Support Insights

From 8 Hours to 5 Minutes: How Cocoatech Cut Resolution Time With SupportYourApp and CoSupport AI Chatbot

“The AI chatbot lets our team focus on the complex cases while customers still get quick answers 24/...

Oleksii Babich, Client Delivery Director

How We Helped NotaryPublic24 Cut Resolution Time by 64% With Our Omnichannel Customer Support

Imagine running a fast-growing online business where every customer question lands directly in your ...

Serhii Taran, Service Delivery Manager

How to Switch Customer Support Providers Without Risk

Were your response times faster when your internal team managed support? Has there been a customer d...

Ilya Patricha, Former Senior Service Delivery Manager

Shared vs Dedicated Customer Support: How to Choose the Right Model

Partnering with a full-service outsourced provider for a dedicated support team can boost your ticke...

Nader Gammoudi, Integration Manager

Happeo Cuts Email Response Time to 30 Minutes With Our B2B Customer Support Team

"As we strive for outstanding customer relations, it's great to see that the support team knows most...

Anastasiia Unhurian, Service Delivery Manager

My Career Journey: Liubov Tykholoz, Vice CEO

Introduction Q: Liubov, what does being Vice CEO look like in action? Being Vice CEO feels a bit lik...

Anastasiia Svyrydenko, Senior Content Writer

How to Align Customer Service Metrics With Real Customer Experience

“When the data and the anecdotes disagree, the anecdotes are usually right.” - Jeff Bezos As a Senio...

Daniel Kravchenko, Key Clients Director

How Much Does Customer Service Impact the Customer Experience?

As many as 73% of consumers say customer service is a critical factor in their loyalty to a brand. Y...

Maryna Stavnycha, Former Chief Marketing Officer

C2 English + Academic Writing: Our Digital Product Support for a Psychology Organization

“We value how quickly SupportYourApp has trained the consultants to meet our standards, so that they...

Bogdan Pecanac, Service Delivery Manager