Boosting Customer Experience Through Team’s Well-Being
74% of customer support agents are at risk of burnout. Stress, big workload, monotonous tasks,...
By Kseniia Savchenko
3 min read
6 articles by:
Kseniia Savchenko
Kseniia has worked her way from a Customer Support Consultant to Chief Internal Operations Officer at SupportYourApp. She finds a way to relax in dancing and reading.
Promoting Diversity and Inclusivity in Support Teams
75% of professionals prefer working in diverse teams. They want to interact with people of...
By Kseniia Savchenko
7 min read
Holiday Season Support Strategy
Last holiday season, businesses reported a 68 percent increase in customer service inquiries. Now, 85...
By Kseniia Savchenko
4 min read
Investing in Our Support Teams
Interest in investing has been steady for the last year. Looking at Google Trends, I...
By Kseniia Savchenko
4 min read
How COVID-19 Changed Customer Support
From how we visit grocery stores to the world transportation system — nothing will ever...
By Kseniia Savchenko
5 min read
How to Make a Support Team More Approachable
Quality of customer service is a defining brands’ feature for 95% of customers. The better...
By Kseniia Savchenko
6 min read
