Support Insights

Why Outsourcing Help Desk Services Makes Sense for Your Business

One of the most important parts of running a successful B2B business is handling customer service we...

Iuliia Moroz, Former Writer

How SupportYourApp Improved Ticket Resolution Rate by 49% for Game Development Company  

Customer service in the gaming industry is essential to both user retention and overall brand succes...

Iuliia Moroz, Former Writer

Unlocking Success: The Importance of Gaming Customer Service in Player Retention

People love entertainment, and gaming successfully captures the attention of millions of users world...

Iuliia Moroz, Former Writer

How to Decode the True Cost of Outsourced IT Support

Growing companies can experience an unexpected system crash during major product launches. Without a...

Iuliia Moroz, Former Writer

My Career Journey: Nick Riabchenko, Chief Integration Officer

Introduction Nick, can you share details about your current role and responsibilities? Absolutely! A...

Kseniia Savchenko, Chief People Officer

How SupportYourApp Helped an IT Help Desk Service Provider Achieve 96% Increase in Ticket Resolution

A mid-sized IT help desk support services provider (hereafter “the Company”), specializing in managi...

Iuliia Moroz, Former Writer

Does Amazon Outsource Customer Service? Everything You Need to Know

Hitting $575 billion in net sales revenue in 2023, Amazon continues to dominate the e-commerce lands...

Iuliia Moroz, Former Writer

Richpanel Review: A Closer Look at E-Commerce Customer Support

Customer support is a make-or-break deal in today’s e-commerce industry. Customers now demand seamle...

Iuliia Moroz, Former Writer

What Are the Benefits of Outsourcing IT Services: All You Need to Know

Long gone are the times when you had to host an entire team of professionals in your office to get t...

Iuliia Moroz, Former Writer