Live Chat vs Chatbot. What’s Better for Your Business?
Is customer service your business’s competitive edge in today’s digital-first world? And if so, do...
By Ilya Patricha
Updated: 07/14/25
7 min read
Call Center Quality Monitoring: Proven Practices to Elevate CX
According to Infotech, 74% of consumers are inclined to switch brands after just one bad...
By Olha Humeniuk-Solodka
Updated: 08/22/25
9 min read
FastSpring Review
Moving on with the series of articles about customer communication and service. Today, we are...
By Nick Ryabchenko
Updated: 08/12/25
5 min read
Customer Service Level: Definition, Standards, Measuring
Your customer service level can make or break a customer’s experience — and your company’s...
By Anastasiia Svyrydenko
Updated: 08/11/25
6 min read
Customer Service Department: Roles, Functions, Structure, and Tiers
In 2025, almost 80% of customers will switch to a competitor after just one bad...
By Olha Humeniuk-Solodka
Updated: 08/22/25
10 min read
My Career Journey: Viktoriia Cherednyk, PR and Partnerships Director
Introduction Q: Viktoriia, what are your key responsibilities as PR and Partnerships Director? Think of...
By Anastasiia Svyrydenko
Updated: 07/02/25
6 min read
From Job Opening to Job-Ready in Just 10 Days: SupportYourApp’s Recruitment Win for Cocoatech
“We could focus on evaluating skills rather than handling logistics. SupportYourApp took care of everything...
By Anastasiia Svyrydenko
Updated: 08/21/25
3 min read
How to Choose the Best Help Desk Software for Your Support Team in 2025
As customers increasingly demand fast, seamless support, help desk platforms have become a go-to way...
By Oleksii Babich
Updated: 08/22/25
10 min read
Travel Agency Call Center: How to Handle Seasonal Spikes
About 8 out of 10 business travelers experienced disruptions while travelling in 2024. This number...
By Daniel Kravchenko
Updated: 08/22/25
11 min read