Best SaaS Customer Support Companies in 2025
An estimated 43% of companies now outsource their customer service. While in-house teams remain an...
By Ilya Patricha
Updated: 12/10/25
10 min read
Top 10 AI Customer Service Companies 2025: Functions & Prices
Top-notch customer support is about efficiency, scalability, and making customers happier. Companies that have integrated...
By Nick Ryabchenko
Updated: 11/28/25
14 min read
95% Faster Replies and Happier Customers: Inside Softorino’s Voice AI Story
“When we first tested Voice AI customer support from SupportYourApp, our honest reaction was ‘wow’...
By Anastasiia Svyrydenko
Updated: 11/25/25
3 min read
HubSpot CRM Pros and Cons: A Complete Guide for Businesses
Did you know that, as of 2025, over 91% of businesses with 10 or more...
By Maryna Stavnycha
Updated: 10/17/25
9 min read
My Career Journey: Kseniia Savchenko, Chief People Officer
Introduction Q: Kseniya, can you give us a peek behind the scenes of what do...
By Anastasiia Svyrydenko
Updated: 11/26/25
8 min read
Customer Service Quality Assurance: Guide & Checklist
We hope that our way of conducting QA might give some useful insights for those who have never done it before as well as those who are looking for some fresh new workable ideas.
By Anastasiia Svyrydenko
Updated: 12/10/25
8 min read
How We Helped Kurzgesagt Cut Email Response Time to 12 Minutes and Reach a 4.95 CSAT
42% of consumers trust online reviews as much as recommendations from friends and family. A...
By Anastasiia Svyrydenko
Updated: 12/02/25
3 min read
How Much Will Customer Service Outsourcing Cost Me?
Up to 80% of businesses globally outsource at least one function. For customer support specifically,...
By Nader Gammoudi
Updated: 12/10/25
7 min read
IT Support Tiers Explained: L0, L1, L2, and L3
About 60% of customers think that long wait times is the most frustrating part of...
By Olha Humeniuk-Solodka
Updated: 11/27/25
7 min read