Support Insights

SupportYourApp Is Back on the Inc. 5000

SupportYourApp just landed on 2026 Inc. 5000. It's our second time on the list, after our first appe...

Liubov Tykholoz, Vice CEO

Top 8 eCommerce Customer Service Outsourcing Companies

Did you know? 68% of consumers report they’d pay more for products from a brand known to provide goo...

Viktoriia Cherednyk, Chief Marketing Officer

Top 10 AI Customer Service Companies 2026: Functions & Prices

Top-notch customer support is about efficiency, scalability, and making customers happier. Companies...

Nick Ryabchenko, Chief Integration Officer

Best Omnichannel CRM for Customer Support Teams in 2027

When your agents bounce between an email inbox and a separate phone system, customers end up telling...

Vladyslava Bukhanova, Junior Content Writer

Onshore vs Nearshore vs Offshore BPO: How to Choose the Right Model

You’ve decided to outsource customer support, and now every provider pitches a different country. Th...

Vladyslava Bukhanova, Junior Content Writer

Best AI Customer Support Agent for SaaS: Self-Serve vs Managed

You're running support for a SaaS product, tickets keep climbing, and every vendor demo looks impres...

Daniel Kravchenko, CX & Growth Director

Building Emotional Connection With Customers: 6 Ways Support Teams Earn Loyalty

Your CSAT scores look fine, yet customers still drift to competitors without saying why. If you run ...

Anastasiia Svyrydenko, Senior Content Writer

Approachable Customer Service: 7 Habits That Bring Customers Back

This guide is for support leads and founders whose customers get an answer and still leave unhappy. ...

Kseniia Savchenko, Chief People Officer

US-Based Call Center Outsourcing: Top Companies Compared

In March 2026, the FCC proposed onshoring rules that would push phone, cable, and broadband provider...

Vladyslava Bukhanova, Junior Content Writer

Best Customer Service CRM in 2026: 7 Platforms Compared

Every support vendor now promises AI agents and a single inbox for every channel, which makes vendor...

Denada Kaciqi, Service Delivery Manager

Agentic AI for Customer Service: How It Works and What It Can Do

Your support queue keeps growing, and most chatbots still hand the hard part back to your agents. Ag...

Ashleigh Kika, Service Delivery Manager

Generative AI for Customer Service: Use Cases, Examples and Benefits

Your queue grows every Monday, and leadership keeps asking what AI can take off the team's plate. Th...

Yelyzaveta Vazheliuk, Service Delivery Manager