33 articles by:

Iuliia Moroz

With over 10 years of experience crafting engaging and impactful content for brands, media, and social media, Iuliia is dedicated to creating human-centered stories that foster meaningful connections with customers and build recognizable brands. Her unique ability to translate various topics for different audiences sets her apart as a skilled storyteller.

Top SaaS Customer Retention Strategies to Boost Loyalty

Compared to companies that offer software as a one-time purchase, SaaS (Software-as-a-Service) companies have multiple...

By Iuliia Moroz

Updated: 03/03/25

10 min read

My Career Journey: Paul Smolyk, Chief of Delivery Operations

Introduction Q: Paul, you recently stepped into the role of Chief of Delivery Operations after...

By Iuliia Moroz

Updated: 02/27/25

5 min read

SaaS Customer Support: Best Practices for 2025

Today’s business environment presents a dynamic but challenging opportunity for ambitious companies rivaling for customers’...

By Iuliia Moroz

Updated: 03/03/25

13 min read

How to Improve CSAT Scores in Your Call Center: 9 Ways to Explore

Customer service drives every business — it’s the force behind improving relationships with the target...

By Iuliia Moroz

Updated: 02/25/25

12 min read

Call Center QA: The Secrets to Stellar Customer Support (with Real Cases)

Your call center is the heart of your customer service — it targets their concerns...

By Iuliia Moroz

Updated: 02/21/25

10 min read

How SupportYourApp Enabled 24/7 Bilingual Support for a Transportation Company

When a European airport shuttle service (the “Company”) approached SupportYourApp, they were looking for a...

By Iuliia Moroz

Updated: 02/11/25

3 min read

Gorgias Pricing & Features: Everything You Need to Know

Your customer support efficiency depends on two factors. Compare it to riding a car: you’ve...

By Iuliia Moroz

Updated: 02/21/25

7 min read

Effective Online Gaming Customer Retention Strategies to Boost Player Loyalty

Customers are the cornerstone of every industry, but gaming companies have a particular relationship with...

By Iuliia Moroz

Updated: 02/05/25

6 min read

Sprout Social Pros and Cons: A Complete Breakdown

Managing social media platforms has become one of the key priorities for companies seeking to...

By Iuliia Moroz

Updated: 02/04/25

8 min read