Support Insights

Proactive vs Reactive Customer Service: Benefits and Best Practices

Customer service is central to a company’s success, brand image, and audience’s loyalty. HubSpot’s S...

Ilya Patricha, Former Senior Service Delivery Manager

Crisis Management in Customer Service: Best Practices

According to the latest report into the customer experience by Emplifi, 70% of customers will abando...

Olha Humeniuk-Solodka, Security Compliance Specialist

How to Hire a Call Center: Costs & Key Tips

Call centers are responsible for handling a large volume of inbound and outbound customer calls. And...

Anastasiia Svyrydenko, Senior Content Writer

Customer Support vs Technical Support

Customer service teams wear many hats. They resolve issues, track orders, and help users with accoun...

Anastasiia Svyrydenko, Senior Content Writer

My Career Journey: Maksym Natiazhko, Client Experience Director

Introduction Q: Maksym, your role is brand new for the company. What are your main focuses and respo...

Anastasiia Svyrydenko, Senior Content Writer

How to Choose a Customer Service Provider: 20-Step Checklist

Internationally, businesses are growing to understand how outsourcing their customer service benefit...

Anastasiia Svyrydenko, Senior Content Writer

Customer Service in Banking Industry

According to the World Bank, 76% of the worldwide population has banking accounts — a significant in...

Anastasiia Svyrydenko, Senior Content Writer

Mobile App Customer Support: Tools and Best Practices

Nowadays, having a mobile app isn’t just an option for many businesses — it’s essential for growth a...

Anastasiia Svyrydenko, Senior Content Writer

Top SaaS Customer Retention Strategies to Boost Loyalty

Compared to companies that offer software as a one-time purchase, SaaS (Software-as-a-Service) compa...

Iuliia Moroz, Former Writer