Support Insights

How eCommerce Companies Handle Black Friday Customer Support: 5 Examples for 2026

If you run support for an online store, late November is the week you plan the rest of the year arou...

Olha Humeniuk-Solodka, Security Compliance Specialist

Best SaaS Customer Support Outsourcing Companies in 2026

Finding the right vendor with top agents can be challenging, which is why we've curated a list of th...

Anastasiia Svyrydenko, Senior Content Writer

HubSpot CRM Pros and Cons: A Complete Guide for Businesses in 2026

Choosing a CRM shapes how your sales, marketing, and support teams work together for years. HubSpot ...

Viktoriia Cherednyk, Chief Marketing Officer

My Career Journey: Kseniia Savchenko, Chief People Officer

This story is based on an interview with Kseniia Savchenko, Chief People Officer at SupportYourApp, ...

Anastasiia Svyrydenko, Senior Content Writer

Customer Service Quality Assurance: Guide & Checklist

Customer service quality assurance is how a support team checks its conversations against a clear st...

Vladyslava Bukhanova, Junior Content Writer

How Much Will Customer Service Outsourcing Cost Me?

Every outsourcing quote looks different, which makes budgeting for support harder than it should be....

Nader Gammoudi, Integration Manager

IT Support Tiers Explained: L0, L1, L2, and L3

About 60% of customers think that long wait times is the most frustrating part of a customer service...

Olha Humeniuk-Solodka, Security Compliance Specialist

How Daria Leshchenko Built a Global CX Company: Interview

In this customer support podcast, Daria Leshchenko, the CEO and Managing Partner at SupportYourApp, ...

Anastasiia Svyrydenko, Senior Content Writer

My Career Journey: Vitalii Kushnirenko, Chief Information Security Officer

This story is based on an interview with Vitalii Kushnirenko, Chief Information Security Officer at ...

Anastasiia Svyrydenko, Senior Content Writer