Support Insights

How Daria Leshchenko Built a Global CX Company — Interview

In this customer support podcast, Daria Leshchenko, the CEO and Managing Partner at SupportYourApp, ...

Anastasiia Svyrydenko, Senior Content Writer

My Career Journey: Vitalii Kushnirenko, Chief Information Security Officer

Q: Vitaliy, what are your main responsibilities as Chief Information Security Officer? As CISO, m...

Anastasiia Svyrydenko, Senior Content Writer

Customer Service SLA: Guide & Best Practices

According to amplifAI, US companies lose up to $75 billion annually as a result of poor customer ser...

Ilya Patricha, Former Senior Service Delivery Manager

How Welcome to Bob Cut Support Response Time by 99.7% — Without Hiring More Staff

How do you boost support productivity without investing a ton into new hires? Welcome to Bob is a...

Anastasiia Svyrydenko, Senior Content Writer

Philippines Call Center Outsourcing: A 2025 Overview

Companies save an average of 70% on labor costs by outsourcing customer service to the Philippines, ...

Oleksii Babich, Client Delivery Director

Customer Satisfaction KPIs

According to Salesforce’s State of the Connected Customer Report, 89% of customers are more likely t...

Olha Humeniuk-Solodka, Security Compliance Specialist

Personalized Customer Service: Why Are Customers Turning Away From Chatbots?

A whopping 70% of customers had a negative chatbot experience in 2024. With businesses increasingly ...

Anastasiia Svyrydenko, Senior Content Writer

My Career Journey: Eugene Hordiienko, Chief Technology Officer

Q: Eugene, what are your key responsibilities as Chief Technology Officer? In a nutshell, I make ...

Anastasiia Svyrydenko, Senior Content Writer

The Role Was Unique, So Was the Consultant: Our Tailored Support for a Tech Company

What if your support need doesn’t quite match a standard job description? Our client is a global ...

Anastasiia Svyrydenko, Senior Content Writer