My Career Journey: Kseniia Savchenko, Chief People Officer
Introduction Q: Kseniya, can you give us a peek behind the scenes of what do...
By Anastasiia Svyrydenko
Updated: 08/29/25
8 min read
21 articles by:
Anastasiia Svyrydenko
Anastasiia's writing expertise spans tech, mental health, business growth, and customer excellence. When she's not crafting engaging, insightful content, you can find Anastasiia curled up with a book or walking her dog in the nearest park.
Customer Service Quality Assurance: Guide & Checklist
We hope that our way of conducting QA might give some useful insights for those who have never done it before as well as those who are looking for some fresh new workable ideas.
By Anastasiia Svyrydenko
Updated: 08/29/25
8 min read
How We Helped Kurzgesagt Cut Email Response Time to 12 Minutes and Reach a 4.95 CSAT
42% of consumers trust online reviews as much as recommendations from friends and family. A...
By Anastasiia Svyrydenko
Updated: 08/26/25
3 min read
How Daria Leshchenko Built a Global CX Company — Interview
In this customer support podcast, Daria Leshchenko, the CEO and Managing Partner at SupportYourApp, shares...
By Anastasiia Svyrydenko
Updated: 08/13/25
7 min read
My Career Journey: Vitalii Kushnirenko, Chief Information Security Officer
Introduction Q: Vitaliy, what are your main responsibilities as Chief Information Security Officer? As CISO,...
By Anastasiia Svyrydenko
Updated: 07/31/25
6 min read
How Welcome to Bob Cut Support Response Time by 99.7% — Without Hiring More Staff
How do you boost support productivity without investing a ton into new hires? Welcome to...
By Anastasiia Svyrydenko
Updated: 08/18/25
3 min read
Personalized Customer Service: Why Are Customers Turning Away From Chatbots?
A whopping 70% of customers had a negative chatbot experience in 2024. With businesses increasingly...
By Anastasiia Svyrydenko
Updated: 07/14/25
7 min read
My Career Journey: Eugene Hordiienko, Chief Technology Officer
Introduction Q: Eugene, what are your key responsibilities as Chief Technology Officer? In a nutshell,...
By Anastasiia Svyrydenko
Updated: 07/02/25
7 min read
The Role Was Unique, So Was the Consultant: Our Tailored Support for a Tech Company
What if your support need doesn’t quite match a standard job description? Our client is...
By Anastasiia Svyrydenko
Updated: 08/14/25
2 min read