Kseniia Savchenko
4 articles by:

Kseniia Savchenko

Kseniia has worked her way from a Customer Support Consultant to Chief Internal Operations Officer at SupportYourApp. She finds a way to relax in dancing and reading.

Holiday Season Support Strategy

Holiday Season Support Strategy

Last holiday season, businesses reported a 68 percent increase in customer service inquiries. Now, 85...

By Kseniia Savchenko

4 min read

Investing in Our Support Teams

Investing in Our Support Teams

Interest in investing has been steady for the last year. Looking at Google Trends, I...

By Kseniia Savchenko

4 min read

How COVID-19 Changed Customer Support

How COVID-19 Changed Customer Support

From how we visit grocery stores to the world transportation system — nothing will ever...

By Kseniia Savchenko

5 min read

How to Make a Support Team More Approachable

How to Make a Support Team More Approachable

Quality of customer service is a defining brands’ feature for 95% of customers. The better...

By Kseniia Savchenko

6 min read