Iuliia Moroz
33 articles by:

Iuliia Moroz

With over 10 years of experience crafting engaging and impactful content for brands, media, and social media, Iuliia is dedicated to creating human-centered stories that foster meaningful connections with customers and build recognizable brands. Her unique ability to translate various topics for different audiences sets her apart as a skilled storyteller.

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Things to Know to Outsource Amazon Listing Services

Things to Know to Outsource Amazon Listing Services

Amazon keeps dominating the e-commerce scene, making businesses face more and more pressure to adequately...

By Iuliia Moroz

Updated: 02/21/25

4 min read

Why Outsourcing Help Desk Services Makes Sense for Your Business

Why Outsourcing Help Desk Services Makes Sense for Your Business

One of the most important parts of running a successful B2B business is handling customer...

By Iuliia Moroz

Updated: 02/21/25

6 min read

Zoho Pros and Cons: Unpacking a Top-Tier CRM 

Zoho Pros and Cons: Unpacking a Top-Tier CRM 

Modern businesses rely significantly on effective communication and proactive customer management, and here’s where Zoho...

By Iuliia Moroz

Updated: 02/21/25

8 min read

How SupportYourApp Delivered Fast, High-Quality Services for Game Development Company 

How SupportYourApp Delivered Fast, High-Quality Services for Game Development Company 

In the ever-changing game development industry, customer service is essential to both user retention and...

By Iuliia Moroz

Updated: 12/30/24

4 min read

Unlocking Success: The Importance of Gaming Customer Service in Player Retention

Unlocking Success: The Importance of Gaming Customer Service in Player Retention

People love entertainment, and gaming successfully captures the attention of millions of users worldwide by...

By Iuliia Moroz

Updated: 12/09/24

9 min read

How to Decode the True Cost of Outsourced IT Support

How to Decode the True Cost of Outsourced IT Support

Growing companies can experience an unexpected system crash during major product launches. Without an in-house...

By Iuliia Moroz

Updated: 12/09/24

8 min read

How SupportYourApp Helped an IT Help Desk Service Provider to Achieve 96% Increase in Ticket Resolution

How SupportYourApp Helped an IT Help Desk Service Provider to Achieve 96% Increase in Ticket Resolution

A mid-sized IT help desk service provider (hereafter “The Company”), specialized in managing and monitoring...

By Iuliia Moroz

Updated: 02/24/25

3 min read

Does Amazon Outsource Customer Service? Everything You Need to Know

Does Amazon Outsource Customer Service? Everything You Need to Know

Hitting $575 billion in net sales revenue in 2023, Amazon continues to dominate the e-commerce...

By Iuliia Moroz

Updated: 11/25/24

6 min read

Richpanel Review: A Closer Look at E-Commerce Customer Support

Richpanel Review: A Closer Look at E-Commerce Customer Support

Customer support is a make-or-break deal in today’s e-commerce industry. Customers now demand seamless service...

By Iuliia Moroz

Updated: 11/25/24

7 min read