Support Insights

Does Amazon Outsource Customer Service? Everything You Need to Know

Hitting $575 billion in net sales revenue in 2023, Amazon continues to dominate the e-commerce lands...

Iuliia Moroz, Former Writer

Richpanel Review: A Closer Look at E-Commerce Customer Support

Customer support is a make-or-break deal in today’s e-commerce industry. Customers now demand seamle...

Iuliia Moroz, Former Writer

What Are the Benefits of Outsourcing IT Services: All You Need to Know

Long gone are the times when you had to host an entire team of professionals in your office to get t...

Iuliia Moroz, Former Writer

A 68% Increase in Resolved Tickets: How SupportYourApp Drove a Startup’s Rapid Growth by Augmenting Support

In today’s world, where smooth customer experience can make or break any company, a growing startup ...

Iuliia Moroz, Former Writer

My Career Journey: Bogdan ‘Josh’ Dzhelmach, VP of Product

Josh started with SupportYourApp over a decade ago as a Customer Support Consultant and, after a lon...

Kseniia Savchenko, Chief People Officer

Supporter vs. ChatGPT

ChatGPT currently has over 180.5 million users, which is an 80% increase from the 100 million it had...

Svitlana Biloshkura, Former Writer

How to Choose IT Support for Outsourcing: Your Comprehensive Guide

Technologies have become the force driving companies forward with innovations and revolutionizing ea...

Iuliia Moroz, Former Writer

Six eCommerce Customer Retention Strategies That Work

Maximizing customer retention is central to maintaining a steady revenue stream. In fact, for most i...

Iuliia Moroz, Former Writer

Implementing Chatbots for Efficient Customer Service in E-Commerce: Tips and Ideas

Given the fast pace of today's world, it’s no surprise that customers want everything done in a flas...

Iuliia Moroz, Former Writer