Startup
Special Offer
For startups in their first year that can’t afford to get support wrong. SupportResponse comes included for your first 3 months to answer repeat questions, and a monthly hour with our specialists makes your support run better.
See How It Works
Trusted by 300+ companies across 30+ countries
Early-Stage Support Runs on Tight Budgets and Guesswork
Startups often don't plan their first support setup. A co-founder answers emails at midnight, and repeat questions pile up in a helpdesk nobody configured. Once growth comes, there's no budget for a support team. Our offer fixes all three gaps.
Repeat Tickets
Password resets and subscription questions eat the hours your team needs for product work.
Our fix: AI augmentation. Automate repeat questions and test AI support before you commit to a plan.
Missing Know-How
Helpdesk, AI, and routing get set up by guesswork.
Our fix: PowerHour. Monthly expert time to fix what slows support down and plan how it grows.
Tight Budget
Each new salary has to pay off before the next funding round.
Our fix: scale-up savings. A lower entry cost when you hire beyond customer support.
Three Perks to Get
Support Off the Ground
Everything you need to get support running like clockwork.
AI Augmentation
SupportResponse on us for 3 months. Up to 1,000 AI-assisted requests for one human agent.
PowerHour
One hour a month with a specialist of your choice, for 6 months.
Scale-Up Discount
20% off your first two back-office roles for 3 months.
AI Augmentation: Instant Support From Day One
SupportResponse answers repeat questions 24/7 in 120 languages on live chat, email, and messengers. It's built to resolve up to 80% of routine tickets and passes complex cases to your agent. All it needs is a knowledge base to learn from. And you get the first 3 months of AI, on us which gives you time to see the results.
Limit: Up to 1,000 AI-tickets per agent.
See How It Works
PowerHour: Monthly Expert Hours Included
Each month for 6 months, you get one hour with a specialist from our team. Pick by problem: a solution architect for team structure, an AI integration expert for SupportResponse optimization, or a CRM workflow specialist for routing configuration. Come with a question and leave with a plan for it.
See How It Works
Scaling Boost: 20% Off Your First Back-Office Hires
Once work outside the support queue piles up, SupportYourApp can staff other roles for you like data entry, content moderation, and billing services. Your first two back-office hires cost 20% less for their first 3 months. You add people where it's needed without paying full rate while you test the fit.
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How PayBump Took Support
off the Founder's Desk
50%
Faster resolutions across the board
PayBump's co-founder was answering support requests himself. One dedicated SupportYourApp agent took over email in Zendesk and chats in Discord, then set up ClickUp workflows as new services launched.
From Signup to Live in 7 Days
A clear path from your goals to live support.
Day 1
Day 3
Training & Integration
We assign agents and conduct training. If applicable, we connect the AI solution and integrate systems
Day 7
Launch
You go live and watch your CSAT climb
Why SupportYourApp?
Get a glimpse of why we're different. Here’s a sneak peek.
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Expertise
16 years of experience in customer support.
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24/7 Integration Support
We provide continuous services 24/7/365, including holidays.
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Proven Results
Our clients experience 68% increase in resolved tickets.
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Customization
Our solutions are tailored to ensure maximum impact.
Awards Recognized for Excellence
Get a Quote
Within 24 Hours
Share your support needs, and we’ll get back with a custom plan and a cost estimate.
Ultimate Security
Our clients' security is our priority. That is why we are complying with all essential security standards.
Level 1 Service Provider
The highest level of security that ensures 100% data safety and allows gathering and processing financial and credit card information.
CCPA
Compliance
Key certification reflecting our dedication to privacy, ensuring top-tier data protection and transparency for our clients.
GDPR
Full compliance with the EU General Data Protection Regulation act — a legal framework that sets scopes for the collecting and processing of personal data of the EU citizens by the companies operating inside the EU.
ISO 27001:2022
Process certification that ensures clients’ data protection and management in accordance with global standards.
Startup Offer
Questions Answered
The fine print on all three perks: timelines, features, and next steps.
Talk to an Expert-
What happens after three months of SupportResponse on us?
You choose. By month three, you'll have your own numbers: how many tickets SupportResponse closed, how many went to your agent, and how reply times changed. Keep it on a paid plan or switch it off. For pricing after the free period, contact us and we'll explore your needs, request volume, and prepare your quote.
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Is there a cap on free AI-assisted tickets?
The free period covers up to 1,000 AI-assisted tickets for one agent per month across all 3 months. For most early-stage queues, that's plenty for the repeat requests, like login help, plan questions, and how-to steps. Go past the limit and we'll look at your volume with you and quote what scaling would cost.
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Who can I book for my PowerHour?
Your call. Pick the specialist who fits the problem you're stuck on. Solution architects look at how your support operation is built. AI integration experts plan where SupportResponse fits. CRM workflow specialists sort out routing, tags, and macros. You get 1 hour each month for 6 months.
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Which roles count for the 20% back-office discount?
Back-office roles qualify. That means roles outside customer support that SupportYourApp staffs, such as data entry, content moderation, billing & invoices, and others. The discount covers your first two hires in those roles during their first 3 months. After month 3, standard rates apply. Tell us which roles you need in the form, and we'll include them in your estimate.
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Have you worked with startups at our stage?
Yes, at every stage, from pre-launch teams to companies scaling into new markets. PayBump started with one dedicated agent on email and chat. As new services launched, that agent grew into a Customer Success & Delivery Lead role, and PayBump went on to request an SMM specialist and a YouTube editor from us. The full story is in our startup support case study.
For instance
is working with us