Support Insights

8 Examples of AI in Customer Service With Proven Results

If you run a support team, you've probably been asked to "add AI" without anyone saying where. This ...

Anna Yemchyk, Senior Key Account Manager

Call Center Trends 2026: AI, CX & Outsourcing

TL;DR: AI voice agents will handle 60-80% of Tier-1 calls, so that your team can focus on problems t...

Liubov Tykholoz, Vice CEO

Customer Success Team: How to Build One That Drives Retention and Revenue

TL;DR:  You should care because a customer success team (CS) proactively helps customers achiev...

Nader Gammoudi, Integration Manager

In-House vs Outsourcing Customer Service: Costs, Pros & Cons

This guide is weighing in-house vs outsourcing customer service before their next hiring round. In-h...

Dimitar Dimovski, Senior Delivery Manager

Zoho CRM Pros and Cons: Features, Pricing, and Whether It's Worth It

Choosing a CRM shapes how your sales, marketing, and support teams work together for years. If you'r...

Nader Gammoudi, Integration Manager

Will AI Replace Call Center Agents?

Get this: service teams estimate AI already handles 30% of cases, and they expect that share to reac...

Yurii Maidan, Chief Customer Officer

How to Choose a Customer Support Outsourcing Partner: 10 Criteria

If you run support at a SaaS, fintech, or eCommerce company and you're comparing vendors, this guide...

Daniel Kravchenko, Key Clients Director

EdTech Customer Service Outsourcing: When and Why to Do It

If you run support for a learning platform, you know the pattern. Tickets pile up during enrollment ...

Liubov Tykholoz, Vice CEO

Sprout Social Review 2026: Pros, Cons, Features & Pricing

Social media has turned into a revenue channel, not just a branding one. Marketing leaders increasin...

Réabetswe Nduna, Integration Manager