"I trust your agents and treat them as company employees. I'm happy with our partnership. The proof? This year we terminated our contract with another company and now we only work with SupportYourApp on all things customer support."
— Dana Hay, Head of Customer Support, Cardo Systems
Since 2003, Cardo Systems has been building communication devices for people on the move. From motorcycle riders to outdoor enthusiasts, Cardo keeps them connected to their phones, music, and each other. Today, the company’s hardware ships to over 100 countries worldwide.
SupportYourApp and Cardo Systems started working together four years ago. Back then, Cardo was already partnering with another BPO provider for US-based support. Later, they started looking for a multilingual support provider to help them build a support team and deliver customer service in the US and Europe. That's where SupportYourApp came in.
Within weeks, our team was handling customer interactions via email and chat, and finding ways to make the whole experience better along the way.
Challenges
Cardo's goal was straightforward: build a reliable, service-focused support team that would be with them for the long haul, improve first response times and CSAT, and genuinely care about the work. No revolving door of agents. No drop in quality as the team grew.
In 2025, Cardo launched major direct service entry projects across Europe. That meant one thing for us: fast team growth, without cutting corners.
Our Solution
We built a multilingual support team covering both the US and European markets. But putting together a team was just a start. We also aimed to improve support efficiency. Here’s what we did:
- Restructured the team and balanced workload across agents
- Tracked and managed individual agent performance
- Collected feedback to close workflow gaps and keep quality up
"Over the years, we've realized how much you understand our needs and how fast you respond to every request. Whenever there was an issue with a specific agent, it was handled quickly and sensitively for both sides."
— Dana Hay, Head of Customer Support, Cardo Systems
The 2025 team scaling push was a real test for both Cardo and SupportYourApp. But we found the right people, doubled the team's size, and kept quality where it needed to be.
Results
Our entire team has always helped, supported, and pushed for achievements and compliance with all of the client’s KPIs, with CSAT as their main goal. And, we’ve been reaching all of our SLAs.
A long-term partnership with SupportYourApp for multilingual customer support outsourcing proved to be exactly what Cardo needed.
Summary
Cardo Systems wanted a partner who would understand their product, care about their customers, and scale without losing quality.
SupportYourApp delivered exactly that. With a multilingual customer support team covering both US and European markets, we helped Cardo meet their KPIs, grow their support operation, and build a partnership that keeps getting stronger.
Ready to see what the right support partner can do for your team? Let's talk.
