Improve your player support with an outsourced team. SupportYourApp provides fast and scalable support solutions for your business growth.
How much will
game support outsourcing cost me?
One-on-One Player Support
Content Moderation
Knowledge Base Development
Community Management
We help you personalize
your ideal plan.
You sign up, and we
confirm all the details.
We create a FAQ,
templates, and integrate
all systems.
LAUNCH
We review the first
month and make sure
everything works
perfectly.
We help you personalize your ideal plan.
You sign up, and we confirm all the details.
We create a FAQ, templates, and integrate all systems.
LAUNCH
We review the first month and make sure everything works perfectly.
Your customers will be heard through any channel you choose...
...and we can integrate with all major CRM systems or add a new integration just for you.
The level of attention to security is completely unheard of for the support industry. For example, we have obtained PCI DSS Level 1 Service Provider certification for our facilities. It ensures data safety for you and your customers.
PCI DSS Level 1 certification — the highest level of security that ensures 100% data safety and allows gathering and processing financial and credit card information.
Digital Millennium Copyright Act is a law that regulates the usage of copyrighted technology, devices and services and prohibits their unauthorized usage.
GDPR — full compliance with the EU General Data Protection Regulation act — a legal framework that sets scopes for the collecting and processing of personal data of the EU citizens by the companies operating inside the EU.
ISO — process certification that ensures clients’ data protection and management in accordance with global standards.
CCPA Compliance — a key certification reflecting our dedication to privacy, ensuring top-tier data protection and transparency for our clients.
Get a glimpse of why we're different. Here’s a sneak peek.
Expertise
We have over a decade of expertise in delivering superb social media customer service.
Effective Support Tools
We implement the best and up-to-date tools for social media engagement and support.
Expert Teams
Our teams are ready to help your customers with any social media inquiries.
24/7 Customer Support
We operate 24/7/365, including holidays.
Over 60 Languages
We speak all major languages to cover the global markets.
Personal Approach
We find an approach to each client’s social media needs.
For the past 10 years we have built our own tools for handling customer support flow. And we are sharing it with you:
AI agent builder designed to help businesses manage the high volume of routine customer questions by automating up to 80% of basic support tasks.
Enterprise-level helpdesk for managing multilevel support that brings emails, messengers, and calls into one shared inbox, with built-in phone support to handle calls directly.
What will the cost of service be for you? Request a call, and we will get back to you within minutes.
Request A Call BackSupportYourApp was a godsend to us. The ability to have people respond to our customers no matter where they are in the world on 24/7 basis is really astonishing. I was working in other companies where the support level did not come even close.
Kevin La Rue
Vice President,
Skylum, Inc.,
Skylum.com,
US.
SupportYourApp's work has resulted in a dramatic increase in great feedback from our customers. We hear all the time from customers on Shopper Approved, telling us they've never seen a company with such a fast response time.
Josh Brown
CMO,
Softorino Inc.,
softorino.com,
US.
With all the agents working on the team, we were able to drastically improve all of our key performance indicators. Our average first response time was dropped under 1.5 hours, our average resolution time dropped under 12 hours, and our customer satisfaction scores were higher than ever.
Monica Perez
Head of CS,
Sign Easy,
signeasy.com,
US.
We wanted to improve our standard of customer support. We had one full time person working in Germany. He did a great job, but he was off at night, on weekends... We also were not able to answer the phone. The outsourcing services of SupportYourApp did improve on that.
Oliver Breidenbach
CEO and founder,
Boinx Software Ltd.,
boinx.com,
Germany.
Within 3 months, over 80% of sales and support requests were able to be addressed directly by SupportYourApp. By creating the tools and processes we are now able to add additional resources when the need arises. They are truly committed to supporting the customer at all levels.
Todd Penny
Founder,
GoCodes,
gocodes.com,
US.
The highlight of SupportYourApp's CRM is the ability to review all the phone calls that come through, handy filter or quickly show open issues, or issues needing developer attention. At this point, it seems the most appropriate for our e-mail and phone support outsourcing.
Chris Devor
CEO and founder,
Macroplant, Inc.,
macroplant.com,
US.
By submitting this form, you will be contacted promptly regarding your request and our services using the contact details provided.
We respect your privacy. Please view our Privacy Policy for more details.
Table of Contents
From free-to-play to premium, from MMO to single-player games, from PC to mobile, VR/AR and console game support, we’ve got you covered. Our service is trusted by more than 100 successful gaming, software and SaaS companies worldwide. By outsourcing player support you will significantly improve players’ experience and your overall profits and business performance!
Setting up an internal player support team can be an overwhelming experience (and fiscally punishing too) — with ongoing recruitment, onboarding, upskilling, QA and so on. Reduce your stress and strains by outsourcing your player support with SupportYourApp right now.
Any tools you use for managing your player-team communication can be seamlessly integrated into our QCRM® — Zendesk, Helpshift, Paddle, Intercom, Hubspot, you name it. We are flexible and can find the solution to virtually any requirement.
Looking for multilingual customer service? Look no further! We’ll take care of player support when you decide to localize your game for new markets. No more language barriers between you and your community.
Provide multi-channel 24/7/365 player support through tickets, emails, chat, in-game, on social media or via phone calls. And if you’re looking for something different altogether — be it answering Play Store reviews or chatting on Discord Servers — just let us know.
SupportYourApp is PCI/DSS & ISO-certified, so you don’t have to worry about the safety of your players’ data. Instead, put those freed resources into managing and scaling your business.
For the past 10 years we have been through many-many challenges, victories, problems and failures. Here are our stories:
By Daniel Kravchenko
13 min read
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