Support Insights

SaaS Customer Support: Best Practices for 2026

If you run support for a subscription software product, renewals can feel fragile. Every stuck user ...

Vladyslava Bukhanova, Junior Content Writer

How to Improve CSAT Score in Your Call Center: 9 Proven Ways

Your agents work hard, yet the satisfaction survey keeps coming back flat. This guide is for call ce...

Anastasiia Svyrydenko, Senior Content Writer

Call Center QA: The Secrets to Stellar Customer Support (with Real Cases)

Your call center is the heart of your customer service — it targets their concerns and deals with em...

Iuliia Moroz, Former Writer

My Career Journey: Andrii Lohvynenko, Our Chief Legal Officer

Introduction Q: Andrii, could you shed some light on your current role and key responsibilities?&nbs...

Kseniia Savchenko, Chief People Officer

Gorgias Pricing & Features: Everything You Need to Know

Your customer support efficiency depends on two factors. Compare it to riding a car: you’ve got a ve...

Iuliia Moroz, Former Writer

Effective Online Gaming Customer Retention Strategies to Boost Player Loyalty

Customers are the cornerstone of every industry, but gaming companies have a particular relationship...

Iuliia Moroz, Former Writer

My Career Journey: Yaroslava Tverskaya, Chief Operations Officer

Introduction Q: Yaroslava, could you shed some light on your current role and key responsibilities?&...

Kseniia Savchenko, Chief People Officer

Things to Know Before You Outsource Amazon Listing Services

Your catalog keeps growing, but your team doesn't. Titles go stale, new variants go live without pro...

Vladyslava Bukhanova, Junior Content Writer

Why Outsourcing Help Desk Services Makes Sense for Your Business

One of the most important parts of running a successful B2B business is handling customer service we...

Iuliia Moroz, Former Writer