Live Chat Support Outsourcing

Boost retention through instant, accurate 24/7 support, delivered by our team of experts.

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Trusted by 250 companies across 30+ countries

Our Solutions

Let’s find out what services are going to be right for you!

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Outsourced IT Support

Outsource your IT support to reduce costs and facilitate growth.
AI Customer Service Solutions

Transform your customer support with secure AI integrations.
Virtual Answering Services

Take care of your customers with efficient virtual answering services from SupportYourApp.
Fintech Support

Partner with us to deliver fast, secure fintech support in 60+ languages, ensuring smooth issue resolution and your customers’ peace of mind.
After Hours Answering Service

Professional after-hours answering service for 24/7 business continuity.
SaaS Customer Support

Elevate customer retention with our 24/7 SaaS support spanning L0–L3 tiers.
IT Help Desk Outsourcing

Propel CSAT and strengthen customer loyalty with 24/7 Tier 0–3 support.
eCommerce Customer Support

Boost customer satisfaction and sales with our 24/7 omnichannel support.

What You Get

Benefits of outsourcing live chat support.

Reduce wait times with our round-the-clock support team.
Scale live chat support fast to address ticket spikes.
Expand internationally. Our team speaks over 60 languages.
Cut expenses. Infrastructure & training costs are on us.
Grow customer satisfaction with our instant, reliable support.

Why SupportYourApp

Get a glimpse of why we're different. Here’s a sneak peek.

Expertise

16 years of experience in customer support.
24/7 Integration Support

We provide continuous services 24/7/365, including holidays.
Customization

Our solutions are tailored to ensure maximum impact.
Proven Results

Our clients experience 68% increase in resolved tickets.

Ultimate Security

Our clients' security is our priority. That is why we are
complying with all essential security standards.

Level 1 Provider

The highest level of security that ensures 100% data safety and allows gathering and processing financial and credit card information.
CCPA Compliance

Key certification reflecting our dedication to privacy, ensuring top-tier data protection and transparency for our clients.
GDPR

Full compliance with the EU General Data Protection Regulation act — a legal framework that sets scopes for the collecting and processing of personal data of the EU citizens by the companies operating inside the EU.
ISO 27001:2022

Process certification that ensures clients’ data protection and management in accordance with global standards.

250+

Companies worldwide have already chosen SupportYourApp

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Your Support
Launch Roadmap

A clear path from your goals to live support.

Outsource My Support

Now

Get started

You select a package that fits best

1 day

Tailored solution

We design your support setup around your goals

7 days

Signup

We agree on all the details and you sign up

10 days

Integration

We deliver system integrations tailored to your needs

1 month

Launch

We go live and you watch your CSAT climb

Unified Support System

We handle conversations across all possible channels and integrate with any CRM or tool.

From any Channel...

Your customers will be heard through any channel you choose...

in-app
WhatsApp
Facebook
iMessage
Chat
Email
Viber
VoiP

...to any Integration

...and we can integrate with all major CRM systems or add a new integration just for you.

Salesforce
Notion
Zendesk
Aircall
Slack
HubSpot
Intercom
Freshdesk
Jira
Asana

Powering Clients
Growth Worldwide

Helping ambitious companies scale without compromise.

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With all the agents working on the team, we were able to drastically improve all of our key performance indicators. Our average first response time was dropped under 1.5 hours, our average resolution time dropped under 12 hours, and our customer satisfaction scores were higher than ever.

Monica Perez

Monica Perez, Head of CS at Sign Easy

SupportYourApp's work has resulted in a dramatic increase in great feedback from our customers. We hear all the time from customers on Shopper Approved, telling us they've never seen a company with such a fast response time.

Josh Brown

Josh Brown, CEO Softorino

Within 3 months, over 80% of sales and support requests were able to be addressed directly by SupportYourApp. By creating the tools and processes we are now able to add additional resources when the need arises. They are truly committed to supporting the customer at all levels.

Todd Penny

Todd Penny, Founder at GoCodes

The highlight of SupportYourApp's CRM is the ability to review all the phone calls that come through, handy filter or quickly show open issues, or issues needing developer attention. At this point, it seems the most appropriate for our e-mail and phone support outsourcing.

Chris Devor

Chris Devor, CEO and founder at Macroplant

SupportYourApp was a godsend to us. The ability to have people respond to our customers no matter where they are in the world on 24/7 basis is really astonishing. I was working in other companies where the support level did not come even close.

Kevin La Rue

Kevin La Rue, Vice President at Skylum, Inc.

We wanted to improve our standard of customer support. We had one full time person working in Germany. He did a great job, but he was off at night, on weekends... We also were not able to answer the phone. The outsourcing services of SupportYourApp did improve on that.

Oliver Breidenbach

Oliver Breidenbach, CEO and founder at Boinx Software Ltd.

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Trusted by 250+ companies

Reasons to Consider Live Chat Outsourcing

Customer Support
Outsourcing,
Explained

Discover smarter support powered by AI.

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What is live chat support?

Live chat support means using real-time messaging to assist customers through their website or app. It allows customers to communicate directly with support consultants and get quick answers to their questions. Partnering with a third-party provider who specializes in support via live chat and other communication channels like phone, email, and social media, can help you reduce workload and focus on your core business activities.
Why should you outsource your live chat services?
Outsourcing live chat support can bring you the following benefits:
1. Reduced costs and workload — a live chat outsourcing company is doing all the hiring, onboarding, training, and maintaining of the support consultants for you, so there is no need to do it yourself.
2. 24/7 live chat support — customers get help around the clock.
3. Scalability — the size of your outsourced team can be adjusted on demand.
4. Data security — compliance with all security protocols and regulations means your sensitive information is safe.
5. AI technology and automation — chatbots and CRM integration ensure reduced response times and fast ticket resolution.
Outsourced support providers like SupportYourApp often also cover multiple other channels: phone, email, social media, WhatsApp, Facebook Messenger, and others.
What are the available chat outsourcing pricing options?

Your custom pricing plan will be based on your budget and business needs. Essentially, we offer a range of packages that vary depending on the team size, support complexity (L1, L2, L3), languages used, integration plan, and other parameters. We can also create a custom support ecosystem to cater to your unique needs. For more details, visit our Packages page or contact us to discuss your tailored solution.
What are the benefits of 24/7 live chat support?

Round-the-clock chat support ensures your customers can reach you anytime, regardless of time zones. Customers can get their issues resolved or receive a response without waiting for your office hours, reducing the chance they'll seek help from your competitor. So, 24/7 availability helps improve customer satisfaction, builds trust, and increases retention — boosting overall business performance.
How to choose a live chat support service provider
Before you outsource your live chat operations, it’s crucial to evaluate your future partner’s:
- experience and case studies
- AI technology use and automation capabilities
- levels of support provided
- number of languages supported
- data security certifications and compliance with relevant regulations
Explore client testimonials to see if their current and former clients are satisfied with the level of support.
Are your services available in my country?

We support clients across Europe and the US. Some of the countries we serve include the UK, Germany, Israel, Australia, Sweden, Switzerland, France, Canada and more. Contact us to find out if we provide services in your region.