Support Insights

How to Support Your Mental Health While Supporting Customers

Ensuring constant personal growth, being a valuable community member, maintaining work-life balance…...

Anastasiia Nesterova, Former Writer

Integration or Isolation: Combining Outsourced Support Specialists With the Existing Team

Outsourcing customer support is a great way for businesses to ensure diversification and rapid growt...

Yurii Maidan, Chief Customer Officer

Customer Support on Social Media

90% of people who have social media accounts have used them to communicate with brands, and about ha...

Anastasiia Nesterova, Former Writer

The Difference Between Help Desk and Service Desk: Which Model Fits You?

If your IT tickets keep bouncing between people, the support model might be the problem. The differe...

Anastasiia Svyrydenko, Senior Content Writer

2023 Year Results

Oh, what a year 2023 has been.  We witnessed the conquest of the world by AI and adapted to it,...

Anna Shevtsova, Former Writer

What Is the Meaning of BPO in Call Center?

Running a business involves handling complex processes and striking a balance between strengths and ...

Svitlana Biloshkura, Former Writer

How to Become a Supporter?

What is support? Ask yourself this question and then remember the first answer that comes to your mi...

Anastasiia Svyrydenko, Senior Content Writer

Customer Support in 2024: What to Expect?

Through 2023, we have seen:  The rise of the generative AI technology Next-gen software develop...

Anna Shevtsova, Former Writer

Machine Learning in Customer Service: Use Cases and Where It Fits

Support leads at SaaS, fintech, and eCommerce companies hear plenty of promises about machine learni...

Anastasiia Svyrydenko, Senior Content Writer