What is call center outsourcing?

Call center outsourcing is the practice of partnering with a third-party company to manage customer support. Such companies mostly specialize in omnichannel customer communication, not just call handling. They manage customer interactions via phone calls, emails, live chats, and social media. By outsourcing, businesses can enhance customer service quality, reduce operational costs, and free up internal resources to focus on core business functions.

What are the benefits of call center outsourcing?

Outsourcing call center operations offers multiple advantages:

How much do call center services cost?

We’ll tailor your pricing plan to your budget and your business needs. Essentially, the price will depend on the support team size, level of support, number of languages, service hours, integration plan, and several other factors. Advanced features include CRM integration and AI-driven automation. For more details, visit our pricing page or contact us for a custom assessment.

What factors affect call center pricing?

Here are the factors affecting the cost of outsourcing a call center:• Number of support consultants• Complexity (L1, L2, L3 support)• Languages (Limited number or 60+ languages)• Coverage (16/7 or any)• Talent acquisition (shared or dedicated hiring team)• Integrations• CRM selection and setup• and others.

What is the call center outsourcing process?

The process of outsourcing a call center begins with analyzing your business needs and budget. The next step is selecting a suitable provider that aligns with your goals and customer support expectations. If it’s SupportYourApp:

How to choose a call center outsourcing provider?

If you’ve made a decision to hire a call center team, it’s important to evaluate its:• experience in your industry• AI technology use and CRM integrations• support team scalability opportunities• number of languages supported• data security certifications and compliance with security regulations

Get A Quote

Call Center
Outsourcing

Outsource your call center entirely or during peak hours to reduce waiting time and dropped calls and increase conversion.

Get A Quote

Solutions

Let’s talk to find out what services are going to be right for you!

Request Consultation

Solutions

Let’s talk to find out what services are going to be right for you!

Virtual Call
CenterServices

Inbound Sales
Call Center

Overflow Call
Handling Services

Flat Rate
Answering Service

On-Call
Services

BPO
Call Center

Inbound
Call Center

B2B
Call Centers

Features

Greeting callers with a special script

Delivers a consistent, branded first impression.
Providing Tier 1–Tier 3 support

Covers all levels of customer inquiries.
Developing custom answering scripts

Ensures tailored responses for your business.
Updating FAQs and knowledge base

Keeps information accurate and accessible.
Ensuring the fastest pickup time

Minimizes wait times for better experience.
Conducting satisfaction surveys

Collects insights to improve service.
Recording all phone calls

Simplifies call reviews and training.
Providing detailed QA reports

Tracks performance for ongoing quality.

Greeting callers with a special script

Delivers a consistent, branded first impression.

Providing Tier 1–Tier 3 support

Covers all levels of customer inquiries.

Developing custom answering scripts

Ensures tailored responses for your business.

Updating FAQs and knowledge base

Keeps information accurate and accessible.

Ensuring the fastest pickup time

Minimizes wait times for better experience.

Conducting satisfaction surveys

Collects insights to improve service.

Recording all phone calls

Simplifies call reviews and training.

Providing detailed QA reports

Tracks performance for ongoing quality.

250+ companies worldwide have already chosen SupportYourApp

Join Them

Why SupportYourApp?

Get a glimpse of why we're different. Here’s a sneak peek.

Expertise

14 years of experience in customer support and AI proficiency.
24/7 Integration Support

We provide continuous services 24/7/365, including holidays.
Customization

Our solutions are tailored to ensure maximum impact and effectiveness.
Proven Results

Our clients experience 68% increase in resolved tickets and increased operational efficiency.

Expertise

14 years of experience in customer support and AI proficiency.

24/7 Integration Support

We provide continuous services 24/7/365, including holidays.

Customization

Our solutions are tailored to ensure maximum impact and effectiveness.

Proven Results

Our clients experience 68% increase in resolved tickets and increased operational efficiency.

How it works

Now

Choose a solution to
start with.

in 24 hours

We help you
personalize your ideal
plan.

in 1 week

You sign up, and we
confirm all the details.

in 10 days

We create a FAQ,
templates, and
integrate all systems.

in 1 month

LAUNCH

after 2 months

We review the first month and make sure everything works perfectly.

From any Channel...

Your customers will be heard through
any channel you choose...

in-app
Chat
WhatsApp
Email
Facebook
Viber
iMessage
VoiP
...any channel

...to any Integration

...and we can integrate with all major CRM systems
or add a new integration just for you.

Salesforce
Notion
Zendesk
Aircall
Slack
Hubspot
Intercom
Freshdesk
Jira
Asana

Ultimate Security

The level of attention to security is completely unheard of for the support industry. For example, we have obtained PCI DSS Level 1 Service Provider certification for our facilities. It ensures data safety for you and your customers.

PCI DSS Level 1 compliance — the highest level of security that ensures 100% data safety and allows gathering and processing financial and credit card information.

CCPA Compliance — a key certification reflecting our dedication to privacy, ensuring top-tier data protection and transparency for our clients.

GDPR — full compliance with the EU General Data Protection Regulation act — a legal framework that sets scopes for the collecting and processing of personal data of the EU citizens by the companies operating inside the EU.

ISO — process certification that ensures clients’ data protection and management in accordance with global standards.

Custom Software

For the past 10 years we have built our own tools for handling customer support flow. And we are sharing it with you:

QUIDGET

AI agent builder designed to help businesses manage the high volume of routine customer questions by automating up to 80% of basic support tasks.

QCRM

Enterprise-level helpdesk for managing multilevel support that brings emails, messengers, and calls into one shared inbox, with built-in phone support to handle calls directly.

Custom Software

For the past 10 years we have built our own tools for handling customer support flow. And we are sharing it with you:

QUIDGET

AI agent builder designed to help businesses manage the high volume of routine customer questions by automating up to 80% of basic support tasks.

QCRM

Enterprise-level helpdesk for managing multilevel support that brings emails, messengers, and calls into one shared inbox, with built-in phone support to handle calls directly.

Clients Reviews

What will the cost of service be for you? Request a call, and we will get back to you within minutes.

Request A Call Back

SupportYourApp's work has resulted in a dramatic increase in great feedback from our customers. We hear all the time from customers on Shopper Approved, telling us they've never seen a company with such a fast response time.

Josh Brown

CMO at

Softorino Inc.

US.

SupportYourApp was a godsend to us. The ability to have people respond to our customers no matter where they are in the world on 24/7 basis is really astonishing. I was working in other companies where the support level did not come even close.

Kevin La Rue

Vice President at

Skylum, Inc.

US.

With all the agents working on the team, we were able to drastically improve all of our key performance indicators. Our average first response time was dropped under 1.5 hours, our average resolution time dropped under 12 hours, and our customer satisfaction scores were higher than ever.

Monica Perez

Head of CS at

Sign Easy

US.

The highlight of SupportYourApp's CRM is the ability to review all the phone calls that come through, handy filter or quickly show open issues, or issues needing developer attention. At this point, it seems the most appropriate for our e-mail and phone support outsourcing.

Chris Devor

CEO and founder at

Macroplant, Inc.

US.

Within 3 months, over 80% of sales and support requests were able to be addressed directly by SupportYourApp. By creating the tools and processes we are now able to add additional resources when the need arises. They are truly committed to supporting the customer at all levels.

Todd Penny

Founder at

GoCodes

US.

We wanted to improve our standard of customer support. We had one full time person working in Germany. He did a great job, but he was off at night, on weekends... We also were not able to answer the phone. The outsourcing services of SupportYourApp did improve on that.

Oliver Breidenbach

CEO and founder at

Boinx Software Ltd.

Germany.

Get Your Quote

Industry Expertise in Call Center Outsourcing

SaaS

Our outsourced customer care call center team delivers proactive support for SaaS companies, improving customer experience and reducing churn.

We analyze customer feedback to create timely bug reports and prevent escalation. Through 24/7 call center support, we onboard users, tackle technical inquiries, and upsell through tailored B2B sales strategies, helping your company grow.

Healthcare

We offer tailored call center services to healthcare tech companies. With our HIPAA-compliant processes, your patients’ data is perfectly safe.

As your call center outsourcing provider, we’ll ensure CSAT growth with regular monitoring and adjustments.

Fintech & Banking

Our extensive fintech expertise allows us to provide secure transaction support, fraud prevention and account management support, as well as financial consultation. We will also guarantee financial data security at every touchpoint with PCI DSS, ISO, GDPR compliance.

As your call center outsourcing provider, we’ll ensure CSAT growth with regular monitoring and adjustments.

eCommerce & Amazon Sellers

Whether you’re an eСommerce business owner, or an Amazon seller, call center services outsourcing will take the support workload off your shoulders.

Our consultants will handle customer inquiries, order processing, returns, and refunds. They will also track metrics to assess performance and, ultimately, improve your sales.

Gaming

Creating the best player experience is one of our tasks as your dedicated call center team. Whether it’s troubleshooting login issues, or managing a subscription, our consultants strive to find a personal approach to all customers. We are trusted by 100+ successful gaming, software and SaaS companies around the world.

Retail

We help retail customers receive the help they need at every stage of their journey. Whether it’s a product inquiry or a shipping request, we’ve got you covered. Our customer-centric, empathetic call center team will expertly work with frustrations and refund disputes so that no customer is left unhappy.

Reasons to Consider Outsourcing Call Center Services

Still have questions?

What is call center outsourcing?

Call center outsourcing is the practice of partnering with a third-party company to manage customer support. Such companies mostly specialize in omnichannel customer communication, not just call handling. They manage customer interactions via phone calls, emails, live chats, and social media. By outsourcing, businesses can enhance customer service quality, reduce operational costs, and free up internal resources to focus on core business functions.
What are the benefits of call center outsourcing?
Outsourcing call center operations offers multiple advantages:
1. Reduced costs and workload — there is no need to hire, train and maintain a support team, because a call center outsourcing provider is doing it for you.
2. 24/7 call center services — customers receive assistance whenever they need it.
3. Flexibility and scalability — outsourced teams can be easily expanded on demand.
4. Security — compliance with all security protocols means your data is protected.
5. AI technology — chatbots ensure reduced response times.
How much do call center services cost?

We’ll tailor your pricing plan to your budget and your business needs. Essentially, the price will depend on the support team size, level of support, number of languages, service hours, integration plan, and several other factors. Advanced features include CRM integration and AI-driven automation.
For more details, visit our pricing page or contact us for a custom assessment.
What factors affect call center pricing?
Here are the factors affecting the cost of outsourcing a call center:
- Number of support consultants
- Complexity (L1, L2, L3 support)
- Languages (Limited number or 60+ languages)
- Coverage (16/7 or any)
- Talent acquisition (shared or dedicated hiring team)
- Integrations
- CRM selection and setup
- and others.
For enterprises, we develop pricing plans tailored specifically to their business needs. If you run an enterprise, fill out a form to get a quote.
What is the call center outsourcing process?
The process of outsourcing a call center begins with analyzing your business needs and budget. The next step is selecting a suitable provider that aligns with your goals and customer support expectations. If it’s SupportYourApp:
1. Together, we select the suitable pricing plan and personalize it for you.
2. After you sign up, we confirm all the details.
3. We perform the necessary integrations, prepare FAQs, knowledge base, and response templates.
4. You meet and approve candidates, we train them.
5. We LAUNCH in 1 month.
How to choose a call center outsourcing provider?
If you’ve made a decision to hire a call center team, it’s important to evaluate its:
- experience in your industry
- AI technology use and CRM integrations
- support team scalability opportunities
- number of languages supported
- data security certifications and compliance with security regulations
You might want to look at case studies and client testimonials to see if current and former clients are satisfied with the level of support.

Knowledge Base

For the past 10 years we have been through many-many challenges, victories, problems and failures. Here are our stories:

IT Support Tiers Explained: L0, L1, L2, and L3

By Olha Humeniuk-Solodka

11 min read

How Daria Leshchenko Built a Global CX Company — Interview

By Anastasiia Svyrydenko

9 min read

Join 1200+ other support professionals
and stay in the loop with the latest
updates from us:

...more?

People who viewed this page also viewed these services →

Amazon Customer Support Outsourcing for Sellers Healthcare Startup Support Startup Support eCommerce Support SaaS Support Inbound Call Center Back Office Support Pre-Sales Support Outsourcing Social Media Customer Service Technical Support Outsourcing Help Desk Outsourcing Call Center Outsourcing Gaming Customer Support Telephone Answering Services Live Chat Support Outsourcing Shopify Customer Service Outsourcing Outsourced Receptionist Service Outsourced IT Support Answering Services for Small Businesses Virtual Answering Services IT Customer Services Retail Customer Service Outsource E-mail Support Bilingual Answering Service Tech Support Call Center Inbound Sales Call Center Virtual Call Center Services B2B Call Centers Order Taking Service Flat Rate Answering Service After Hours Answering Service E-mail Answering Service Outsourcing BPO Call Center On-Call Services Overflow Call Handling Services Fintech Support

Gaming Customer Support Telephone Answering Services Live Chat Support Outsourcing Shopify Customer Service Outsourcing Outsourced Receptionist Service Outsourced IT Support Answering Services for Small Businesses Virtual Answering Services IT Customer Services Retail Customer Service Outsource E-mail Support Bilingual Answering Service

Tech Support Call Center Inbound Sales Call Center Virtual Call Center Services B2B Call Centers Order Taking Service Flat Rate Answering Service After Hours Answering Service E-mail Answering Service Outsourcing BPO Call Center On-Call Services Overflow Call Handling Services Fintech Support

Call Center Outsourcing

Solutions

Solutions