Outsourcing Outbound Support

Telesales, customer research, customer satisfaction surveys, lead qualification, customer retention — anything your business needs to scale and develop.

Support outsourcing
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Contact us at hi@supportyourapp.com

Solutions

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Features

  • Developing a customer support strategy
  • Supporting customers during business hours and after hours
  • Tracking regular KPI statistics
  • Implementing up-to-date hard- and software
  • Developing and updating FAQs and knowledge base
  • Offering flexible service packages

140+ companies worldwide have already chosen SupportYourApp

Find Out Why
Customer Support Outsourcing for SignEasy
Customer Support Outsourcing for Niel Patel
Customer Support Outsourcing for Lifx
Customer Support Outsourcing for Here
Customer Support Outsourcing for Calm
Customer Support Outsourcing for SignEasy
Customer Support Outsourcing for Niel Patel
Customer Support Outsourcing for Lifx
Customer Support Outsourcing for Here
Customer Support Outsourcing for Calm
Customer Support Outsourcing for SignEasy
Customer Support Outsourcing for Niel Patel
Customer Support Outsourcing for Lifx
Customer Support Outsourcing for Here
Customer Support Outsourcing for Calm
Customer Support Outsourcing for MasterCard
Customer Support Outsourcing for Kofax
Customer Support Outsourcing for MacPaw
Customer Support Outsourcing for G2A
Customer Support Outsourcing for MasterCard
Customer Support Outsourcing for Kofax
Customer Support Outsourcing for MacPaw
Customer Support Outsourcing for G2A
Customer Support Outsourcing for MasterCard
Customer Support Outsourcing for Kofax
Customer Support Outsourcing for MacPaw
Customer Support Outsourcing for G2A

Why Choose SupportYourApp

Price may vary. Describe your needs, and we will calculate the pricing just for you.

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How much it costs? How it Works

Check integration roadmap and start scaling faster.
 1st month of integration is free! 

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  • Now
    You are here
    Choose a package to start with
  • in 24 hours We will contact you and help you personalize your ideal plan
  • in 1 week Sign up for our service and confirm all the details
  • in 10 days Integration: FAQ, template development, system integration, etc.
  • in 1 month LAUNCH: 1st month prepayment and we go LIVE
  • after 2 months 1st month revision, prepayment for 2nd month. Your customers are happy and so are you!

From any Channel...

Your customers will be heard through any channel you choose...

  • Email
  • in-app
  • Chat
  • VoiP
  • Facebook
  • WhatsApp
  • Viber
  • iMessage
  • ...any channel

...to any Integration

...and we can integrate with all major CRM systems or add a new integration just for you.

  • Gsuite
  • Zendesk
  • Help Scout
  • Fast Spring
  • Live Agent
  • Intercom
  • Freshdesk
  • Kayako
  • Uservoice

Secure otusourcing services Ultimate Security

The level of attention to security is completely unheard of for the support industry. For example, we have obtained PCI DSS Level 1 Service Provider certification for our facilities. It ensures data safety for you and your customers.

Services Catalog

Pick up the best service for your needs:

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Custom Software

For the past 10 years we have built our own tools for handling customer support flow. And we are sharing it with you:

QCRM - qustomer support ticket management system

QCRM™

Ticket management system that helps us manage huge teams and help them manage a huge workflow of emails.

Quidget – online chat widget for web

Quidget™

Live chat tool which may be incorporated directly onto the web page that delivers faster performance and helps our team interact with the customers.

Quidget – online chat widget for web

Qouston

Though it blends into other interfaces and is almost imperceptible, it still is a powerful and sophisticated instrument that supercharges every interaction with the power of AI.

QCRM – customer management system

Clients Reviews

What will the cost of service be for you? Request a call, and we will get back to you within minutes.

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"With all the agents working on the team, we were able to drastically improve all of our key performance indicators. Our average first response time was dropped under 1.5 hours, our average resolution time dropped under 12 hours, and our customer satisfaction scores were higher than ever.".
Monica Perez from Sign Easy

Monica Perez Head of CS,
Sign Easy,
signeasy.com,
US.

Sign Easy logo
"SupportYourApp was a godsend to us. The ability to have people respond to our customers no matter where they are in the world on 24/7 basis is really astonishing. I was working in other companies where the support level did not come even close.".
Kevin La Rue from Skylum, Inc.

Kevin La Rue Vice President,
Skylum, Inc.,
Skylum.com,
US.

Skylum, Inc. logo
"Within 3 months, over 80% of sales and support requests were able to be addressed directly by SupportYourApp. By creating the tools and processes we are now able to add additional resources when the need arises. They are truly committed to supporting the customer at all levels.".
Todd Penny from GoCodes

Todd Penny Founder,
GoCodes,
gocodes.com,
US.

GoCodes logo
"The highlight of SupportYourApp's CRM is the ability to review all the phone calls that come through, handy filter or quickly show open issues, or issues needing developer attention. At this point, it seems the most appropriate for our e-mail and phone support outsourcing.".
Chris Devor from Macroplant, Inc.

Chris Devor CEO and founder,
Macroplant, Inc.,
macroplant.com,
US.

Macroplant, Inc. logo
"SupportYourApp's work has resulted in a dramatic increase in great feedback from our customers. We hear all the time from customers on Shopper Approved, telling us they've never seen a company with such a fast response time.".
Josh Brown from Softorino Inc.

Josh Brown CMO,
Softorino Inc.,
softorino.com,
US.

Softorino Inc. logo
"We wanted to improve our standard of customer support. We had one full time person working in Germany. He did a great job, but he was off at night, on weekends... We also were not able to answer the phone. The outsourcing services of SupportYourApp did improve on that.".
Oliver Breidenbach from Boinx Software Ltd.

Oliver Breidenbach CEO and founder,
Boinx Software Ltd.,
boinx.com,
Germany.

Boinx Software Ltd. logo
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by SupportYourApp

Outbound Outsourcing: Customer Support Services for Your Business

Table of Contents

What are the benefits of outbound support?

Outbound support is one of the most effective methods of enhancing customer relationships and is a great way to acquire new customers. In the competitive world of software development advertisements can no longer cut it. Methods like lead generation and conversion make it easier than ever to convert potential leads into customers. An outbound support team is crucial to ensure your business is always remembered in a positive light.

How do we handle outbound support?

A dedicated team will handle all of your outbound support, thereby boosting your sales and customer retention. Outbound support by SupportYourApp can improve your sales numbers by spreading the word about your product! Through outbound calls and emails we generate leads and increase customer loyalty via the following methods: telesales, customer satisfaction surveys, and lead qualification.

Telesales Services

In order to provide you with the best telesales solutions we learn all necessary details about your business or product and then compose a personalized script that is used to contact potential leads and convert them into real customers. We also develop up-selling campaigns that keep customers up–to–date on any new releases.

Customer Satisfaction Surveys

Through customer surveys we gather feedback concerning your company and product. This in turn gives you a good understanding of how well your product or service is received by your customers. Using the feedback we provide you can make sure that your products are always on par with customer expectations.

Lead Qualification

Depending on your sales priorities we can remodel your lead generation funnel for maximum conversions. By providing only qualified leads we help you get the most value out of each potential customer. Help your company with outsourced outbound support. To get started — fill out your quote request now.

FAQ

To get the fastest answer for any question simply contact us and ask anything.

Ask Us A Question
What is customer support?
Customer support is a range of services aimed at providing the customers with assistance and answers when it comes to purchasing and using the product.
How to outsource customer service?
To outsource your customer support service, contact us at hi@supportyourapp.com, and we will answer all the questions and provide you the help you need.
Why do companies outsource customer service?
Outsourcing customer service is a great way to gather a team that is going to ensure a great user experience and will provide top-notch care without you having to set the team up and teach them the product. SupportYourApp will do that for you.
How much does it cost to outsource customer service?
It all depends on the size of the team, the number of languages, your hours of operation and whether you prefer a dedicated or shared team of consultants. Click for more details about pricing.
What are the outsourcing customer service benefits?
Outsourcing help and business support helps you leave the room for developing your brand and reach new heights without having to worry about hiring and teaching support consultants. Plus, outsourced customer service cost is much lower than building an in-house team from scratch.

Knowledge Base

For the past 10 years we have been through many-many challenges, victories, problems and failures. Here are our stories:

Happy New Year From SupportYourApp

Happy New Year From SupportYourApp

By Daria Leshchenko

1 min read
2021  SupportYourApp Results

2021 SupportYourApp Results

By Daria Leshchenko

4 min read

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