Why Outsourcing Help Desk Services Makes Sense for Your Business
One of the most important parts of running a successful B2B business is handling customer...
By Iuliia Moroz
Updated: 04/09/25
6 min read
32 articles by:
Iuliia Moroz
With over 10 years of experience crafting engaging and impactful content for brands, media, and social media, Iuliia is dedicated to creating human-centered stories that foster meaningful connections with customers and build recognizable brands. Her unique ability to translate various topics for different audiences sets her apart as a skilled storyteller.
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Zoho Pros and Cons: Unpacking a Top-Tier CRM
Modern businesses rely significantly on effective communication and proactive customer management, and here’s where Zoho...
By Iuliia Moroz
Updated: 02/21/25
8 min read
How SupportYourApp Improved Ticket Resolution Rate by 49% for Game Development Company
Customer service in gaming industry is essential to both user retention and overall brand success....
By Iuliia Moroz
Updated: 04/18/25
4 min read
Unlocking Success: The Importance of Gaming Customer Service in Player Retention
People love entertainment, and gaming successfully captures the attention of millions of users worldwide by...
By Iuliia Moroz
Updated: 04/09/25
9 min read
How to Decode the True Cost of Outsourced IT Support
Growing companies can experience an unexpected system crash during major product launches. Without an in-house...
By Iuliia Moroz
Updated: 04/10/25
8 min read
How SupportYourApp Helped an IT Help Desk Service Provider Achieve 96% Increase in Ticket Resolution
A mid-sized IT help desk support services provider (hereafter “the Company”), specializing in managing and...
By Iuliia Moroz
Updated: 04/14/25
4 min read
Does Amazon Outsource Customer Service? Everything You Need to Know
Hitting $575 billion in net sales revenue in 2023, Amazon continues to dominate the e-commerce...
By Iuliia Moroz
Updated: 11/25/24
6 min read
Richpanel Review: A Closer Look at E-Commerce Customer Support
Customer support is a make-or-break deal in today’s e-commerce industry. Customers now demand seamless service...
By Iuliia Moroz
Updated: 04/10/25
7 min read
What Are the Benefits of Outsourcing IT Services: All You Need to Know
Long gone are the times when you had to host an entire team of professionals...
By Iuliia Moroz
Updated: 04/18/25
9 min read