How Multilingual Customer Support Outsourcing Helped Cardo Systems Hit Every KPI

Challenges

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  A long-term, service-focused team

  Cardo wanted a support team that would stay for years, care about the work, and keep quality steady as it grew.

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  Faster issue resolution and higher CSAT

  Response times and customer satisfaction both needed to improve alongside the team's growth.

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  Fast scaling for European expansion

  Major direct-service launches across Europe in 2025 meant growing the team quickly, without cutting corners.

Solution

24/7 Multilingual Customer Support Outsourcing for Cardo Systems

SupportYourApp built a multilingual team to cover both the US and European markets, then focused on keeping that team efficient as it scaled. Here's what that looked like in practice.

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  Building a multilingual support team

  Agents covering both the US and Europe by email and chat, live within weeks of kickoff.

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  Restructuring for balanced workload

  Rebuilt the team structure so customer interactions were distributed evenly across agents.

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  Tracking individual agent performance

  Ongoing performance tracking helped catch and resolve quality issues early.

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  Closing workflow gaps through feedback

  Regular feedback loops kept service quality high as the team grew.

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  Doubling the team for European expansion

  Grew the team fast in 2025 to support new direct-service launches, without lowering quality standards.