Fintech Support

Partner with us to deliver fast, secure fintech support in 60+ languages, ensuring smooth issue resolution and your customers’ peace of mind.

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Trusted by 250 companies across 30+ countries

Our Solutions

Let’s find out what services are going to be right for you!

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SupportVoice: AI Voice Agent for Customer Support

For growing brands that need 24/7 support, our multilingual AI voice agent handles routine requests, while our human team manages complex cases. No more missed calls.
AI Customer Service Solutions

Transform your customer support with secure AI integrations.
Omnichannel Customer Support

Improve CX by empowering customers to choose how to connect with you.
On-Demand Support Outsourcing

Whether you’re dealing with seasonal surges, low volumes or daily spikes, we'll adjust your support team size accordingly. Get a scalable solution tailored to your business needs.
SaaS Customer Support

Elevate customer retention with our 24/7 SaaS support spanning L0–L3 tiers.
IT Help Desk Outsourcing

Propel CSAT and strengthen customer loyalty with 24/7 Tier 0–3 support.
eCommerce Customer Support

Boost customer satisfaction and sales with our 24/7 omnichannel support.
Inbound Call Center Outsourcing

Premium inbound call center outsourcing for technical support, help desk, and customer care.

What You Get

Everything you're looking for in effective fintech support.

Data security. We comply with PCI DSS, ISO 27001, and GDPR standards.
Faster replies. Our omnichannel setup, available 24/7, speeds up response times.
Rapid scalability. With our flexible teams, we quickly scale support up or down.
International expansion. Our multilingual team speaks 60+ languages.
Access to expertise. We are knowledgeable in resolving Tier 1 – Tier 3 requests.

Why SupportYourApp

Get a glimpse of why we're different. Here’s a sneak peek.

Expertise

16 years of experience in customer support.
24/7 Integration Support

We provide continuous services 24/7/365, including holidays.
Customization

Our solutions are tailored to ensure maximum impact.
Proven Results

Our clients experience 68% increase in resolved tickets.

Ultimate Security

Our clients' security is our priority. That is why we are
complying with all essential security standards.

Level 1 Provider

The highest level of security that ensures 100% data safety and allows gathering and processing financial and credit card information.
CCPA Compliance

Key certification reflecting our dedication to privacy, ensuring top-tier data protection and transparency for our clients.
GDPR

Full compliance with the EU General Data Protection Regulation act — a legal framework that sets scopes for the collecting and processing of personal data of the EU citizens by the companies operating inside the EU.
ISO 27001:2022

Process certification that ensures clients’ data protection and management in accordance with global standards.

250+

Companies worldwide have already chosen SupportYourApp

Partner With Us

Your Support
Launch Roadmap

A clear path from your goals to live support.

Outsource My Support

Now

Get started

You select a package that fits best

1 day

Tailored solution

We design your support setup around your goals

7 days

Signup

We agree on all the details and you sign up

10 days

Integration

We deliver system integrations tailored to your needs

1 month

Launch

We go live and you watch your CSAT climb

Unified Support System

We handle conversations across all possible channels and integrate with any CRM or tool.

From any Channel...

Your customers will be heard through any channel you choose...

in-app
WhatsApp
Facebook
iMessage
Chat
Email
Viber
VoiP

...to any Integration

...and we can integrate with all major CRM systems or add a new integration just for you.

Salesforce
Notion
Zendesk
Aircall
Slack
HubSpot
Intercom
Freshdesk
Jira
Asana

Powering Clients
Growth Worldwide

Helping ambitious companies scale without compromise.

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With all the agents working on the team, we were able to drastically improve all of our key performance indicators. Our average first response time was dropped under 1.5 hours, our average resolution time dropped under 12 hours, and our customer satisfaction scores were higher than ever.

Monica Perez

Monica Perez, Head of CS at Sign Easy

SupportYourApp's work has resulted in a dramatic increase in great feedback from our customers. We hear all the time from customers on Shopper Approved, telling us they've never seen a company with such a fast response time.

Josh Brown

Josh Brown, CEO Softorino

Within 3 months, over 80% of sales and support requests were able to be addressed directly by SupportYourApp. By creating the tools and processes we are now able to add additional resources when the need arises. They are truly committed to supporting the customer at all levels.

Todd Penny

Todd Penny, Founder at GoCodes

The highlight of SupportYourApp's CRM is the ability to review all the phone calls that come through, handy filter or quickly show open issues, or issues needing developer attention. At this point, it seems the most appropriate for our e-mail and phone support outsourcing.

Chris Devor

Chris Devor, CEO and founder at Macroplant

SupportYourApp was a godsend to us. The ability to have people respond to our customers no matter where they are in the world on 24/7 basis is really astonishing. I was working in other companies where the support level did not come even close.

Kevin La Rue

Kevin La Rue, Vice President at Skylum, Inc.

We wanted to improve our standard of customer support. We had one full time person working in Germany. He did a great job, but he was off at night, on weekends... We also were not able to answer the phone. The outsourcing services of SupportYourApp did improve on that.

Oliver Breidenbach

Oliver Breidenbach, CEO and founder at Boinx Software Ltd.

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Within 24 Hours

Share your support needs, and we’ll get back
with a custom plan and a cost estimate.

Trusted by 250+ companies

Benefits of Customer Support Outsourcing for Fintech Companies

Customer Support
Outsourcing,
Explained

Discover smarter support powered by AI.

Explore Smarter Support

What is fintech support outsourcing?

Fintech support outsourcing means you hire a BPO partner to handle your customer communication securely and efficiently. Support specialists trained in fintech manage payment queries, KYC verification, and account issues while ensuring compliance. This allows your team to focus on your core business tasks. The service can include fintech phone outsourcing as well as delegating live chat, email, and social media support to a BPO.
How do you lower fintech support costs?

You can lower fintech support costs by optimizing workflows, using automation for repetitive inquiries, and adjusting your team size during demand peaks. Another effective solution is outsourcing to SupportYourApp. We have a team of support specialists trained in fintech who handle complex requests accurately, maintain compliance, and deliver support in 60+ languages. You’ll deliver high-quality support to your customers without having to train, onboard, and manage an in-house team, which can be costly. Contact us to learn more about our services and get a quote.
Do you guarantee data safety when providing financial services call center outsourcing?

Yes, we guarantee complete data safety. Every interaction is protected through data encryption, secure access controls, and continuous monitoring. Our operations comply with PCI DSS, ISO 27001, and GDPR standards. Whether via chat, email, or phone, we protect sensitive financial data at every step to ensure full regulatory compliance and customer trust.
How does fintech support differ from other support services?

Fintech support differs from other support services by requiring not only compliance and security but also exceptional speed. Agents manage time-sensitive issues like failed payments or verification delays, where minutes matter. To ensure security and compliance, our teams are trained in KYC, AML, and data protection standards.
Do you provide bank customer support outsourcing?

Yes. Our trained specialists handle account access, card issues, loan inquiries, and digital banking assistance with precision and care. We operate under strict PCI DSS, ISO 27001, and GDPR standards to ensure full compliance and data security. Our customer service for banks is designed to adapt to your systems, tone, and workflows, providing seamless integration and trusted support that strengthens relationships between your institution and its customers.
Where do you operate?

We operate across Europe and the US, as well as some other regions — serving clients in the UK, Germany, Australia, Israel, Sweden, Switzerland, France and Canada. Contact us to learn if we provide services in your country.