Support Insights

What Is Good Customer Service, and Why Should Companies Improve Theirs?

What is good customer service, and why should companies care? This article deals with this question ...

Anna Shevtsova, Former Writer

Customer Experience vs Customer Service: Understanding Key Distinctions

In today's customer-centric business world, businesses are striving to go beyond simply satisfying c...

Svitlana Biloshkura, Former Writer

My Career Journey: Support as a Lifestyle

Another success story is here! Our Service Delivery Manager, Vincent, shares stories about his exper...

Anastasiia Nesterova, Former Writer

B2B Customer Experience Management Tweaks to Improve the User Experience

47% of B2B customers stated that the delivery or fulfillment of their orders was the biggest challen...

Anna Shevtsova, Former Writer

Your Guide on Customer Journey Mapping for B2B

A customer journey map for the B2B segment is one of the most useful tools for customer experience i...

Anastasiia Nesterova, Former Writer

How to Reduce Customer Churn: The Commonsense Approach

Why should companies learn how to reduce customer churn? The short answer is that convincing a new c...

Anna Shevtsova, Former Writer

Driving Customer Engagement: Key Tactics for Success

Engagement is the currency of loyalty — Neeracha Taychakhoonavudh, Head of Global Customer Experienc...

Svitlana Biloshkura, Former Writer

Good to Great: Who Are the Best Supporters for Fintech?

For our new story about the best supporters and how to find them, we focused on customer support for...

Anastasiia Nesterova, Former Writer

Tackling Customer Churn: Strategies for Success

When customers complain, business owners and managers ought to get excited about it. A complaining c...

Svitlana Biloshkura, Former Writer