12 articles by:

Anastasiia Svyrydenko

Anastasiia's writing expertise spans tech, mental health, business growth, and customer excellence. When she's not crafting engaging, insightful content, you can find Anastasiia curled up with a book or walking her dog in the nearest park.

Customer Service Level: Definition, Standards, Measuring

Your customer service level can make or break a customer’s experience — and your company’s...

By Anastasiia Svyrydenko

Updated: 06/11/25

6 min read

My Career Journey: Viktoriia Cherednyk, PR and Partnerships Director

Introduction Q: Viktoriia, what are your key responsibilities as PR and Partnerships Director? Think of...

By Anastasiia Svyrydenko

Updated: 05/30/25

6 min read

From Job Opening to Job-Ready in Just 10 Days: SupportYourApp’s Recruitment Win for Cocoatech

“We could focus on evaluating skills rather than handling logistics. SupportYourApp took care of everything...

By Anastasiia Svyrydenko

Updated: 06/13/25

3 min read

Faster Response Times & Scalability: How We Transformed Support for Flibco

GOAL: As a European airport shuttle service, Flibco, expanded and their customer base grew, they...

By Anastasiia Svyrydenko

Updated: 06/05/25

3 min read

Top Technical Support Companies in 2025: An Honest Review

In 2025, businesses rely on fast, expert tech support more than ever. With software, systems,...

By Anastasiia Svyrydenko

Updated: 06/04/25

7 min read

My Career Journey: Roman Bednarchyk, Chief Growth Officer

Introduction Q: Roman, could you tell us what your day-to-day looks like as Chief Growth...

By Anastasiia Svyrydenko

Updated: 05/26/25

6 min read

How to Hire a Call Center: Costs & Key Tips

Call centers are responsible for handling a large volume of inbound and outbound customer calls....

By Anastasiia Svyrydenko

Updated: 04/17/25

9 min read

Customer Support vs Technical Support

Customer service teams wear many hats. They resolve issues, track orders, and help users with...

By Anastasiia Svyrydenko

Updated: 04/01/25

11 min read

My Career Journey: Maksym Natiazhko, Client Experience Director

Introduction Q: Maksym, your role is brand new for the company. What are your main...

By Anastasiia Svyrydenko

Updated: 04/10/25

5 min read