Sales Call Center

A solution for those who need help with handling sales requests.

Support outsourcing
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Features

  • Greeting the callers with a special script
  • Developing custom answering scripts
  • Ensuring the fastest pickup time
  • Recording all phone calls for an easy review process
  • Providing Tier 1-Tier 3 support
  • Developing and updating FAQs and knowledge base
  • Conducting customer satisfaction surveys
  • Providing detailed QA reports regularly

140+ companies worldwide have already chosen SupportYourApp

Find Out Why
Customer Support Outsourcing for SignEasy
Customer Support Outsourcing for Niel Patel
Customer Support Outsourcing for Lifx
Customer Support Outsourcing for Here
Customer Support Outsourcing for Calm
Customer Support Outsourcing for SignEasy
Customer Support Outsourcing for Niel Patel
Customer Support Outsourcing for Lifx
Customer Support Outsourcing for Here
Customer Support Outsourcing for Calm
Customer Support Outsourcing for SignEasy
Customer Support Outsourcing for Niel Patel
Customer Support Outsourcing for Lifx
Customer Support Outsourcing for Here
Customer Support Outsourcing for Calm
Customer Support Outsourcing for MasterCard
Customer Support Outsourcing for Kofax
Customer Support Outsourcing for MacPaw
Customer Support Outsourcing for G2A
Customer Support Outsourcing for MasterCard
Customer Support Outsourcing for Kofax
Customer Support Outsourcing for MacPaw
Customer Support Outsourcing for G2A
Customer Support Outsourcing for MasterCard
Customer Support Outsourcing for Kofax
Customer Support Outsourcing for MacPaw
Customer Support Outsourcing for G2A

Why Choose SupportYourApp

Price may vary. Describe your needs, and we will calculate the pricing just for you.

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How much it costs? How it Works

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 1st month of integration is free! 

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  • in 24 hours We will contact you and help you personalize your ideal plan
  • in 1 week Sign up for our service and confirm all the details
  • in 10 days Integration: FAQ, template development, system integration, etc.
  • in 1 month LAUNCH: 1st month prepayment and we go LIVE
  • after 2 months 1st month revision, prepayment for 2nd month. Your customers are happy and so are you!

From any Channel...

Your customers will be heard through any channel you choose...

  • Email
  • in-app
  • Chat
  • VoiP
  • Facebook
  • WhatsApp
  • Viber
  • iMessage
  • ...any channel

...to any Integration

...and we can integrate with all major CRM systems or add a new integration just for you.

  • Gsuite
  • Zendesk
  • Help Scout
  • Fast Spring
  • Live Agent
  • Intercom
  • Freshdesk
  • Kayako
  • Uservoice

Secure otusourcing services Ultimate Security

The level of attention to security is completely unheard of for the support industry. For example, we have obtained PCI DSS Level 1 Service Provider certification for our facilities. It ensures data safety for you and your customers.

Services Catalog

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Custom Software

For the past 10 years we have built our own tools for handling customer support flow. And we are sharing it with you:

QCRM - qustomer support ticket management system

QCRM™

Ticket management system that helps us manage huge teams and help them manage a huge workflow of emails.

Quidget – online chat widget for web

Quidget™

Live chat tool which may be incorporated directly onto the web page that delivers faster performance and helps our team interact with the customers.

Quidget – online chat widget for web

Qouston

Though it blends into other interfaces and is almost imperceptible, it still is a powerful and sophisticated instrument that supercharges every interaction with the power of AI.

QCRM – customer management system

Clients Reviews

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"SupportYourApp's work has resulted in a dramatic increase in great feedback from our customers. We hear all the time from customers on Shopper Approved, telling us they've never seen a company with such a fast response time.".
Josh Brown from Softorino Inc.

Josh Brown CMO,
Softorino Inc.,
softorino.com,
US.

Softorino Inc. logo
"With all the agents working on the team, we were able to drastically improve all of our key performance indicators. Our average first response time was dropped under 1.5 hours, our average resolution time dropped under 12 hours, and our customer satisfaction scores were higher than ever.".
Monica Perez from Sign Easy

Monica Perez Head of CS,
Sign Easy,
signeasy.com,
US.

Sign Easy logo
"The highlight of SupportYourApp's CRM is the ability to review all the phone calls that come through, handy filter or quickly show open issues, or issues needing developer attention. At this point, it seems the most appropriate for our e-mail and phone support outsourcing.".
Chris Devor from Macroplant, Inc.

Chris Devor CEO and founder,
Macroplant, Inc.,
macroplant.com,
US.

Macroplant, Inc. logo
"SupportYourApp was a godsend to us. The ability to have people respond to our customers no matter where they are in the world on 24/7 basis is really astonishing. I was working in other companies where the support level did not come even close.".
Kevin La Rue from Skylum, Inc.

Kevin La Rue Vice President,
Skylum, Inc.,
Skylum.com,
US.

Skylum, Inc. logo
"We wanted to improve our standard of customer support. We had one full time person working in Germany. He did a great job, but he was off at night, on weekends... We also were not able to answer the phone. The outsourcing services of SupportYourApp did improve on that.".
Oliver Breidenbach from Boinx Software Ltd.

Oliver Breidenbach CEO and founder,
Boinx Software Ltd.,
boinx.com,
Germany.

Boinx Software Ltd. logo
"Within 3 months, over 80% of sales and support requests were able to be addressed directly by SupportYourApp. By creating the tools and processes we are now able to add additional resources when the need arises. They are truly committed to supporting the customer at all levels.".
Todd Penny from GoCodes

Todd Penny Founder,
GoCodes,
gocodes.com,
US.

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What is a sales call center?

A sales call center is a type of call center a customer can call to make an order, provide payment details and have their orders and inquiries processed. Providing in- or outbound call center sales services is a sure way to elevate the quality of your customer experience and cultivate loyalty.

Contact center sales is a perfect tool for your customers to purchase your wares or services and receive the best platform for communication with your team. Outsourcing your call center sales representatives can also lead to your business obtaining trained professionals as well as gaining new adaptive selling techniques.

Types of call center sales services

There are three types of call centers: 

Outbound sales call center

Outbound sales call center consultants make the calls to those who have filled out a ‘Call Me Back’ form on your website or left their contact information via the chat window. The customers of such call centers can have different questions concerning the purchasing process, payments, orders and so on. There are several call center sales tips that can help those working in outbound call centers: 

  • Call back as soon as possible;
  • Have all the information necessary for the sale at hand;
  • Implement an omnichannel approach to your call center customers;
  • Conduct constant call center sales training to increase your numbers.

These practices will help any business increase their sales and improve their call center services.

Inbound call center

Inbound sales call center receives calls from the customers and make sure they get the best answers and the most relevant information on their purchases and orders. Call center operators can also help customers make the purchase if they call with this intention. Making a call center sale is not an easy task even if your customers are calling themselves. That is why often companies seek business processes outsourcing as a way to lighten the load and make the sales process easier. 

What are inbound phone sales tips?

  • Pick up the calls as fast as possible — ideally within the first 5 seconds of the call;
  • Make sure you have enough consultants to efficiently cover all the lines;
  • Outsource when the strain in your team becomes too much to handle;
  • Develop and implement the best customer communication techniques.

Just like that you will be able to provide the best inbound sales call center services which will surely influence the state of your business overall. 

Virtual call center

Virtual call center sales services are a perfect solution for those operating around the world. If you want several time zones, languages and branches of your businesses to be covered, then virtual call center services are for you. When running or outsourcing to a virtual sales call center, be sure to implement the same call center sales techniques to all of them. This will ensure no matter which office your customers reach, they always get the best of your contact center sales team. 

Every business can decide which type of call center sales team will be the best addition into its structure and what needs it can satisfy.

What call center sales techniques are the most efficient? 

How to sell over the phone — one can write books on the topic! There are so many answers to this question. But the truth is every business needs different approaches. It is important to establish: 

  • Your tone of voice — the way your business communicates with the customers and the kind of language your team uses when resolving the customers’ issues. They might be the only thing that forms your customers’ view of your business. And the more time your call center representatives spend forming your call center language, the better your communication with the customers will be. As a result, your sales call center will be more efficient and more successful.
  • Your business needs — assess your business needs and come up with a business plan. Of course, having run a sales call center you have already done that. But try coming up with a more customer- and sales-oriented plan. This way you will have the opportunity to look at your business and its bottlenecks with a fresh set of eyes. The result will be a perfect call center plan, clear goals and correct approaches to their fulfillment. 
  • Your customers’ needs — what do your customers need? How can your call center help them get what they need? Did you think about the customer journey when you were setting up the call center? These questions are just the tip of the customer satisfaction iceberg. Finding the answers to them will ensure your customers get the best service from your sales call center team.

Following these points will set your call center on the right track and will ensure your services are up-to-standard. Your team will also feel comfortable, supported and equipped enough to conduct sales fast and with the best results possible.

How does SupportYourApp conduct call center sales training?

SupportYourApp has been providing outsourcing services for businesses in need of sales call center service but do not have the resources or the time to set it up for more than a decade. We have come a long way, and we have learned a lot along it. For example, how to perfectly train our call center consultants, so they provide your customers with the best sales experience. 

We get deep knowledge of the product

Our team gets very deep into your product or service to make sure we know how and what to sell. This not only helps us understand your product, but your customers as well. The more we know about what we are selling, the better your customers’ journey will be. This, in its turn, means they are more likely to buy something from you — 86% of customers are prepared to pay more if in addition to your service you provide the best customer service. 

Sales call center might very well be the first thing your customers base their impression on when they contact your business. We make sure it is a good one. 

We focus on building relationships with your customers

We want your customers to return for more. And we strive to build a personal relationship with them. We provide them with an omnichannel approach and communication for their experience to be seamless and perfect. 

We understand how important a returning customer is to any business. That is why we pay so much attention to it when working with your sales. 

We offer and accept expertise

How did we manage to form such a professional sales call center team? We have been gathering expertise in call center processes since the day we started working. And we will gladly share it with you. We are also open to opinions from your side. After all, our sales call center service is aimed at increasing your sales and perfecting your customer experience. 

Our contact center sales team works 24/7

We want to accommodate business from anywhere. And in order to do that, not only do we speak 31 languages, we also work around the clock. This way we can reach out to and be reachable for customers from any time zone. This way you never miss a sales call and opportunity and your customers always get the help they need. 

We adapt to your communication style

Setting up your own communication style is necessary, but tough. It can take years before a perfect call center language and approach are set up. This for sure can create difficulties and roadblocks on the way of sales and call center operations. We have learned to adapt to your communication style which means your customers will not even notice your shift towards outsourcing. Our call center team will make sure your customers get 100% service quality.

What businesses need to hire call center sales representatives?

  • Of course, the need to hire a sales call center team is entirely dependent on business goals posed in front of a business. But there are businesses requiring in- and outbound call centers more than others.

  • E-commerce

    E-commerce businesses need a sales call center team more than any other business. Their customer might call about anything — the desire to purchase something, a question about their payment, checking the status of their order and so on. Inbound sales call center is a must for e-commerce, so setting it up is one of the primary tasks for them.

  • Insurance

    In the world where pandemics start unexpectedly and swallow the media space entirely, insurance really must be equipped with a sales call center team. In 2020 web searches for ‘life insurance’ surged by 50% and the largest life insurance offices reported their sales surge by at least 15%. That is why a sales call center would be so useful for them — it will do both: help them further increase the level of sales and elevate the customer satisfaction level.

  • Gyms

    Even though messengers took over as a way of spreading the information about discount and ‘best offers’, telephone is still a primary way to make a sale. And gyms are the perfect illustration of this statement. A call center is a great way to help people start to live healthier and fuller lives.

  • Real estate agencies

    Let’s face it — before going to look at a house, one calls the real estate agency directly. That is a primary mean to connect with a realtor nowadays. Sales call center is a perfect way to reach the potential buyers and let them know their dream house is just a phone call away. All you have to do is set the sales team up.

FAQ

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Ask Us A Question
What does a sales call center team do?
A sales call center team takes calls from or makes the calls to your customers to ensure they have all their order and purchase information.
How much does a sales call center team cost?
The cost of a team depends on your hours of operation as well as the languages you require. You can find out more about SupportYourApp pricing here.
What is BPO in a sales call center?
A BPO sales call center is an outsourced sales team that handles in- and outbound sales calls from your customers.
Why should I hire a sales call center?
A call center team will handle the entire sales-related communication with your customers which will give you the possibility to focus on your business processes.
What types of sales call center are there?
There are inbound, outbound and virtual call centers.

Knowledge Base

For the past 10 years we have been through many-many challenges, victories, problems and failures. Here are our stories:

Why Does Customer Success Matter?

Why Does Customer Success Matter?

By Veronica Filipkova

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E-Learning Support

E-Learning Support

By Anna Shevtsova

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