Support Insights

Customer Service in Banking Industry

According to the World Bank, 76% of the worldwide population has banking accounts — a significant in...

Anastasiia Svyrydenko, Senior Content Writer

Mobile App Customer Support: Tools and Best Practices

Nowadays, having a mobile app isn’t just an option for many businesses — it’s essential for growth a...

Anastasiia Svyrydenko, Senior Content Writer

Top SaaS Customer Retention Strategies to Boost Loyalty

Compared to companies that offer software as a one-time purchase, SaaS (Software-as-a-Service) compa...

Iuliia Moroz, Former Writer

My Career Journey: Paul Smolyk, Chief of Delivery Operations

Q: Paul, you recently stepped into the role of Chief of Delivery Operations after three years as a C...

Iuliia Moroz, Former Writer

SaaS Customer Support: Best Practices for 2026

Today’s business environment presents a dynamic but challenging opportunity for ambitious companies ...

Iuliia Moroz, Former Writer

How to Improve CSAT Scores in Your Call Center: 9 Ways to Explore

Customer service drives every business — it’s the force behind improving relationships with the targ...

Iuliia Moroz, Former Writer

Call Center QA: The Secrets to Stellar Customer Support (with Real Cases)

Your call center is the heart of your customer service — it targets their concerns and deals with em...

Iuliia Moroz, Former Writer

My Career Journey: Andrii Lohvynenko, Our Chief Legal Officer

Q: Andrii, could you shed some light on your current role and key responsibilities?  As Chie...

Kseniia Savchenko, Chief People Officer

Gorgias Pricing & Features: Everything You Need to Know

Your customer support efficiency depends on two factors. Compare it to riding a car: you’ve got a ve...

Iuliia Moroz, Former Writer