How Welcome to Bob Cut Support Response Time by 99.7% — Without Hiring More Staff
How do you boost support productivity without investing a ton into new hires? Welcome to...
By Anastasiia Svyrydenko
Updated: 07/23/25
3 min read
16 articles by:
Anastasiia Svyrydenko
Anastasiia's writing expertise spans tech, mental health, business growth, and customer excellence. When she's not crafting engaging, insightful content, you can find Anastasiia curled up with a book or walking her dog in the nearest park.
Personalized Customer Service: Why Are Customers Turning Away From Chatbots?
A whopping 70% of customers had a negative chatbot experience in 2024. With businesses increasingly...
By Anastasiia Svyrydenko
Updated: 07/14/25
7 min read
My Career Journey: Eugene Hordiienko, Chief Technology Officer
Introduction Q: Eugene, what are your key responsibilities as Chief Technology Officer? In a nutshell,...
By Anastasiia Svyrydenko
Updated: 07/02/25
7 min read
The Role Was Unique, So Was the Consultant: Our Tailored Support for a Tech Company
What if your support need doesn’t quite match a standard job description? Our client is...
By Anastasiia Svyrydenko
Updated: 07/14/25
2 min read
Customer Service Level: Definition, Standards, Measuring
Your customer service level can make or break a customer’s experience — and your company’s...
By Anastasiia Svyrydenko
Updated: 07/14/25
6 min read
My Career Journey: Viktoriia Cherednyk, PR and Partnerships Director
Introduction Q: Viktoriia, what are your key responsibilities as PR and Partnerships Director? Think of...
By Anastasiia Svyrydenko
Updated: 07/02/25
6 min read
From Job Opening to Job-Ready in Just 10 Days: SupportYourApp’s Recruitment Win for Cocoatech
“We could focus on evaluating skills rather than handling logistics. SupportYourApp took care of everything...
By Anastasiia Svyrydenko
Updated: 06/24/25
3 min read
Faster Response Times & Scalability: How We Transformed Support for Flibco
GOAL: As a European airport shuttle service, Flibco, expanded and their customer base grew, they...
By Anastasiia Svyrydenko
Updated: 07/22/25
3 min read
Top Technical Support Companies in 2025: An Honest Review
In 2025, businesses rely on fast, expert tech support more than ever. With software, systems,...
By Anastasiia Svyrydenko
Updated: 06/04/25
7 min read