Support Insights

Empathy Fatigue: Here’s How We Overcome It

Burnout is considered one of the most frequent effects felt by customer support consultants. It is i...

Anna Shevtsova, Former Writer

Top 10 Call Center Outsourcing Companies for 2025

Businesses facing rapid growth or an increasing need for optimizing their core competencies often de...

Anna Shevtsova, Former Writer

Mastering the Manager-Team Dynamic the SupportYourApp Way

In the pursuit of customer satisfaction, companies often heavily invest in cutting-edge technology, ...

Ilya Patricha, Former Senior Service Delivery Manager

How to Support Your Mental Health While Supporting Customers

Pedro: About a year ago, I started therapy. I was coping with depression and anxiety, which heavily ...

Anastasiia Nesterova, Former Writer

Integration or Isolation: Combining Outsourced Support Specialists With the Existing Team

Outsourcing customer support is a great way for businesses to ensure diversification and rapid growt...

Yurii Maidan, Chief Customer Officer

Customer Support on Social Media

90% of people who have social media accounts have used them to communicate with brands, and about ha...

Anastasiia Nesterova, Former Writer

Help Desk vs Service Desk: Choosing the Right IT Support Model

In today’s tech-reliant world, even brief disruptions in IT services can bring operations to a stand...

Svitlana Biloshkura, Former Writer

2023 Year Results

Oh, what a year 2023 has been.  We witnessed the conquest of the world by AI and adapted to ...

Anna Shevtsova, Former Writer

What Is the Meaning of BPO in Call Center?

Running a business involves handling complex processes and striking a balance between strengths and ...

Svitlana Biloshkura, Former Writer