dropped under 12 hours, and our customer satisfaction scores were higher than ever.

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Monica Perez

Monica Perez, Head of CS at Sign Easy

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SupportYourApp's work has resulted in a dramatic increase in great feedback from our customers. We hear all the time from customers on Shopper Approved, telling us they've never seen a company with such a fast response time.

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Josh Brown

Josh Brown, CEO Softorino

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Within 3 months, over 80% of sales and support requests were able to be addressed directly by SupportYourApp. By creating the tools and processes we are now able to add additional resources when the need arises. They are truly committed to supporting the customer at all levels.

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Todd Penny

Todd Penny, Founder at GoCodes

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The highlight of SupportYourApp's CRM is the ability to review all the phone calls that come through, handy filter or quickly show open issues, or issues needing developer attention. At this point, it seems the most appropriate for our e-mail and phone support outsourcing.

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Chris Devor

Chris Devor, CEO and founder at Macroplant

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SupportYourApp was a godsend to us. The ability to have people respond to our customers no matter where they are in the world on 24/7 basis is really astonishing. I was working in other companies where the support level did not come even close.

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Kevin La Rue

Kevin La Rue, Vice President at Skylum, Inc.

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We wanted to improve our standard of customer support. We had one full time person working in Germany. He did a great job, but he was off at night, on weekends... We also were not able to answer the phone. The outsourcing services of SupportYourApp did improve on that.

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Oliver Breidenbach

Oliver Breidenbach, CEO and founder at Boinx Software Ltd.

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Get a Quote
Within 24 Hours

Share your support needs, and we’ll get back with a custom plan and a cost estimate.

Reasons to Partner with Us for Fast Launch

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Go Live From One Week

We've run support since 2010, so the setup is fast and proven. We assign a trained agent, connect the AI agent to your stack, load your knowledge base, and start resolving tickets. You're live and answering customers while competitors are still writing job descriptions. A fast launch doesn't mean a thin one: from day one you have a managed agent, an AI agent, and the processes behind both.

One Agent Plus AI Covers More

A human agent and an AI solution cover far more than one person alone. The AI agent, SupportResponse, resolves routine tickets in 5 minutes and handles unlimited conversations at once. SupportVoice, our voice AI agent, secures 95% faster replies to inbound calls. Your human agent takes the cases that need judgment and empathy. You launch lean, control cost, and still give customers fast answers around the clock. As volume rises, the AI agent absorbs the repetitive load instead of forcing an early second hire.

Scale on Your Terms After Launch

Begin with a single agent backed by AI, then layer on extra hours, new skills, or more people as ticket numbers climb. Quieter month? Dial it down. We start from what you need right now: if one agent and AI can carry the load today, that's where we begin. And the lean team you open with grows into a full operation later, with no rebuild in between.

L1 to L3 Support, Matched to Your Product

We match you with an agent who has the technical skill your product demands, from account questions and FAQs to backend troubleshooting and engineering-level cases. The AI agent resolves L1 queries autonomously and escalates anything outside its scope to the human agent with full context, so customers never repeat themselves. The results are real: for one eCommerce brand, our client, the AI agent now handles 30% of all questions on its own and cut resolution time from 29 minutes to under 6. See the full AI customer service case study.

Training, Management, and QA Included

Training, daily management, and QA come with every launch. We train the agent and the AI agent on your product, tone, and resolved tickets. Our managers track first response time, resolution rate, and CSAT, and refine the operation as it runs. You get a managed team, not a contractor you have to supervise. We review conversations, coach the agent, and update the AI agent's knowledge as your product changes, so quality holds steady as you grow. If a metric slips, we catch it and fix it before it reaches your customers.

A Secure Vendor With a Track Record

More than 250 companies have partnered with us over the past 16 years, including Mastercard, Calm, and WeTransfer. Security isn't an add-on here. We hold PCI DSS Level 1 certification and ISO/IEC 27001 certification, and we meet GDPR, CCPA, and HIPAA requirements. Both the agent and the AI agent work inside those controls from the first ticket. Your records belong to you alone, and we never feed them into outside AI models. We've protected payment and personal data for regulated clients from day one, so a fast launch never comes at the cost of safety. If compliance is a deal-breaker for your buyers, it's already handled.

Fast Support Launch, Explained

What to expect on coverage, scaling, and security.

Explore Fast Setup
  • How quickly can we launch support?

    From one week. We assign a trained agent, connect the AI solution to your tools and systems, and load your knowledge base. You go live with a working support function in days, not the months an in-house setup would take.
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  • What will the AI solution do?

    Our AI solutions handle repetitive tickets 24/7, so your support stays available when the human agent is not. SupportResponse, our AI agent, resolves most common chat, email, and social media requests autonomously, in 45+ languages. And SupportVoice, our voice AI agent, handles routine calls in 30+ languages. Whenever a complex case arises, the ticket is handed off to a human agent.
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  • Can we add more agents later?

    Yes. We'll start with one agent and AI, then add coverage, skills, headcount, or 24/7 hours as your volume grows or you expand geographically. We can scale you back when demand drops. You commit to what you need now, not a fixed long-term contract.
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  • Do you support our tech stack and languages?

    We integrate the AI agent into your existing helpdesk, CRM, and messaging tools, with no migration required. Your assigned agent speaks your customers' language: we cover 60+ operational languages across our 8 international hubs.
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  • Is my customer data secure?

    Yes. We're PCI DSS Level 1 certified, ISO/IEC 27001 certified, and GDPR, CCPA, and HIPAA compliant. Your customer data stays safe and is never used to train external models. We've handled secure support for 250+ companies since 2010.
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Knowledge Base

For the past 16 years we have been through many-many challenges, victories, problems and failures. Here are our stories:

Explore the full lineup of our solutions

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