How it Works
Ultimate Security
Why outsource telemarketing to SupportYourApp?
Telemarketing outsourcing is only gaining its popularity but it has already been recognized as one of the best business practices of the modern times. And if you are still looking for one of the telemarketing companies for hire, then we can tell you all about the benefits that outsourced telemarketing has as opposed to an in-house solution.
SupportYourApp has a very extensive expertise in providing outsource telemarketing services to the companies around the world, and we can surely say that our teams have played a very pivotal part in businesses developing around the world. Our telemarketing teams are more than happy to help your business as well by using or even developing the scripts for in- and outbound calls.
What really sets us apart from other cell centers and telemarketing agencies is that we see ourselves as an extension of your team and not a separate company. We seamlessly integrate into your systems and become the best addition to your operations.
Outsource telemarketing with SupportYourApp to be ahead of the trend and to see real results. We guarantee that outsource telemarketing is exactly what you and your business need right now.
Telemarketing services SupportYourApp provides
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Inbound telemarketing
Quite often B2B and B2C customers need to contact a telemarketing center in order to get a service or information about the service. That is where our inbound outsource telemarketing teams come in. When the customer calls SupportYourApp to inquire about the services, we analyze the inquiry and provide your customers with the entire scope of the information they need. This makes sure that the customers have no questions left and that they feel comfortable with your services and communication with our telemarketing team in the future.
In the long run this provides for a loyal customer base and makes every user eligible for retention and upselling.
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Outbound telemarketing
Outsource telemarketing services also include outbound calls. This, in its turn, can include several things:
- qualifying of the leads;
- building database lists;
- evaluating the validity of existing databases;
- suggest effective marketing strategies.
All the above mentioned outsource telemarketing services are conducted with the latest and most efficient technologies to ensure that your business grows and that your customer base is outreached to properly and in a timely manner.
Telemarketing outsourcing and different industries
Surely, over 10 years of expertise in being one of the top telesales outsourcing companies we have gained experience with outsource telemarketing services for different industries. We have worked with clients from the following industries:
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Technology
Too often tech companies have excellent professionals who are passionate about their business and their agenda. But they might lack in telemarketing as it is simply another field of expertise. That is why tech companies often turn for help to the companies that provide outsource telemarketing services. And SupportYourApp is glad to provide whatever your business needs in the shortest time and with the surest results.
We provide experienced and scalable telemarketing services such as:
- Lead evaluation;
- Outreach to the potential customers;
- Closing sales;
- Secure appointments and calls;
- Arrange demos;
- Provide customers with tech support they need.
We also implement various techniques to help you reach our target market which means that your services and products will always find their audience.
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Financial segment
Telesales outsourcing companies quite often work with the businesses in the financial segment. And what is the most important requirement for outsource telemarketing solution? We would say safety regulations and confidence in security systems and certificates provided by the telemarketing vendor.
SupportYourApp has a Level 1 Service Provider PCI DSS certificate that allows us to store, process and transmit more than 300,000 credit card transactions per year and can work with extremely large volumes of very sensitive information.
Acquiring this certification obligates us to go through the verification process each year — a process that assures that we hold on to the highest security standards constantly. As a result our outsource telemarketing services are completely secure for you and your customers.
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B2B and B2C segment
B2B and B2C segments are extremely demanding. Businesses all over the world are evolving together with the requirements of their customers. This means that while providing outsource telemarketing services such as lead generation, handling incoming calls, dealing with sales orders, setting up meetings and appointments, we evolve as well. Directly dealing with the customers allows us to have a full and up-to-date understanding of the customers which helps us make the most useful offers and provide the best and most relevant services.
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Telecom
Up- and cross-selling, analyzing the customers’ wants and needs, developing the best outsource telemarketing outreach strategies for customers of different demographics, developing marketing strategies and scripts for communication (upon client’s request) — these are just a few of outsource services that telecom companies prefer to outsource to SupportYourApp. In our turn, we do everything to make sure that our clients get what they need in the shortest possible time.
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Internet marketing
Email and chat communication, outbound calls and lead evaluation — these steps are pivotal for running a successful internet marketing operation. And those are the exact tasks that internet marketing companies outsource to us. Get your quote right now if you want our outsource telemarketing team to take care of them for you.
Our expertise
Telemarketing and statistics: how we implement the best telemarketing techniques to improve KPIs.
Telemarketing is one of the most important stages when it comes to reaching out to your customers and elevating the number of your sales and, as a result, helping your business scale. We at SupportYourApp know that for sure as we have been providing outsourced telemarketing services. That is why we are paying so much attention to the quality of the services we provide and to the KPIs that help us track this quality.
When it comes to outsource telemarketing we have shifted our main focus to:
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The tone
The tone of the communication accounts for about 86% of our communication. That is why we pay so much attention to it, especially when it comes to outsource telemarketing. We teach the consultants to always remain polite and calm no matter the difficulty of the issues and the irritation of the client.
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The vocabulary
Only 14% of our communication is accounted for by words. Over 10 years of expertise we have developed a list of words that help establish a connection with the customer and make them feel heard and understood. With 39% of the customers saying that the communication with the support team has got better over the last several years, it is clear that the trend of developing a special communication vocabulary when it comes to outsource telemarketing is only growing.
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The feedback
It is amazing, but about 17% of the customers are saying that they never have the chance of leaving their feedback. With that in mind, 70% of the customers leave the feedback when they are asked about it and only 51% of customers believe that their feedback will influence the quality of service.
We at SupportYourApp gather customer feedback and share it with our clients on a regular basis. This way we make sure that our services are up to standards and that our outsource telemarketing teams always provide the best services possible.
We check that by implementing an extremely high customer satisfaction level KPI — no less than 95%. Keeping it on the same high level is one of our strong sides.
