Data in Customer Support and Its Use for Competitive Advantage and Growth
Contrary to the common beliefs, customer support is not only a service needed for the...
By Veronika Gladchuk
Updated: 04/29/25
4 min read
9 articles by:
Veronika Gladchuk
Veronika graduated from university in Budapest where she lived for several years. Veronika is an expert when it comes to the latest technology and all-things-AI. In her spare time she enjoys not only playing but developing video games as well as drawing and reading fantasy books.
Data-Driven Is the New Black: What Are the Key Elements to Good Customer Service
At SupportYourApp, we resolve thousands of tickets daily. We work with different types of clients:...
By Veronika Gladchuk
Updated: 04/09/25
4 min read
Comparing Features of CRM Systems We Use
CRM or Customer Relationship Management is a set of strategies and tools aimed at understanding...
By Veronika Gladchuk
Updated: 04/09/25
3 min read
Customer Service Knowledge Base: Guides & Examples
At SupportYourApp, we can’t start supporting a product or service if we don’t have enough...
By Veronika Gladchuk
Updated: 04/25/25
4 min read
Team Performance and How to Enhance It: Top Resources for Team Development
Businesses are the most successful when they have diverse teams of professionals who are able...
By Veronika Gladchuk
Updated: 05/08/25
4 min read
To Be Successful Is to Be Flexible: How We Created a CRM System to Provide Customized Services
In the business environment of today, many executives understand that customers are their most important...
By Veronika Gladchuk
Updated: 04/09/25
5 min read
Checklist for Launching Customer Support
So your business is growing. After a thorough assessment, you have decided that a simple...
By Veronika Gladchuk
Updated: 04/29/25
5 min read
Our Success Is the Success of Our Clients – How Do We Track It?
It is hard to overstate the importance of customer service in development of a business....
By Veronika Gladchuk
Updated: 04/18/25
4 min read
Understanding Customer Perception and Its Role in Maintaining Your Business
When a potential customer approaches your company for the first time, they probably already have...
By Veronika Gladchuk
Updated: 04/25/25
7 min read