eCommerce Support

Why outsourced eCommerce support?

When it comes to eCommerce, support is at the top of the priority list. 24/7 support is invaluable when you’re running a 24/7 business. But no need to worry, we have got you covered non–stop, 365 days a year. And if your target audience is global, we can also set you up with multilingual agents that can handle 2–3 different languages at once. Now thats truly something special.

How does our team work with payments?

Our team is highly experienced in ecommerce payment support and skilled in working with merchants and payment systems. We’ll study your policy and present only the highest quality of service to your customers. Our team will handle all payments, refunds, and reimbursements only in accordance with your instructions and we’ll always keep you in the loop on any “sticky” situations that may come up.

What are the training expenses?

None. All training procedures are free of charge and will allow the client to take a thorough look at his support team and the agents’ level of professionalism. This trial period also allows to assess the overall scope of tickets per month and make any adjustments to the service plan, that may be necessary for a more efficient workflow.

Want to learn more about how we can help you with eCommerce support?
To get started — fill out your quote request now!

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