How to Recognize a Call Center Burnout and Reduce It
Imagine: you set up a call center. Everything runs as smoothly as possible. But all...
By Nika Kiriienko
Updated: 04/25/25
8 min read
Nika is an independent digital marketer with a real passion for the world of customer service who has been working in the field for the last 10 years. She was born and raised in Kyiv, Ukraine which is where she lives now with her adorable Yorkshire Terrier. Nika loves doing a deep research of modern customers’ behavior which makes her a real pro in understanding their preferences and interests. She loves travel, technical diving, and sports.
Imagine: you set up a call center. Everything runs as smoothly as possible. But all...
By Nika Kiriienko
Updated: 04/25/25
8 min read
The more your business grows, the more customers you acquire. The more customers you have,...
By Nika Kiriienko
Updated: 04/09/25
6 min read
You've been dreaming of becoming a customer service manager for years, now it's time to learn what it takes to become one and the tasks that wait for you.
By Nika Kiriienko
Updated: 04/25/25
6 min read
Customer escalation is the thing that every business owner is trying to avoid although it...
By Nika Kiriienko
Updated: 04/25/25
7 min read
We hope that our way of conducting QA might give some useful insights for those who have never done it before as well as those who are looking for some fresh new workable ideas.
By Nika Kiriienko
Updated: 04/09/25
10 min read
Working in a call center outsourcing company can require long hours of sitting, overnight shifts,...
By Nika Kiriienko
Updated: 02/05/21
3 min read
Customers these days are very demanding. With their need for speed, they expect a quicker...
By Nika Kiriienko
Updated: 04/09/25
4 min read
Support teams in every industry are always affected by seasonal disparity especially when it comes to...
By Nika Kiriienko
Updated: 12/09/20
3 min read
In today’s highly competitive environment, when attracting new and retaining current customers has never been...
By Nika Kiriienko
Updated: 03/11/25
6 min read