Outsourced Receptionist Service

Overall there are 2 reasons why businesses decide to forego an in-house staff and hire an outsourced receptionist:

1. Cutting the costs

   Small businesses or businesses with a small flow can’t always justify having a dedicated professional as it adds a lot of costs to the overall spending. Outsourced receptionist service, on the other hand, allows the business to redirect some funds that would usually be spent on a receptionist into other directions, making sure that it has the possibility to grow and be competitive. Here are just a few examples of the costs that a business can cut when hiring an outsourced receptionist:

   • The cost of hard- and software — there is quite a lot of soft- and hardware that a business needs in order to provide a good working place for a receptionist. Outsourcing allows one to save the resources needed to equip a place for a receptionist into perfecting their services and products — the outsourced vendor will take care about it and will surely have everything needed to make sure that outsourced receptionist services answer to the highest possible standards of the industry.
   • Full working day payment — it is possible that a small business or a business with a small flow might not need a receptionist for a full working day. But hiring a receptionist in-house will obligate a business to pay for 8-10 working hours or make sure that the payment is enough to stimulate a person to remain in their position. We at SupportYourApp have a special support model for business with small needs — shared teams. One consultant divides their working hours between several projects, which means that we can dedicate as little time to one project as one hour per day. This means that we can cover the needs of the businesses even with the smallest flow, enabling them to cut costs.
   • The cost of paid vacations — of course, we all need vacations from time to time. And receptionists are no exception, no matter how vital they are to the life of your operation. But when hiring an in-house receptionist a business owner will need to pay for vacations and sick leaves as is predetermined by law. Outsourced receptionist, on the other hand, will free the businesses from the need to pay for the receptionist’s time off and will always have someone to cover the incoming calls and messages.

2. Eliminating the need for teaching

   Receptionist is playing a vital part in the life of a business. They are taking the incoming calls and making sure that they reach the right recipient, enabling the correct flow of the information and communication between the team and the customers. Surely, there is a trial period and the time for training, but we have to understand that being a receptionist takes some time getting used to. At the same time, a virtual receptionist might not fully cover the needs of the business in this regard. As a result, an outsourced receptionist solution becomes the only option for businesses that do not want to waste their time for training and want to start getting the services right off the bat.

   Cutting the costs and providing the best outsourced receptionist services — this is what you as a vendor can get from SupportYourApp in the shortest of time after getting your quote.

Do you really need to hire outsourced receptionist services?

Initially, there are several signs that might tell you that the time to hire an outsourced receptionist services has come. The most common of them are:

1. Big flow and the lack of time to answer all the calls

   There is usually a maximum number of two receptionists present in the company. And let's face it — sometimes they are not enough. Sometimes it seems that even three of them would not cover a huge flow of calls and questions. That is exactly the place to start thinking about outsourced receptionist services. Remember — all the calls must be answered on time and with just the right information. That is where SupportYourApp has got you covered.

2. Too much unavoidable absence time

   67% of callers admit that they hang up the phone, if it is not answered right away. Imagine how many callers and potential customers and clients that is! With SupportYourApp outsourced receptionist service you will never miss a call ever again. We will make sure that there is always at least one member of the team to answer a call even in the busiest of hours.

3. The need to cover niche reception

   Outsourced receptionist bookkeeping or for a medical office. Virtual receptionist for a lawyer or outsourced solution for a car dealership — these are all niches, and they have their own specificities and requirements. That is why you have to make sure that your outsourced receptionist answers to all of them and can provide you with the best services possible.

4. The need to be flexible

   Every business comes to the time when the need to become flexible overpowers everything else. That is when the time for outsourcing comes. Flexibility (the ability to expand your team on demand, have any working hours your business needs and have as many consultants on the team as needed) is one of the main perks of outsourced receptionist service vendors, and they can surely provide it to you along with their expertise and good pricing.

Of course, when and if the business needs an outsourced receptionist is an individual decision, but we at SupportYourApp are ready to take over your receptionist wherever you need.

SupportYourApp expertise: Outsourced receptionist vs. in-house receptionist — what is the difference?

Of course, those considering outsourced receptionist might ask how is it really different from an in-house solution? How can one really benefit from outsourcing receptionist services and why is outsourcing considered the better option in the matter?

And we are here to answer these questions for you!

1. Popularity of conducting business by phone is succeeded by higher costs

   Even in our world of technology, conducting business over the phone (read any software that allows you to make calls) is still tremendously popular. 80% of customers prefer to do business over the phone AND, as a result, 80% of all business is conducted over the phone. This means that neglecting to have someone to answer the calls is pivotal for business’ success. That being said, it is still quite hard and expensive.

   It is said that an in-office, full-time receptionist costs about $14.45 an hour. And this does not include all non-salary benefits that can cost an additional 42.5% of their salary. It is clear that an outsourced receptionist will allow you to cut costs all the while maintaining efficient operation and make sure that 100% of your calls get answers.

2. The importance of getting all calls answered right away

   If you have an in-house receptionist, there is a chance that they are not going to be able to answer all calls. They can go away from their working place to make some tea, they can call in sick, or they can simply be busy with another task. In their turn, 72 to 80% of the callers will hang up without even leaving a voicemail if they do not get an answer from a receptionist right away. Imagine how many callers and customers that is.

   With SupportYourApp outsourced receptionist team all your calls will get their answers regardless of the overall number of calls and the level of engagement of the entire team.

3. Outsourced services are always of greater quality

   The team of SupportYourApp is very proud of the quality of training and the service that we are providing for our customers. We pay great attention to it because we know that almost 79% of customers end their business with a vendor because of a poor phone service. We also know that 60% of customers expect the services to get better each year. That is why we never stop our development and always look for new ways to train all our teams, which ultimately results in 95% customer satisfaction KPI.

   All in all, outsourced receptionist will be more cost-efficient, better trained and will ensure that the entire flow of customers gets their answer. And isn’t that the ultimate benefit of a solution?