Support Insights

Gaining Your Brand’s Fans: Why Customer Retention Is Important

Acquiring new customers is something most businesses focus on. At the same time, retaining existing ...

Anastasiia Nesterova, Former Writer

Top CRM Systems of 2023: How to Choose the Best One?

Customer support has become one of the most crucial contributors to ensuring customer satisfaction a...

Oleksandr Khoroshchak, Former Integration Specialist

Elevating Your Business Through the Art of Customer Experience Optimization

"You never get a second chance to make a first impression" is a timeless quote by Will Rogers that s...

Svitlana Biloshkura, Former Writer

Will ChatGPT Make Customer Support More Human?

ChatGPT is the talk of the town. This newest OpenAI technology has made a lot of noise across numero...

Anna Shevtsova, Former Writer

The CEO and Managing Partner of SupportYourApp Included in Inc.’s 200 List

Daria Leshchenko, the CEO and Managing Partner at SupportYourApp has been included into the Inc. 200...

Anna Shevtsova, Former Writer

Omnichannel Customer Engagement Strategy: Benefits and Steps to Create It

Should a business invest a lot in creating an unforgettable customer experience? With 89% of custome...

Svitlana Biloshkura, Former Writer

Improving Customer Service in Banking Is Crucial in 2026 and Beyond

50.72% of banking customers state that trust in their bank is the most important factor that influen...

Anna Shevtsova, Former Writer

The Best Strategies for Customer Experience

32% of customers will leave a brand they love after one bad experience. Considering customer experie...

Anna Shevtsova, Former Writer

Good to Great: Who Are the Best Supporters for Telemarketing?

We’re back with portraying perfect support consultants for industries with their specific demands. T...

Anastasiia Nesterova, Former Writer