FastSpring Review
Moving on with the series of articles about customer communication and service. Today, we are...
By Nick Ryabchenko
Updated: 08/12/25
5 min read
Customer Service Level: Definition, Standards, Measuring
Your customer service level can make or break a customer’s experience — and your company’s...
By Anastasiia Svyrydenko
Updated: 08/11/25
6 min read
Customer Service Department: Roles, Functions, Structure, and Tiers
In 2025, almost 80% of customers will switch to a competitor after just one bad...
By Olha Humeniuk-Solodka
Updated: 08/22/25
10 min read
My Career Journey: Viktoriia Cherednyk, PR and Partnerships Director
Introduction Q: Viktoriia, what are your key responsibilities as PR and Partnerships Director? Think of...
By Anastasiia Svyrydenko
Updated: 07/02/25
6 min read
From Job Opening to Job-Ready in Just 10 Days: SupportYourApp’s Recruitment Win for Cocoatech
“We could focus on evaluating skills rather than handling logistics. SupportYourApp took care of everything...
By Anastasiia Svyrydenko
Updated: 08/21/25
3 min read
How to Choose the Best Help Desk Software for Your Support Team in 2025
As customers increasingly demand fast, seamless support, help desk platforms have become a go-to way...
By Oleksii Babich
Updated: 08/22/25
10 min read
Travel Agency Call Center: How to Handle Seasonal Spikes
About 8 out of 10 business travelers experienced disruptions while travelling in 2024. This number...
By Daniel Kravchenko
Updated: 08/22/25
11 min read
Faster Response Times & Scalability: How We Transformed Support for Flibco
GOAL: As a European airport shuttle service, Flibco, expanded and their customer base grew, they...
By Anastasiia Svyrydenko
Updated: 08/14/25
3 min read
Project Reviews: Bringing Strategy, Insight, and Heart Into Our Client Partnerships
At SupportYourApp, we believe great partnerships are built not just on performance, but on understanding...
By Ilya Patricha
Updated: 07/22/25
7 min read