US-Based Call Center Outsourcing: Top Companies Compared

In March 2026, the FCC proposed onshoring rules that would push phone, cable, and broadband providers to bring call centers back to the US. That move put US-based call center outsourcing back on a lot of shortlists. This guide is for support and operations leaders choosing a provider, and it compares seven companies worth a look.

Key takeaways

• A US headquarters and US-located agents are two different things, so ask where calls get answered.
• Onshore networks use home-based North American agents, while global BPOs mix US, nearshore, and offshore sites.
• Certificates and audit reports tell you more about security than a logo strip on a sales page.
• Compare the cost of a resolved contact, not the cost of an hour.

What to Look for in a US-Based Call Center Outsourcing Partner

A good partner gives you a US contract entity, puts agents where your contracts allow, and proves its security controls. Buyers mix up registration and agent location most often. A Delaware company can legally answer every call from Manila or Bogotá.

Several call center outsourcing companies in USA keep their headquarters at home while most agents work abroad. That setup gives you a US entity to hold liable and often lower rates, but not US accents or US data residency. Ask for the agent location split in writing before the pilot starts.

Domestic call center outsourcing makes the most sense when callers expect local knowledge or a contract requires US-located staff. Insurance, government, and some healthcare programs carry that clause. If your customers span time zones and languages, a US-registered provider with international hubs usually covers more hours for the same budget.

For payment data, look for PCI DSS. For health data, ask whether the provider will sign a business associate agreement under HIPAA. ISO/IEC 27001 certification and SOC 2 reports show how security runs day to day. Request the certificate and confirm it covers the sites that will take your calls.

AI changes the staffing math, but callers still want people for hard problems. Deloitte's 2026 contact center survey found consumers are 5.5x as likely to prefer the phone when an issue feels complex. Ask every vendor how AI handles routine calls and how fast it hands a caller to a person.

Scalability means adding trained agents for a launch or holiday peak, then scaling back without penalties. Pricing usually comes per hour, per agent, per minute, or per resolved contact. Onshore outsourcing rates tend to be more expensive once you add management, tools, and margin.

How We Evaluated These 7 Companies

We scored each provider on six criteria: US registration, where agents work, compliance, AI capabilities, scalability, and pricing transparency. Agent location got the most weight because it decides fit for contracts requiring US staff. We also checked industry focus.

Our sources were public: company websites, press releases, and the 2025 10-K filings for TTEC and Concentrix. We didn't run pilots, and no provider paid for a spot among these call center outsourcing companies in USA. SupportYourApp is our company, so it appears first, and its limits get the same space as everyone else's.

Best US-Based Call Center Outsourcing Companies in 2027

The seven providers here fall into two camps: fully onshore networks of home-based agents, and companies that pair a US headquarters with international delivery. A search for call center services USA returns hundreds of vendors that sound alike. Each profile lists services, tradeoffs, and the best-fit team.

1. SupportYourApp

SupportYourApp, a Wilmington, Delaware company, has run customer and technical support programs since 2010. Its 1,500+ supporters work from 8 international hubs in 120+ languages, 24/7/365. Most of its 300+ clients are SaaS, fintech, and eCommerce companies.

For voice, SupportVoice answers routine inbound and outbound calls 24/7 in 32 languages and escalates complex cases to a human agent. Its call center outsourcing programs run on this human plus AI model by default.

Key services: Tier 1 customer support, Tier 1 to Tier 3 technical support, AI-powered support teams, KYC and ID verification.

Pros: A US-registered contract entity with PCI DSS Level 1 and Level 2, ISO/IEC 27001, and GDPR, CCPA, and HIPAA compliance.

Cons: Agents work from international hubs, not from US soil, so it won't satisfy contracts that require US-located staff. Its experience centers on tech companies rather than government programs.

Best for: Tech companies that want a US contract, multilingual coverage, and AI on routine calls without paying US wages for every hour.

2. Alorica

Alorica, a private customer experience company founded in 1999, has its headquarters in Irvine, California. It runs contact centers in several US states alongside sites abroad. Its Alorica IQ platform adds analytics and AI tools to programs in financial services, healthcare, retail, and technology.

Key services: customer care, technical support, sales and retention, back-office processing, digital CX consulting.

Pros: A large US footprint for programs that need domestic agents, plus long experience with regulated industries.

Cons: Its model fits enterprise volumes, so smaller teams should ask about program minimums. Calls can route offshore unless the contract names US sites.

Best for: Enterprises running large, multi-site programs that mix US and offshore delivery.

3. Working Solutions

Working Solutions is a woman-owned Dallas company that started in 1996 and runs no physical call centers. Independent contractor agents work from home across the United States and Canada, with a nearshore team in Jamaica. They pick up hours as programs need them, which suits seasonal volume.

Key services: customer care, sales support, technical support, on-demand overflow staffing.

Pros: Fully remote onshore outsourcing that adds capacity fast for peaks, with experience in healthcare, retail, and travel.

Cons: Agents are contractors, so ask how the provider keeps a steady team on your program. Some agents work from Canada or Jamaica, which matters if you need US-only staff. 

Best for: Companies with seasonal spikes that want North American agents on flexible schedules.

4. 1840 & Company

1840 & Company, founded in 2014, has its headquarters in Overland Park, Kansas. It began as a Philippines-based call center and now pairs BPO with remote staffing in 150+ countries. In 2025 it launched 1840 Staffing, a division that handles local hiring for US companies.

Key services: contact center outsourcing, back-office outsourcing, remote staffing, recruitment process outsourcing.

Pros: A US contract partner with flexible models, from managed teams to individual remote hires, at offshore labor costs.

Cons: Most call center agents work outside the US, so it isn't domestic call center outsourcing in the strict sense. Staffing-style setups also leave more daily management on your side.

Best for: Small and midsize companies that want a US partner with offshore pricing.

5. TTEC

TTEC started in 1982 as TeleTech and trades on Nasdaq. Its FY2025 10-K names Austin, Texas, as its principal place of business. TTEC Digital designs and builds CX technology. TTEC Engage runs customer care, sales, and fraud prevention programs from onshore, nearshore, and offshore centers.

Key services: customer care, technical support, CX technology consulting, contact center platform integration, fraud mitigation.

Pros: Contact center technology and staffing from one vendor, with public filings for financial visibility.

Cons: Delivery spans several countries, so confirm which centers will handle your calls. Enterprise processes can feel heavy for a small program.

Best for: Large companies that want a technology partner and an operations partner under one contract.

6. Concentrix

Concentrix is a Nasdaq-listed customer experience company based in Newark, California. Its fiscal 2025 annual report lists about 483 facilities across 74 countries. Its 2023 combination with Webhelp added a large European delivery network.

Key services: customer care, technical support, CX consulting, AI and analytics, trust and safety.

Pros: Wide language and country coverage, plus a strong technology practice.

Cons: US agents are one part of a global network, so ask what share of your volume stays domestic. Its scale suits enterprise budgets more than startup ones.

Best for: Global enterprises that need US coverage plus many other markets in one contract.

7. Liveops

Liveops, founded in 2000 and based in Scottsdale, Arizona, runs a virtual contact center. Independent agents work from home and pick up shifts through precision scheduling in 30-minute increments. Agents complete client-specific certification first, and Liveops delivers from the US, Mexico, and offshore hubs including the Philippines, India, South Africa, and the UK. 

Key services: customer care, sales, insurance and claims support, overflow and seasonal coverage.

Pros: US-based agents with industry experience and a flexible model for planned and unplanned peaks.

Cons: Coverage depends on contractor availability, so ask how the provider staffs overnight hours and holidays.

Best for: Insurance, healthcare, and retail brands that want US-based agents on demand.

Comparison Table

This table compares the seven US call center outsourcing companies by headquarters, agent location, and best-fit team.

How to Choose a US-Based Call Center Outsourcing Partner

Start by deciding whether US-located agents are a legal requirement or a preference. If a contract or regulator demands them, only fully onshore providers or US sites inside global BPOs qualify. If they're a preference, US based call center outsourcing through a US-registered company with international hubs often buys longer hours and more languages.

Send two or three shortlisted providers the same brief with call volume, peak weeks, languages, and compliance requirements. Strong US call center outsourcing companies answer with a staffing plan. Teams weighing cost against proximity can also consider nearshore call center outsourcing.

Before signing, agree on the customer satisfaction metrics you'll track, such as CSAT and first contact resolution. Run a pilot of 30 to 90 days with clear exit terms. The best US-based customer service outsourcing partner is the one whose pilot numbers hold up when volume doubles.

Find the Right Fit for Your Call Volume

SupportYourApp is one option worth a scoping call if you want a US contract, coverage in 120+ languages, and AI on routine calls. If your contracts require US-located staff, start with a fully onshore provider instead. Either way, bring your volumes and compliance list to the first call.