Support Insights

Unlocking Success: The Importance of Gaming Customer Service in Player Retention

People love entertainment, and gaming successfully captures the attention of millions of users world...

Iuliia Moroz, Former Writer

How to Decode the True Cost of Outsourced IT Support

Growing companies can experience an unexpected system crash during major product launches. Without a...

Iuliia Moroz, Former Writer

My Career Journey: Nick Riabchenko, Chief Integration Officer

Introduction Nick, can you share details about your current role and responsibilities? Absolutely! A...

Kseniia Savchenko, Chief People Officer

How SupportYourApp Helped an IT Help Desk Service Provider Achieve 96% Increase in Ticket Resolution

A mid-sized IT help desk support services provider (hereafter “the Company”), specializing in managi...

Iuliia Moroz, Former Writer

Does Amazon Outsource Customer Service? Everything You Need to Know

Hitting $575 billion in net sales revenue in 2023, Amazon continues to dominate the e-commerce lands...

Iuliia Moroz, Former Writer

Richpanel Review: A Closer Look at E-Commerce Customer Support

Customer support is a make-or-break deal in today’s e-commerce industry. Customers now demand seamle...

Iuliia Moroz, Former Writer

What Are the Benefits of Outsourcing IT Services: All You Need to Know

Long gone are the times when you had to host an entire team of professionals in your office to get t...

Iuliia Moroz, Former Writer

A 68% Increase in Resolved Tickets: How SupportYourApp Drove a Startup’s Rapid Growth by Augmenting Support

In today’s world, where smooth customer experience can make or break any company, a growing startup ...

Iuliia Moroz, Former Writer

My Career Journey: Bogdan ‘Josh’ Dzhelmach, VP of Product

Josh started with SupportYourApp over a decade ago as a Customer Support Consultant and, after a lon...

Kseniia Savchenko, Chief People Officer