Live Chat Answering Service

SupportYourApp live chat answering services will save money, time and delight your customers with excellent service.

Support outsourcing
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Solutions

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Features

  • Giving instant answers
  • Taking care of it all — from simple messages to complicated customer services inquiries (T1-T3)
  • Providing extensive expertise in answering services in different fields — from tech to e-commerce
  • Answering chat inquiries according to the scripts and professional background
  • Using our in-house developed chat software
  • Recording chat logs for transparency
  • Supporting customers during business hours and after hours
  • Providing weekend customer support
  • Setting up pre-chat bot (upon request)
  • Providing detailed QA reports regularly

250+ companies worldwide have already chosen SupportYourApp

Find Out Why
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Customer Support Outsourcing for SignEasy
Customer Support Outsourcing for Niel Patel
Customer Support Outsourcing for Lifx
Customer Support Outsourcing for Here
Customer Support Outsourcing for Calm
Customer Support Outsourcing for SignEasy
Customer Support Outsourcing for Niel Patel
Customer Support Outsourcing for Lifx
Customer Support Outsourcing for Here
Customer Support Outsourcing for Calm
Customer Support Outsourcing for MasterCard
Customer Support Outsourcing for Kofax
Customer Support Outsourcing for MacPaw
Customer Support Outsourcing for G2A
Customer Support Outsourcing for MasterCard
Customer Support Outsourcing for Kofax
Customer Support Outsourcing for MacPaw
Customer Support Outsourcing for G2A
Customer Support Outsourcing for MasterCard
Customer Support Outsourcing for Kofax
Customer Support Outsourcing for MacPaw
Customer Support Outsourcing for G2A

Why Choose SupportYourApp

Price may vary. Describe your needs, and we will calculate the pricing just for you.

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How much it costs? How it Works

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  • Now
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    Choose a package to start with
  • in 24 hours We will contact you and help you personalize your ideal plan
  • in 1 week Sign up for our service and confirm all the details
  • in 10 days Integration: FAQ, template development, system integration, etc.
  • in 1 month LAUNCH: 1st month prepayment and we go LIVE
  • after 2 months 1st month revision, prepayment for 2nd month. Your customers are happy and so are you!

From any Channel...

Your customers will be heard through any channel you choose...

  • Email
  • in-app
  • Chat
  • VoiP
  • Facebook
  • WhatsApp
  • Viber
  • iMessage
  • ...any channel

...to any Integration

...and we can integrate with all major CRM systems or add a new integration just for you.

  • Gsuite
  • Zendesk
  • Help Scout
  • Fast Spring
  • Live Agent
  • Intercom
  • Freshdesk
  • Kayako
  • Uservoice

Secure otusourcing services Ultimate Security

The level of attention to security is completely unheard of for the support industry. For example, we have obtained PCI DSS Level 1 Service Provider certification for our facilities. It ensures data safety for you and your customers.

Services Catalog

Pick up the best service for your needs:

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Custom Software

For the past 10 years we have built our own tools for handling customer support flow. And we are sharing it with you:

QCRM - qustomer support ticket management system

QCRM™

Ticket management system that helps us manage huge teams and help them manage a huge workflow of emails.

Quidget – online chat widget for web

Quidget™

Live chat tool which may be incorporated directly onto the web page that delivers faster performance and helps our team interact with the customers.

Quidget – online chat widget for web

Qouston

Though it blends into other interfaces and is almost imperceptible, it still is a powerful and sophisticated instrument that supercharges every interaction with the power of AI.

QCRM – customer management system

Clients Reviews

What will the cost of service be for you? Request a call, and we will get back to you within minutes.

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"The highlight of SupportYourApp's CRM is the ability to review all the phone calls that come through, handy filter or quickly show open issues, or issues needing developer attention. At this point, it seems the most appropriate for our e-mail and phone support outsourcing.".
Chris Devor from Macroplant, Inc.

Chris Devor CEO and founder,
Macroplant, Inc.,
macroplant.com,
US.

Macroplant, Inc. logo
"We wanted to improve our standard of customer support. We had one full time person working in Germany. He did a great job, but he was off at night, on weekends... We also were not able to answer the phone. The outsourcing services of SupportYourApp did improve on that.".
Oliver Breidenbach from Boinx Software Ltd.

Oliver Breidenbach CEO and founder,
Boinx Software Ltd.,
boinx.com,
Germany.

Boinx Software Ltd. logo
"SupportYourApp's work has resulted in a dramatic increase in great feedback from our customers. We hear all the time from customers on Shopper Approved, telling us they've never seen a company with such a fast response time.".
Josh Brown from Softorino Inc.

Josh Brown CMO,
Softorino Inc.,
softorino.com,
US.

Softorino Inc. logo
"Within 3 months, over 80% of sales and support requests were able to be addressed directly by SupportYourApp. By creating the tools and processes we are now able to add additional resources when the need arises. They are truly committed to supporting the customer at all levels.".
Todd Penny from GoCodes

Todd Penny Founder,
GoCodes,
gocodes.com,
US.

GoCodes logo
"SupportYourApp was a godsend to us. The ability to have people respond to our customers no matter where they are in the world on 24/7 basis is really astonishing. I was working in other companies where the support level did not come even close.".
Kevin La Rue from Skylum, Inc.

Kevin La Rue Vice President,
Skylum, Inc.,
Skylum.com,
US.

Skylum, Inc. logo
"With all the agents working on the team, we were able to drastically improve all of our key performance indicators. Our average first response time was dropped under 1.5 hours, our average resolution time dropped under 12 hours, and our customer satisfaction scores were higher than ever.".
Monica Perez from Sign Easy

Monica Perez Head of CS,
Sign Easy,
signeasy.com,
US.

Sign Easy logo
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How does live chat answering service work?

40% of live chat answering services users have a higher chance of making a purchase. This number increases if the answering services are delivered at the highest level of quality. To ensure this, a business can set a certain level of requirements for the live chat answering service team: 

24/7 customer support

90% of customers say instant responses are important for their satisfaction level. 60% of customers define ‘instant’ as up-to-10-minutes-or-less. Providing live answering service around the clock is pivotal in making sure the customers get their answers right away, no matter the time zone of the customer. 

Process set up

Providing the best live chat services is impossible without having all processes set up. There are several points a support team needs to address: 

  • Necessary soft- and hardware
  • A knowledge base filled with all necessary information
  • Sufficient amount of teammates to cover all shifts and provide necessary support
  • Streamlined communication with the management

With these set up and running, a live chat answering services team will be at the top of their performance 24 hours a day, 7 days a week.  

Teaching the team

42% of customers prefer live chat to any other means of communication. An answering service team plays a pivotal role in converting the users and turning the customer base loyal. They are the ones who provide top-notch service and quick answers and, just like call centers phone operators or a virtual receptionist, they are often the ones who form a first impression for the customers. Teaching them properly will make sure they know the product or a service by heart and can perform at their best no matter what question is thrown at them. 

Regular QA based on chat iterations

68% of customers say a polite customer service representative is a key to high customer satisfaction. A dedicated web chat service team establishes the tone and the style of communication, influencing the satisfaction level. Regular QA will ensure a live chat answering services team provides the customers with a high level of communication. After all, those communicating with a brand over a chat window are likely to spend 60% more than those communicating via any other channel. 

Following these points, any businesses can make sure their chat customer support provides the best service to their customers. 

Forget phone — chat service for customer support

Despite its efficiency when it comes to customer satisfaction, only 9% of businesses use live chat on their website. Despite this, chat is an important step on the way to the omnichannel customer communication system. 

45% of businesses do not use live chat data to improve the quality of their services. Live chat can give valuable insights into the customers’ behavior and preferences. We at SupportYourApp use our in-house built ticket management system QCRM which not only helps us resolve tickets fast and efficiently but also gives us all the necessary metrics for measuring customer satisfaction. 

We made sure that both: our team and our clients have easy access to all necessary metrics which could help the team see the bottlenecks of the support process. The customers can: 

  • Evaluate the product and the services of our clients
  • Provide detailed feedback on possible improvements for the product
  • Evaluate the quality of the support services
  • Send their feedback directly to our clients’ teams, ensuring that they are being heard 

With 51% of our customers using QCRM, we can say that it has a tremendous influence on the productivity of our support teams and helps us get all the necessary customers' information but not only providing feedback, but by ensuring an omnichannel approach 24/7.

 

Benefits of a call center chat team

  • Call centers sometimes neglect chat and, as a result, the customers who were seeking to communicate with a business over a chat window. Given that over 40% of users want to have the option of a live chat on any website, there is a chance of customers' satisfaction sinking if this requirement is not satisfied. Moreover, some industries have seen the need for live chat increase as much as 150% in the last 2-3 years. 

    Given the increased demand for live chat, there are several other benefits that it can bring to any business. 

  • Never miss a ticket

    Unresolved and unanswered customer tickets have a huge influence on customer satisfaction. With live chat answering service, a business can make sure no tickets go unanswered or lost. This system might boost customer engagement and will make sure the communication between a brand and a customer base is smooth. 

  • Connect with customers anywhere

    Live chat answering services can be there for any customer at any time of day. Making it multi- or bilingual will ensure they can talk to customers from different countries, providing the same customer-centric approach and high quality of communication for everyone. 

  • Save time and money

    Setting up a phone call team can be expensive, and it might include numerous difficulties such as: 

    • Providing additional tools for teamwork
    • Setting up a call QA team
    • Providing more attention from the management team
    • Ensuring a deeper knowledge of the product or a service for all members of the answering services team

    These points call for more effort and time to ensure the quality of the answers. Live chat answering services do both: provide customers with the speedy answers and relief for the team involved in the QA process. 

  • Increase customer satisfaction

    Active call center chat window can increase the conversion rate by 30%. Consumers are actually reported preferring live chat to any other means of communication because it is quick, doesn’t require a phone or additional means of communication. Proactive chats report 92% of satisfaction and 60% of customers say they would return to a website that offers a live chat communication possibility. 

FAQ

To get the fastest answer for any question simply contact us and ask anything.

Ask Us A Question
Is live chat a real person?
Yes, phone chat services and text chat services are powered by real human consultants.
How do I talk on a live chat?
Depending on the type of the live chat service, one could type, call and even video chat an answering service consultant.
How much does a live chat answering services team cost?
The price of a live chat answering services team depends on the number of people on the team, hours of coverage and languages spoken. If you want to find out more about SupportYourApp pricing, message us at hi@supportyourapp.com.
Are live chat answering services efficient?
Live chat answering services are very efficient when it comes to ticket resolution rate and first response rate. They can improve the team’s performance and improve customer satisfaction rate.
Does live chat influence customer satisfaction?
Live chat answering service has a great influence on customer satisfaction, reporting an average rate of 92%.

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