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Healthcare Customer Service Outsourcing

Elevate patient satisfaction with our HIPAA-compliant, compassionate, timely customer support.

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Trusted by 250 companies across 30+ countries

Our Solutions

Let’s find out what services are going to be right for you!

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What You Get

Features of our outsourced healthcare customer support.

  • Providing 24/7 multilingual support

  • Ensuring HIPAA-compliant processes for secure and private data handling

  • Offering omnichannel support via email, phone, live chat, social media, and more

  • Customizing solutions for healthcare startups, clinics, and tech platforms

  • Assisting with appointment scheduling, rescheduling, and management

  • Delivering tech support for healthcare apps, portals, and devices

  • Engaging patients proactively through follow-up calls, reminders, and feedback collection

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Why SupportYourApp

Get a glimpse of why we're different. Here’s a sneak peek.

  • Expertise

    16 years of experience in customer support.

  • 24/7 Integration Support

    We provide continuous services 24/7/365, including holidays.

  • Customization

    Our solutions are tailored to ensure maximum impact.

  • Proven Results

    Our clients experience 68% increase in resolved tickets.

Ultimate Security

Our clients' security is our priority. That is why we are complying with all essential security standards.

250+

Companies worldwide have already chosen SupportYourApp

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Your Support
Launch Roadmap

A clear path from your goals to live support.

Outsource My Support
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Now

Get started

You select a package that fits best

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1 day

Tailored solution

We design your support setup around your goals

sign-up

7 days

Signup

We agree on all the details and you sign up

integration

10 days

Integration

We deliver system integrations tailored to your needs

launch

1 month

Launch

We go live and you watch your CSAT climb

Unified Support System

We handle conversations across all possible channels and integrate with any CRM or tool.

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From any Channel...

Your customers will be heard through any channel you choose...

  • in-app

  • WhatsApp

  • Facebook

  • iMessage

  • Chat

  • Email

  • Viber

  • VoiP

...to any Integration

...and we can integrate with all major CRM systems or add a new integration just for you.

  • Salesforce

  • Notion

  • Zendesk

  • Aircall

  • Slack

  • HubSpot

  • Intercom

  • Freshdesk

  • Jira

  • Asana

Powering Clients'
Growth Worldwide

Helping ambitious companies scale without compromise.

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With all the agents working on the team, we were able to drastically improve all of our key performance indicators. Our average first response time was dropped under 1.5 hours, our average resolution time dropped under 12 hours, and our customer satisfaction scores were higher than ever.

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Monica Perez

Monica Perez, Head of CS at Sign Easy

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SupportYourApp's work has resulted in a dramatic increase in great feedback from our customers. We hear all the time from customers on Shopper Approved, telling us they've never seen a company with such a fast response time.

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Josh Brown

Josh Brown, CEO Softorino

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Within 3 months, over 80% of sales and support requests were able to be addressed directly by SupportYourApp. By creating the tools and processes we are now able to add additional resources when the need arises. They are truly committed to supporting the customer at all levels.

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Todd Penny

Todd Penny, Founder at GoCodes

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The highlight of SupportYourApp's CRM is the ability to review all the phone calls that come through, handy filter or quickly show open issues, or issues needing developer attention. At this point, it seems the most appropriate for our e-mail and phone support outsourcing.

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Chris Devor

Chris Devor, CEO and founder at Macroplant

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SupportYourApp was a godsend to us. The ability to have people respond to our customers no matter where they are in the world on 24/7 basis is really astonishing. I was working in other companies where the support level did not come even close.

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Kevin La Rue

Kevin La Rue, Vice President at Skylum, Inc.

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We wanted to improve our standard of customer support. We had one full time person working in Germany. He did a great job, but he was off at night, on weekends... We also were not able to answer the phone. The outsourcing services of SupportYourApp did improve on that.

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Oliver Breidenbach

Oliver Breidenbach, CEO and founder at Boinx Software Ltd.

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Get a Quote
Within 24 Hours

Share your support needs, and we’ll get back with a custom plan and a cost estimate.

Why Choose Healthcare Call Center Outsourcing

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Ensure 24/7 Availability

Our teams operate in shifts across time zones, allowing us to ensure round-the-clock coverage without gaps. This means patients can reach out anytime — whether it’s for booking appointments, getting wellness advice, or addressing urgent concerns. We monitor inquiry volume patterns to optimize staffing and reduce wait times during peak hours. All interactions are logged in real time, keeping the support team informed and workflows uninterrupted. 24/7 coverage helps you build trust with your patients by showing that your organization is always accessible and responsive — day or night. It reassures them that they can rely on your team whenever they need assistance, no matter the time.

Secure Healthcare Customer Support

We provide secure support by following HIPAA-compliant processes and using advanced data protection tools. All patient conversations are encrypted end-to-end to prevent unauthorized access. Our systems feature controlled access and regular security audits. Each customer representative is trained in healthcare privacy regulations and follows clear protocols to protect patients’ sensitive information. From appointment scheduling to medical inquiries, every interaction is handled with confidentiality, giving both patients and a healthcare provider peace of mind. Want to learn more about us? Connect with us and get a quote!

Reduce Costs with Medical Call Center Services

Hiring, training, and managing a support team takes time and resources — especially when doctors and patients expect accuracy, empathy, and compliance. By outsourcing to us, you get trained, HIPAA-compliant representatives who can handle everything from scheduling appointments and insurance questions to pharmaceutical inquiries and urgent concerns. You won’t need to manage recruitment, onboarding, or shift coverage — we take care of it all. This lets your internal teams stay focused on their work while we ensure patients get reliable, timely assistance around the clock. Take a look at our packages for more details.

Grow Your Healthcare Company 

Healthcare customer service outsourcing helps you grow by allowing your team to focus on delivering care, not managing support operations. While you run your core business, we handle patient communication — efficiently, with empathy, and around the clock. Need to expand into new regions? We make international growth easier by quickly providing the consultants who speak the local language and understand the local culture and expectations. Outsourcing also supports your digital transformation by streamlining communication, integrating with your existing systems, and making patient support more accessible and scalable. 

Maintain Data Safety

When you choose our medical phone answering service, you can trust that your patients’ information is managed with the highest level of care and security — meeting both regulatory requirements and patient expectations. We’re not only HIPAA-compliant, we’re also certified with PCI-DSS Level 1 and ISO 27001:2013. This ensures that both medical records and payment details, like credit card information, are protected at every level. Regular audits, strict access controls, and continuous team training further reinforce our commitment to data security.

Enhance the Quality of Patient Support

As a healthcare customer service BPO, we ensure improved CX for your patients by handpicking consultants with experience in healthcare and strong interpersonal skills. Our team members are trained to handle emotionally charged situations with empathy and professionalism. They’re equipped to navigate complex patient inquiries and manage urgent requests with calm and care. Ongoing training, performance reviews, and quality assurance processes ensure every interaction meets high standards — helping you deliver consistent, compassionate support that builds patient trust and reflects your company’s commitment to care.

Customer Support Outsourcing, Explained

Discover smarter support powered by AI.

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  • What is customer service in healthcare?

    In healthcare, customer service plays a crucial role in supporting patients throughout their entire care journey. It includes helping with appointment scheduling, answering medical or administrative questions, explaining insurance coverage, and offering emotional reassurance during stressful situations. This kind of support ensures that patients feel informed, respected, and cared for. Beyond efficiency, it’s about building trust and reducing anxiety — key factors in improving satisfaction, encouraging treatment adherence, and ultimately contributing to better health outcomes.
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  • Why is customer service important in healthcare?

    Effective customer service leads to better health outcomes by making patients feel heard, informed, and cared for throughout their healthcare journey. In a setting where emotions and urgency often run high, responsive and compassionate support helps reduce stress and build trust. From scheduling appointments and handling insurance questions to managing follow-ups and urgent concerns, strong customer service keeps patients connected to their care. When patients feel supported at every step, they’re more likely to follow through with treatment, stay loyal to your practice, and share positive feedback — resulting in better outcomes for both their health and your organization’s success.
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  • How to improve customer service in healthcare? 

    To improve customer service in your healthcare company, start by training your support staff in effective communication, empathy, and managing sensitive patient interactions. Equipping them with these skills builds trust and improves the patient experience. Alternatively, outsourcing to a healthcare customer service provider like SupportYourApp offers you access to trained consultants, 24/7 availability, multilingual support, and compliance. It ensures high-quality patient communication — allowing you to focus more on clinical care and less on support operations.
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  • What languages do you provide support in?

    Our team is fluent in over 60+ languages, including English, Spanish, German, French, and others. This helps us reduce miscommunication risks, build comfort and trust with patients, and supports your ability to expand into international markets with confidence.
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  • Do you offer services in my country?

    We provide healthcare customer service to clients across Europe and the US, UK, Germany, Australia, Israel, Sweden, Switzerland, France, Canada and some other regions. Connect with us to see if we operate in your country. 
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Knowledge Base

For the past 16 years we have been through many-many challenges, victories, problems and failures. Here are our stories:

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