26 articles by:

Anastasiia Svyrydenko

Anastasiia's writing expertise spans tech, mental health, business growth, and customer excellence. When she's not crafting engaging, insightful content, you can find Anastasiia curled up with a book or walking her dog in the nearest park.

Happeo Cuts Email Response Time to 30 Minutes With Our B2B Customer Support Team

“As we strive for outstanding customer relations, it’s great to see that the support team...

By Anastasiia Svyrydenko

Updated: 10/31/25

2 min read

My Career Journey: Liubov Tykholoz, Vice CEO

Introduction Q: Liubov, what does being Vice CEO look like in action? Being Vice CEO...

By Anastasiia Svyrydenko

Updated: 11/04/25

6 min read

C2 English + Academic Writing: Our Digital Product Support for a Psychology Organization

“We value how quickly SupportYourApp has trained the consultants to meet our standards, so that...

By Anastasiia Svyrydenko

Updated: 10/23/25

2 min read

SupportYourApp at 15: Stories, Lessons, and Surprises From Our CEO

The story of SupportYourApp started in October 2010 — back when Instagram didn’t exist yet,...

By Anastasiia Svyrydenko

Updated: 10/01/25

8 min read

95% Faster Replies and Happier Customers: Inside Softorino’s Voice AI Story

“When we first tested Voice AI customer support from SupportYourApp, our honest reaction was ‘wow’...

By Anastasiia Svyrydenko

Updated: 10/23/25

3 min read

My Career Journey: Kseniia Savchenko, Chief People Officer

Introduction Q: Kseniya, can you give us a peek behind the scenes of what do...

By Anastasiia Svyrydenko

Updated: 10/17/25

8 min read

Customer Service Quality Assurance: Guide & Checklist

We hope that our way of conducting QA might give some useful insights for those who have never done it before as well as those who are looking for some fresh new workable ideas.

By Anastasiia Svyrydenko

Updated: 10/20/25

8 min read

How We Helped Kurzgesagt Cut Email Response Time to 12 Minutes and Reach a 4.95 CSAT

42% of consumers trust online reviews as much as recommendations from friends and family. A...

By Anastasiia Svyrydenko

Updated: 10/30/25

3 min read

How Daria Leshchenko Built a Global CX Company — Interview

In this customer support podcast, Daria Leshchenko, the CEO and Managing Partner at SupportYourApp, shares...

By Anastasiia Svyrydenko

Updated: 10/22/25

7 min read