Why Consider Outsourcing Player Support Services
From free-to-play to premium, from MMO to single-player games, from PC to mobile, VR/AR and console video game support, we’ve got you covered. Our service is trusted by more than 100 successful gaming, software and SaaS companies worldwide — in the US, UK, Germany, Australia, Israel, Sweden, Switzerland, Denmark, Norway, and across Europe. By outsourcing game customer support services, you will significantly improve players’ experience and your overall business performance! Here are the main reasons to partner with:
- Operational Efficiency
We’ll take care of hiring, onboarding, and training of your support team, so you can redirect your time and effort where it matters most — your core business tasks.
Every support agent we hire will be expertly trained for the game tech industry and ready to deliver exceptional service from day one. Explore our packages for more details.
- 24/7 Omnichannel Gaming Call Center
Ensuring round-the-clock support availability can become exhausting, particularly when trying to prevent staff fatigue. Partnering with us removes that challenge.
Our consultants, based in multiple time zones, provide 24/7 coverage and make sure no support ticket is left unattended. We provide support via any channel your customers find convenient — be it email, phone, in-app chat, or social media.
- Outsource Game Customer Support Services for Easy Scalability
As your game development company grows, so will the number of daily support requests. Finding additional consultants fast might be a challenge, not to mention, training them.
Leave that to us — we’ll hire extra specialists in no time.
- Multilingual Player Support Outsourcing
Once you enter new geographical markets, you’ll need support consultants fluent in your customers’ language.
We cover more than 60 languages, making it easy to match you with the right professionals.
- Data Safety
Sensitive information like usernames, emails, payment info, and in-game assets can be stolen via phishing, malware, or insider threats. So, to protect player trust and prevent breaches, we’ve obtained PCI-DSS Level 1 and ISO 27001:2013 certifications and are GDPR-compliant.
Partnering with us for game customer services outsourcing, you can be sure your player data will remain protected.
- CRM Integration
We have extensive experience working with third-party CRM platforms, as well as our own solution, QCRM.
QCRM is an all-in-one system bringing emails, messengers, live chats, and phone calls into a single, easy-to-manage inbox. This allows our support teams to maintain fast, consistent communication across all channels while ensuring no player inquiry slips through the cracks.
- Improved Player Experience
We’ll carefully select consultants with a background in the gaming industry. Whether it’s one-on-one help with technical issues or account management, they’ll expertly manage every interaction to ensure a smooth and engaging player experience.
We’ll also train the consultants in your business specifics, so that they fully understand your game mechanics, community standards, and support workflows — allowing them to provide accurate assistance from day one.
Want to learn more about outsourcing a gaming customer support team? Connect with us to discuss your custom solution and get a quote.
