From 8 Hours to 5 Minutes: How Cocoatech Cut Resolution Time With SupportYourApp and CoSupport AI Chatbot
“The AI chatbot lets our team focus on the complex cases while customers still get...
By Anastasiia Svyrydenko
Updated: 11/21/25
4 min read
28 articles by:
Anastasiia Svyrydenko
Anastasiia's writing expertise spans tech, mental health, business growth, and customer excellence. When she's not crafting engaging, insightful content, you can find Anastasiia curled up with a book or walking her dog in the nearest park.
How We Helped NotaryPublic24 Cut Resolution Time by 64% With Our Omnichannel Customer Support
Imagine running a fast-growing online business where every customer question lands directly in your inbox,...
By Anastasiia Svyrydenko
Updated: 11/25/25
3 min read
Happeo Cuts Email Response Time to 30 Minutes With Our B2B Customer Support Team
“As we strive for outstanding customer relations, it’s great to see that the support team...
By Anastasiia Svyrydenko
Updated: 11/26/25
2 min read
My Career Journey: Liubov Tykholoz, Vice CEO
Introduction Q: Liubov, what does being Vice CEO look like in action? Being Vice CEO...
By Anastasiia Svyrydenko
Updated: 11/04/25
6 min read
C2 English + Academic Writing: Our Digital Product Support for a Psychology Organization
“We value how quickly SupportYourApp has trained the consultants to meet our standards, so that...
By Anastasiia Svyrydenko
Updated: 10/23/25
2 min read
SupportYourApp at 15: Stories, Lessons, and Surprises From Our CEO
The story of SupportYourApp started in October 2010 — back when Instagram didn’t exist yet,...
By Anastasiia Svyrydenko
Updated: 11/26/25
8 min read
95% Faster Replies and Happier Customers: Inside Softorino’s Voice AI Story
“When we first tested Voice AI customer support from SupportYourApp, our honest reaction was ‘wow’...
By Anastasiia Svyrydenko
Updated: 11/25/25
3 min read
My Career Journey: Kseniia Savchenko, Chief People Officer
Introduction Q: Kseniya, can you give us a peek behind the scenes of what do...
By Anastasiia Svyrydenko
Updated: 11/26/25
8 min read
Customer Service Quality Assurance: Guide & Checklist
We hope that our way of conducting QA might give some useful insights for those who have never done it before as well as those who are looking for some fresh new workable ideas.
By Anastasiia Svyrydenko
Updated: 10/20/25
8 min read