Gaming Customer Support

Boost player retention and get higher review scores with our 24/7 omnichannel support.

Support outsourcing
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Solutions

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Features

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    One-on-One Player Support

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    Content Moderation

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    Knowledge Base Development

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    Community Management

Customer Support Outsourcing for SignEasy
Customer Support Outsourcing for Niel Patel
Customer Support Outsourcing for Kofax
Customer Support Outsourcing for SignEasy
Customer Support Outsourcing for Niel Patel
Customer Support Outsourcing for Kofax
Customer Support Outsourcing for SignEasy
Customer Support Outsourcing for Niel Patel
Customer Support Outsourcing for Kofax
Customer Support Outsourcing for Here
Customer Support Outsourcing for Calm
Customer Support Outsourcing for MasterCard
Customer Support Outsourcing for Here
Customer Support Outsourcing for Calm
Customer Support Outsourcing for MasterCard
Customer Support Outsourcing for Here
Customer Support Outsourcing for Calm
Customer Support Outsourcing for MasterCard
Customer Support Outsourcing for Kofax
Customer Support Outsourcing for MacPaw
Customer Support Outsourcing for G2A
Customer Support Outsourcing for Kofax
Customer Support Outsourcing for MacPaw
Customer Support Outsourcing for G2A
Customer Support Outsourcing for Kofax
Customer Support Outsourcing for MacPaw
Customer Support Outsourcing for G2A

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Support You're Looking For

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that works best for you.

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How it Works

Now

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Choose a solution to
start with

in 24 hours

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We will help you personalize
your ideal plan.

in 1 week

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You sign up, and we
confirm all the details.

in 10 days

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We create a FAQ,
templates, and integrate
all systems.

in 1 month

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LAUNCH

after 2 months

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We review the first
month and make sure
everything works
perfectly.

Now

stroke

Choose a solution to
start with

in 24 hours

stroke

We will help you personalize
your ideal plan

in 1 week

stroke

You sign up, and we
confirm all the details.

in 10 days

stroke

We create a FAQ,
templates, and integrate
all systems..

in 1 month

stroke

LAUNCH

after 2 months

stroke

We review the first
month and make sure
everything works
perfectly.

From any Channel...

Your customers will be heard through any channel you choose...

  • Email
  • in-app
  • Chat
  • VoiP
  • Facebook
  • WhatsApp
  • Viber
  • iMessage
  • ...any channel

...to any Integration

...and we can integrate with all major CRM systems or add a new integration just for you.

  • Salesforce
  • Notion
  • Zendesk
  • Aircall
  • Slack
  • Hubspot
  • Intercom
  • Freshdesk
  • Jira
  • Asana
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Security

The level of attention to security is completely unheard of for the support industry. For example, we have obtained PCI DSS Level 1 Service Provider certification for our facilities. It ensures data safety for you and your customers.

pci

PCI DSS Level 1 certification — the highest level of security that ensures 100% data safety and allows gathering and processing financial and credit card information.

dmca

Digital Millennium Copyright Act is a law that regulates the usage of copyrighted technology, devices and services and prohibits their unauthorized usage.

gdpr

GDPR — full compliance with the EU General Data Protection Regulation act — a legal framework that sets scopes for the collecting and processing of personal data of the EU citizens by the companies operating inside the EU.

iso

ISO — process certification that ensures clients’ data protection and management in accordance with global standards.

ccpa

CCPA Compliance — a key certification reflecting our dedication to privacy, ensuring top-tier data protection and transparency for our clients.

Why SupportYourApp?

Get a glimpse of why we're different. Here’s a sneak peek.

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Expertise

We have over a decade of expertise in delivering superb social media customer service.

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Effective Support Tools

We implement the best and up-to-date tools for social media engagement and support.

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Expert Teams

Our teams are ready to help your customers with any social media inquiries.

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24/7 Customer Support

We operate 24/7/365, including holidays.

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Over 60 Languages

We speak all major languages to cover the global markets.

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Personal Approach

We find an approach to each client’s social media needs.

Custom Software

For the past 10 years we have built our own tools for handling customer support flow. And we are sharing it with you:

QUIDGET

AI agent builder designed to help businesses manage the high volume of routine customer questions by automating up to 80% of basic support tasks.

QCRM

Enterprise-level helpdesk for managing multilevel support that brings emails, messengers, and calls into one shared inbox, with built-in phone support to handle calls directly.

QUIDGET
qcrm

Clients Reviews

What will the cost of service be for you? Request a call, and we will get back to you within minutes.

Request A Call Back
SupportYourApp's work has resulted in a dramatic increase in great feedback from our customers. We hear all the time from customers on Shopper Approved, telling us they've never seen a company with such a fast response time.
Josh Brown from Softorino Inc.

Josh Brown CMO,
Softorino Inc.,
softorino.com,
US.

Softorino Inc. logo
We wanted to improve our standard of customer support. We had one full time person working in Germany. He did a great job, but he was off at night, on weekends... We also were not able to answer the phone. The outsourcing services of SupportYourApp did improve on that.
Oliver Breidenbach from Boinx Software Ltd.

Oliver Breidenbach CEO and founder,
Boinx Software Ltd.,
boinx.com,
Germany.

Boinx Software Ltd. logo
With all the agents working on the team, we were able to drastically improve all of our key performance indicators. Our average first response time was dropped under 1.5 hours, our average resolution time dropped under 12 hours, and our customer satisfaction scores were higher than ever.
Monica Perez from Sign Easy

Monica Perez Head of CS,
Sign Easy,
signeasy.com,
US.

Sign Easy logo
Within 3 months, over 80% of sales and support requests were able to be addressed directly by SupportYourApp. By creating the tools and processes we are now able to add additional resources when the need arises. They are truly committed to supporting the customer at all levels.
Todd Penny from GoCodes

Todd Penny Founder,
GoCodes,
gocodes.com,
US.

GoCodes logo
The highlight of SupportYourApp's CRM is the ability to review all the phone calls that come through, handy filter or quickly show open issues, or issues needing developer attention. At this point, it seems the most appropriate for our e-mail and phone support outsourcing.
Chris Devor from Macroplant, Inc.

Chris Devor CEO and founder,
Macroplant, Inc.,
macroplant.com,
US.

Macroplant, Inc. logo
SupportYourApp was a godsend to us. The ability to have people respond to our customers no matter where they are in the world on 24/7 basis is really astonishing. I was working in other companies where the support level did not come even close.
Kevin La Rue from Skylum, Inc.

Kevin La Rue Vice President,
Skylum, Inc.,
Skylum.com,
US.

Skylum, Inc. logo

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Game Customer Service Outsourcing

Table of Contents

Why Consider Outsourcing Player Support Services

From free-to-play to premium, from MMO to single-player games, from PC to mobile, VR/AR and console video game support, we’ve got you covered. Our service is trusted by more than 100 successful gaming, software and SaaS companies worldwide — in the US, UK, Germany, Australia, Israel, Sweden, Switzerland, Denmark, Norway, and across Europe. By outsourcing game customer support services, you will significantly improve players’ experience and your overall business performance! Here are the main reasons to partner with:

  1. Operational Efficiency

    We’ll take care of hiring, onboarding, and training of your support team, so you can redirect your time and effort where it matters most — your core business tasks.

    Every support agent we hire will be expertly trained for the game tech industry and ready to deliver exceptional service from day one. Explore our packages for more details.

  2. 24/7 Omnichannel Gaming Call Center 

    Ensuring round-the-clock support availability can become exhausting, particularly when trying to prevent staff fatigue. Partnering with us removes that challenge. 

    Our consultants, based in multiple time zones, provide 24/7 coverage and make sure no support ticket is left unattended. We provide support via any channel your customers find convenient — be it email, phone, in-app chat, or social media.

  3. Outsource Game Customer Support Services for Easy Scalability

    As your game development company grows, so will the number of daily support requests. Finding additional consultants fast might be a challenge, not to mention, training them. 

    Leave that to us — we’ll hire extra specialists in no time.

  4. Multilingual Player Support Outsourcing

    Once you enter new geographical markets, you’ll need support consultants fluent in your customers’ language. 

    We cover more than 60 languages, making it easy to match you with the right professionals.

  5. Data Safety

    Sensitive information like usernames, emails, payment info, and in-game assets can be stolen via phishing, malware, or insider threats. So, to protect player trust and prevent breaches, we’ve obtained PCI-DSS Level 1 and ISO 27001:2013 certifications and are GDPR-compliant

    Partnering with us for game customer services outsourcing, you can be sure your player data will remain protected.

  6. CRM Integration

    We have extensive experience working with third-party CRM platforms, as well as our own solution, QCRM.

    QCRM is an all-in-one system bringing emails, messengers, live chats, and phone calls into a single, easy-to-manage inbox. This allows our support teams to maintain fast, consistent communication across all channels while ensuring no player inquiry slips through the cracks.

  7. Improved Player Experience

    We’ll carefully select consultants with a background in the gaming industry. Whether it’s one-on-one help with technical issues or account management, they’ll expertly manage every interaction to ensure a smooth and engaging player experience.

    We’ll also train the consultants in your business specifics, so that they fully understand your game mechanics, community standards, and support workflows — allowing them to provide accurate assistance from day one.

    Want to learn more about outsourcing a gaming customer support team? Connect with us to discuss your custom solution and get a quote.

FAQ

To get the fastest answer for any question simply contact us and ask anything.

Ask Us A Question

What is customer service in the gaming industry?

Customer care in gaming means providing dedicated support tailored to players’ needs — from technical issues and account questions to in-game concerns and community management. It ensures smooth gameplay, quick resolutions, and a positive experience, whether through live chat, email, or social platforms — keeping players engaged, supported, and loyal to the game.

Do you offer 24/7 game customer services outsourcing?

Yes. We understand that providing round-the-clock player support is essential because gamers are often spread across different time zones and many enjoy playing late at night. When issues arise — whether technical, account-related, or in-game — they expect quick help. Our 24/7 support team ensures players always have access to assistance, keeping their experience smooth and frustration-free.

How do you ensure quality in outsourced player support services?

To ensure our clients’ customers receive top-notch support, we provide regular training to all our consultants, helping them continuously enhance their skills. We consistently update FAQs and knowledge bases to reflect the most current information. All support interactions are tracked to evaluate consultant performance and refine our processes. We also conduct frequent quality assurance checks and provide clients with detailed reports, including specific action items for improvement.

Can you provide multilingual gaming customer support?

Yes, we offer multilingual support tailored for global gaming audiences. As you grow into new regions, it’s crucial to engage players in their native languages. With consultants fluent in over 60 languages, we’ll help you deliver personalized, culturally relevant support that boosts player satisfaction and strengthens loyalty worldwide.

What’s the difference between in-house and outsourced gaming call centers?

Outsourcing a gaming call center can offer several advantages compared to running an in-house team. Time and cost savings are key, as setting up an in-house call center requires significant time, effort, and money, while partnering with an outsourcing company helps you save those resources. It also offers ease of scalability— as your business grows and player inquiries increase, you’ll need to scale quickly, and with our large pool of consultants, we can rapidly expand your call center team. Thanks to our remote consultants located across the globe, we provide seamless 24/7 support. Data security is another benefit—achieving a high level of data security in-house requires substantial investment, whereas most outsourcing providers already have certified infrastructure and established security frameworks in place.

Knowledge Base

For the past 10 years we have been through many-many challenges, victories, problems and failures. Here are our stories:

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