My Career Journey: Vitalii Kushnirenko, Chief Information Security Officer
Introduction Q: Vitaliy, what are your main responsibilities as Chief Information Security Officer? As CISO,...
By Anastasiia Svyrydenko
Updated: 10/20/25
6 min read
Customer Service SLA: Guide & Best Practices
According to amplifAI, US companies lose up to $75 billion annually as a result of...
By Ilya Patricha
Updated: 10/20/25
7 min read
How Welcome to Bob Cut Support Response Time by 99.7% — Without Hiring More Staff
How do you boost support productivity without investing a ton into new hires? Welcome to...
By Anastasiia Svyrydenko
Updated: 10/30/25
3 min read
Philippines Call Center Outsourcing: A 2025 Overview
Companies save an average of 70% on labor costs by outsourcing customer service to the...
By Oleksii Babich
Updated: 07/17/25
8 min read
CX in a Post-Chatbot World
Clear steps to meet customer expectations and grow CSAT.
By SupportYourApp
Updated: 07/09/25
< 1 min read
Customer Satisfaction KPIs
According to Salesforce’s State of the Connected Customer Report, 89% of customers are more likely...
By Olha Humeniuk-Solodka
Updated: 10/22/25
8 min read
Personalized Customer Service: Why Are Customers Turning Away From Chatbots?
A whopping 70% of customers had a negative chatbot experience in 2024. With businesses increasingly...
By Anastasiia Svyrydenko
Updated: 10/20/25
7 min read
My Career Journey: Eugene Hordiienko, Chief Technology Officer
Introduction Q: Eugene, what are your key responsibilities as Chief Technology Officer? In a nutshell,...
By Anastasiia Svyrydenko
Updated: 10/20/25
7 min read
The Role Was Unique, So Was the Consultant: Our Tailored Support for a Tech Company
What if your support need doesn’t quite match a standard job description? Our client is...
By Anastasiia Svyrydenko
Updated: 10/23/25
2 min read