Support Insights

Customer Success Metrics: A Roadmap to Business Growth

According to Gartner, businesses are putting a lot of effort into improving how customers feel about...

Svitlana Biloshkura, Former Writer

What Is Customer Success? Strategies and Definitions

In the current business landscape, customer-centricity is not just a buzzword but a prevailing trend...

Svitlana Biloshkura, Former Writer

Can Support Teams Become Best Buddies With Generative AI?

Generative AI technologies like ChatGPT, Bard, and DALL-E have rattled the world of communication in...

Anna Shevtsova, Former Writer

Understanding the Importance of the Digital Customer Journey Map

The digital customer journey refers to the entire process a customer goes through when interacting w...

Svitlana Biloshkura, Former Writer

What Is a Customer Journey Map and How to Craft It Correctly?

One of the most crucial questions Project Managers ask themselves is how to assist customers in achi...

Svitlana Biloshkura, Former Writer

Good to Great: Best Supporters for the Software Industry

In the Software-as-a-Service industry, with its monthly subscription model, retaining customers and ...

Anastasiia Nesterova, Former Writer

What Is Customer Experience Management?

From startups to established brands, businesses are increasingly grasping the significance of offeri...

Svitlana Biloshkura, Former Writer

The Internet of Things Is Transforming Customer Experience. What Are the Consequences?

Do you own a smart device in your home? A fire alarm that connects to an app on your phone? A peepho...

Daria Leshchenko, CEO and Managing Partner

Prioritizing Our Teams’ Mental Health: SupportYourApp’s Experience

One of SupportYourApp’s values is “People First”. This includes our clients, their customers, and, o...

Kseniia Savchenko, Chief People Officer