Blog on Customer Service & Outsourcing for Startups and Enterprises

My Career Journey: Paul Smolyk, Chief of Delivery Operations

Introduction Q: Paul, you recently stepped into the role of Chief of Delivery Operations after...

By Iuliia Moroz

Updated: 04/10/25

5 min read

Today’s business environment presents a dynamic but challenging opportunity for ambitious companies rivaling for customers’...

By Iuliia Moroz

Updated: 05/14/25

13 min read

Customer service drives every business — it’s the force behind improving relationships with the target...

By Iuliia Moroz

Updated: 05/13/25

12 min read

Your call center is the heart of your customer service — it targets their concerns...

By Iuliia Moroz

Updated: 04/29/25

10 min read

Introduction Q: Andrii, could you shed some light on your current role and key responsibilities? ...

By Kseniia Savchenko

Updated: 04/10/25

6 min read

Your customer support efficiency depends on two factors. Compare it to riding a car: you’ve...

By Iuliia Moroz

Updated: 04/10/25

7 min read

Customers are the cornerstone of every industry, but gaming companies have a particular relationship with...

By Iuliia Moroz

Updated: 04/10/25

6 min read

Managing social media platforms has become one of the key priorities for companies seeking to...

By Iuliia Moroz

Updated: 05/30/25

8 min read

AI has become one of the vital elements of superb customer service, as it provides...

By SupportYourApp

Updated: 03/04/25

< 1 min read