Call Center Outsourcing: Best Solution for Your Business Growth

Reasons to outsource your call center to SupportYourApp

SupportYourApp has a decade of expertise in outsourcing call center customer support. 

By choosing our outsourced call center service, you ensure that your customers receive timely and effective support. We have not only been supporting, but making sales, expanding the reach of our clients and using the most modern technology on the market. We have also been developing and growing to become the best call center outsourcing company on the market.

1. We know that your customers come first

   Your customers are our top priority. Helping them resolve their issues, all the while channelling your tone of brand and customer centric values is what we do best.

2. We will provide you with the information needed

   It is understandable that, no matter whether you own a startup or a big business, you want to know all the details and want to have a deep understanding of your customers’ needs and wants. We are going to provide you with all the information you need to feel comfortable to develop and scale your business.

3. We take care of those, who provide you with the call center outsourcing services

   Setting up a call center means that you have to manage and teach a whole lot of agents. Surely, this puts a lot of strain on your already busy schedule. But we are going to eliminate this problem as we take care of hiring (the candidate is signed only after your approval), onboarding and training all the members of your team. We also conduct random quality assurance to ensure that every consultant provides the best customer service possible.

4. We make outsourcing easy

   Outsourcing contact center might look challenging at first glance. But we have a variety of departments and Managers who all work together to deliver the best support services to the customers. We make sure that all our processes are set up and that we have no roadblocks when signing a new customer.

5. We adapt towards your requirements

   Too often call center outsourcing solutions are quite limited, but not at SupportYourApp. You can outsource whatever you see fit — product research, telemarketing, multilingual support.

What call center services can you outsource to SupportYourApp?

1. Inbound call center services

   We determine whether your present leads have a potential of becoming your loyal customers.

   • Inbound sales

     We prioritize individual buyers’ needs, challenges, goals and opportunities while making a sales call. This helps make a sale easy.

   • Technical support

     We provide technical customer support for the companies that do not want to build their own in-house team.

   • Help desk services

     We provide the end users with the information related to your company, product or services.

   • Reservation services

     Our consultants are going to reserve the product, call times and provide other shipping- and delivery-related services to the end users to ensure a smooth experience.

   • Order processing

     Forget about processing the orders and checking the stock. We are going to do that for you!

   • Call center services for small business

     If you are only starting your business journey, our consultants are going to help you be reachable and approachable.

   • Virtual receptionist

     Transferring the calls, taking first inquiries and making sure that your customers talk to the right person — also in our service set.

2. Outbound call center services

   Researching your market niche to ensure that you have a maximum reach.

   • Lead generation

     Developing your business by generating more leads and turning them into loyal customers.

   • Telesales

     We will reach out to the customers to make sales of your goods and services.

   • Appointment settings

     Too busy to make your own appointments and calls? SupportYourApp is going to free up your schedule by taking these tasks off of your hands.

   • Brand management

     Developing your brand and delivering your tone of voice while providing the best outsource call center support service.

Make sure that you have excellent customer service by choosing SupportYourApp as a provider of cost-effective outsource call center solutions. Our 24-hour a day, 7 days a week team of professionals is going to provide your customers with the best support experience.

Customer support cases in real life — different sides of the process

But, of course, there are several sides to support. Some customers are easy-going and some just want their ticket to be resolved quickly, efficiently and without a second wasted on chit-chatting. And, for sure, we know how to correctly approach the customers from all the groups. Let’s look at a few of such examples closer!

Case 1: Customer who mixed up the support service

Once, a customer called SupportYourApp by mistake — he was simply looking for another support service for one of his kitchen appliances. Unfortunately, we couldn’t help him with his issue, but we could provide him with the exact phone number he needed to reach the support team. Our consultants searched the web for the correct phone number of the support team operating precisely in the customer’s state.

Helping the customers in every situation and helping them with what we can is our number one priority, and we don’t stop at anything on the way to resolution.

Case 2: Ensuring pets' security — we really care about animal companions

One customer has just purchased a special camera from our clients that allowed her to see how her pets were doing when she wasn’t home. But she had troubles connecting all three of her cameras to her mobile app, as the app could only be connected to one camera at a time. She was very concerned that she was not going to be able to cover all three cameras at once.

Our consultant stayed on the phone with her for more than three hours to ensure that everything was up and running and that she leaves completely satisfied. Which was exactly the result in the end.

Case 3: We are not afraid of reporters or anonymous checks

One of our agents responded to the customer right after receiving the ticket, just like we train all our teams to. The issue was resolved so quickly, that we managed to impress the customer. What we didn’t know was that she was a reporter who was at the time working on a “Customer Support” article for an online resource. Our consultant got a testimonial, and we got another reassurance that we are providing superb customer services.

Case 4: But, we also strive to provide the best service possible to our clients and not only to their customers.

For instance, one of our clients has set a bar of customer satisfaction rate of not lower than 97 percent. Month after month our consultants are holding the bar on this level without letting it sink lower. BUT! On the rare occasions when that does happen, we carefully analyze the situation and make sure that this doesn’t happen again.

Results

SupportYourApp has been gaining experience in providing outsource customer service and support for a decade. Our team provides call center customer service that is tailored to meet your unique business needs. We pride ourselves on the quality of our services, and we can surely say that our consultants want and do provide top-notch services, and we, in our turn, do everything in our power to ensure that 100 percent of the end users are completely satisfied with the services they get. Whether you need assistance with technical issues or general inquiries, our outsourced customer call center is ready to help around the clock.

Let us handle your call center outsourcing needs so you can focus on growing your business while we take care of customer support.