What is a 24/7 call center?

A 24/7 call center takes calls around the clock. This ensures a smooth support flow for both the support team and the customers.

How much can a 24/7 call center team cost?

24/7 call center pricing varies depending on the size of the team, time coverage and the variety of services and communication channels a business needs. If you want to find out more about SupportYourApp pricing, get your quote right now!

How to start a 24-hour call center?

To set up a call center, a business needs to spend a lot of resources on expanding the team, setting up soft- and hardware, ensuring a pleasant office environment, and choosing an appropriate management style.

How to get vendors for a 24/7 call center?

To hire a perfect call center provider, one needs to look for a perfect level of flexibility, adaptability, security and reliability.

What is the average cost to run a 24/7 call center?

A typical call center charges anywhere between $0.75 and $1.05 per minute of conversation.

24/7 Call Center

Ensure the highest quality of customer communication around the clock with customer service from SupportYourApp.

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Solutions

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Features

Greeting the callers with a special script
Developing answering scripts
Ensuring the fastest pickup time
Recording all phone calls for an easy review process
Providing 24/7/365 emergency hotline services
Providing Tier 1-Tier 3 call center support
Developing and updating FAQs and knowledge base
Conducting customer satisfaction surveys
Providing detailed QA reports regularly

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Why Choose SupportYourApp

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Personal Approach

We find an approach to every client’s needs.
Effective Support Tools

We implement the best and up-to-date tools into our daily work.
Expertise

We have a decade of expertise in delivering superb customer service.
24/7 Customer Support

We operate 24/7/365, including holidays.
Expert Teams

Our teams are ready to help your customers with any issue.
60+ Languages

We speak all major languages across major markets.

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in 24 hours We will contact you and help you personalize your ideal plan
in 1 week Sign up for our service and confirm all the details
in 10 days Integration: FAQ, template development, system integration, etc.
in 1 month LAUNCH: 1st month prepayment and we go LIVE
after 2 months 1st month revision, prepayment for 2nd month. Your customers are happy and so are you!

From any Channel...

Your customers will be heard through any channel you choose...

Email
in-app
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VoiP
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WhatsApp
Viber
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...any channel

...to any Integration

...and we can integrate with all major CRM systems or add a new integration just for you.

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Ultimate Security

The level of attention to security is completely unheard of for the support industry. For example, we have obtained PCI DSS Level 1 Service Provider certification for our facilities. It ensures data safety for you and your customers.

PCI DSS Level 1 certification — the highest level of security that ensures 100% data safety and allows gathering and processing financial and credit card information.
GDPR — full compliance with the EU General Data Protection Regulation act — a legal framework that sets scopes for the collecting and processing of personal data of the EU citizens by the companies operating inside the EU.
ISO — process certification that ensures clients’ data protection and management in accordance with global standards.
Digital Millennium Copyright Act is a law that regulates the usage of copyrighted technology, devices and services and prohibits their unauthorized usage.

Services Catalog

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Custom Software

For the past 10 years we have built our own tools for handling customer support flow. And we are sharing it with you:

QCRM™

Ticket management system that helps us manage huge teams and help them manage a huge workflow of emails.

Quidget™

Live chat tool which may be incorporated directly onto the web page that delivers faster performance and helps our team interact with the customers.

Qouston

Though it blends into other interfaces and is almost imperceptible, it still is a powerful and sophisticated instrument that supercharges every interaction with the power of AI.

Clients Reviews

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Oliver Breidenbach from Boinx Software Ltd. — **Oliver Breidenbach** CEO and founder,
Boinx Software Ltd.,
boinx.com,
Germany.

Todd Penny from GoCodes — **Todd Penny** Founder,
GoCodes,
gocodes.com,
US.

Monica Perez from Sign Easy — **Monica Perez** Head of CS,
Sign Easy,
signeasy.com,
US.

Kevin La Rue from Skylum, Inc. — **Kevin La Rue** Vice President,
Skylum, Inc.,
Skylum.com,
US.

Josh Brown from Softorino Inc. — **Josh Brown** CMO,
Softorino Inc.,
softorino.com,
US.

Chris Devor from Macroplant, Inc. — **Chris Devor** CEO and founder,
Macroplant, Inc.,
macroplant.com,
US.

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August 26, 2021 by SupportYourApp

24/7 Call Center Service: Support Your Business with a Reliable Vendor

Table of Contents

Does my business need a 24-hour call center?

58% of customers claim the quality of customer service plays a role in their choice of brand. 68% of customers say they would pay more to deal with brands with a higher quality of service and support. Underestimating their importance could lead to a high churn level.

A 24/7 call center can help any company, from a small business to a big enterprise, provide answers and information to their customer base non-stop. Customers get the possibility to call 24 hours a day and the call handling process becomes smooth and uninterruptible.

Reasons to set up 24-hour call center services

Besides setting up appointments and resolving customers’ issues around the clock, there are several other reasons a business should look into 24-hour call center services.

Make customer service your priority

The need to set up a call center might create an inconvenience for a business. The team needs to be prepared to work night shifts, the office must be stacked up with coffee, snacks, and other conveniences that will improve the processing of customer inquiries for 24 hours. Calls can last for a long time, which can exhaust the support representatives and decrease the quality of the services.

Now, 45.9% of businesses say their number one priority is the quality of customer service. A 24/7 call center can help any business grow and ensure a customer-centric approach by giving their customers the answers they need precisely when they need them.

Increase the quality of support services

Support teams are often overwhelmed with customers’ inquiries and questions, which plays a major role in decreasing the quality of their services. A 24/7 call center team will make sure a support team does not get so many requests that handling them becomes an ordeal.

Reach a wider customer base

Especially for those, working in e-commerce, reaching out to new markets and new customers is pivotal for development and success. 24/7 call center services will help any business expand its reach and successfully communicate with customers no matter where they are.

How to select a perfect 24/7 call center provider?

The market is filled with different offers. What to look for when searching for the perfect support provider?

Flexibility

The majority of call centers work according to certain templates — fixed conditions and paying packages. No personalized approach, scripts and set communication rules for every customer. This doesn’t allow businesses to provide the best possible service and can even stall their development.

SupportYourApp’s main priority is our clients’ comfort and growth. We have created a call center system fully flexible and mendable to our clients’ needs. With us delivering services of the highest quality, tailored to their exact needs, they have the room to develop in the direction they see fit. Our team just follows them, making sure they have the support they require.

Adaptability

Scaling, changing schedules, reforming the team, and changing the management style — not all 24/7 call centers fulfil this into life in the shortest time without losing focus. Some call centers experience difficulties stepping away from scripted answers or integrating new technologies into their workflow.

The SupportYourApp team has always been ahead of the industry trends. Adaptability is one of our core features and has been since the day of the establishment. We are always ready to try or even implement new technologies into our call center services. We know what to do when a team needs to be scaled rapidly and how not to lose focus. Our teams and managers are in the state of constant professional and personal development. This diversifies our skills and makes us better every day.

Security

Some businesses hesitate to outsource their 24/7 call center teams because they do not know that an outsourced solution can be as secure as an in-house one.

SupportYourApp is not only fully HIPAA- and GDPR-compliant. We are also ISO and PCI DSS Level 1 Service Provider certified. We have everything to provide support and call center services as secure as possible. By outsourcing to us, you not only get the most secure call center solution, but also protect your own structure from breaches and leaks.

Reliability

We are trusted by more than 120 clients from 25 countries. We speak 34 languages and can seamlessly integrate into any business structure and team.

24/7 call center benefits

24 hours service might seem like a big burden to set up. But perks outweigh possible inconveniences and help support representatives provide better services.
No missed calls and opportunities
90% of customers report discomfort tied to calling businesses. Most of it is connected with difficulties of reaching call centers agents:
- Some calls go straight to voicemail.
- Some calls are answered by pre-recorded robotic messages.
- Some calls go unanswered and unreturned.
A call center can easily rid a business from these issues by a call center team being available around the clock. No calls are missed, no questions are unanswered, and no customers churn.

Missed customer calls are missed opportunities. Be sure to catch every single one of them.
Higher customer satisfaction

54% of consumers make purchasing decisions based on the quality of customer service. Most expect a business to answer their calls within 15 seconds, which prompts businesses to hire a 24-hour call center team more often.

The possibility not only to call 24/7, but get necessary answers within an expected period of time, will ensure a high and increasing customer satisfaction level.
It is more cost-effective
Setting up a call center takes resources. A business needs to:
- Provide soft- and hardware for the call center team.
- Hire, train and onboard the newcomers.
- Ensure timely vacation, sick leaves, and salary payouts.
- Provide top-notch working conditions.
At the same time, 49% of buyers make impulsive purchases after getting a good personalized call center experience. The cost of setting up a 24/7 contact center team can be fully covered by the profits brought in with the help of elevated customer experience.
24/7 contact center team that fits any business perfectly

There are certain businesses that require a call center to be 24 hours on call: e-commerce, doctors’ offices and veterinarians, insurance offices, and emergency home maintenance offices. A call center team can be adjusted perfectly to your business needs. It will provide the entire customer base with the possibility to talk to a live call center agent around the clock — an option preferred by 98% of the customers.

Making a team fully adjustable and adaptable to the business needs will make sure every customer gets the best 24/7 call center services.
Be 24 hours on call

71% of customers believe quick responses from the support team improve their customer experience drastically. Being on call 24/7 gives call center teams the opportunity to answer quickly and increase the quality of answers every time. As a result, no customer churns because of the high quality of service provided by a business.

FAQ

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Ask Us A Question

What is a 24/7 call center?: A 24/7 call center takes calls around the clock. This ensures a smooth support flow for both the support team and the customers.

How much can a 24/7 call center team cost?: 24/7 call center pricing varies depending on the size of the team, time coverage and the variety of services and communication channels a business needs. If you want to find out more about SupportYourApp pricing, get your quote right now!

How to start a 24-hour call center?: To set up a call center, a business needs to spend a lot of resources on expanding the team, setting up soft- and hardware, ensuring a pleasant office environment, and choosing an appropriate management style.

How to get vendors for a 24/7 call center?: To hire a perfect call center provider, one needs to look for a perfect level of flexibility, adaptability, security and reliability.