Call Center Performance Metrics: Measured, Managed, and Mastered
Ever wondered how we ensure our support team is truly rocking? What’s the secret behind...
By Svitlana Biloshkura
Updated: 04/09/25
10 min read
33 articles by:
Svitlana Biloshkura
Svitlana had a passion for deep and extensive research, which helped her gain valuable expertise in customer support trends. Thanks to her ability to analyze and understand the evolving landscape of customer support, she created insightful research materials in a simple and clear language.
Learning and Development: The Investment That Pays Off
What if the world of business remained stagnant, with skills that never evolved and knowledge...
By Svitlana Biloshkura
Updated: 10/10/24
11 min read
Secrets of Creating a Learning and Development Strategy That Delivers Results
In the modern workplace, Learning and Development (L&D) is a transformative force, no longer limited...
By Svitlana Biloshkura
Updated: 12/09/24
14 min read
What Is Learning and Development?
In today’s fast-changing, tech-driven era, business success relies on employee adaptability and expertise. To stay...
By Svitlana Biloshkura
Updated: 03/21/25
12 min read
What Is Customer Retention and How Does It Fuel Business Growth?
When customers reflect on companies they hold in high regard, which ones spring into their...
By Svitlana Biloshkura
Updated: 04/09/25
12 min read
Keys to Great Customer Success Teams
In recent times, the landscape of customer acquisition has undergone a significant transformation, leading to...
By Svitlana Biloshkura
Updated: 04/09/25
12 min read
Customer Success Metrics: A Roadmap to Business Growth
According to Gartner, businesses are putting a lot of effort into improving how customers feel...
By Svitlana Biloshkura
Updated: 04/09/25
15 min read
What Is Customer Success? Strategies and Definitions
In the current business landscape, customer-centricity is not just a buzzword but a prevailing trend....
By Svitlana Biloshkura
Updated: 04/09/25
14 min read
Understanding the Importance of the Digital Customer Journey Map
The digital customer journey refers to the entire process a customer goes through when interacting...
By Svitlana Biloshkura
Updated: 07/12/24
9 min read