Support Insights

Raise the bar for your support with lessons, tips, and tactics forged from our 16 years of excellence.

SupportYourApp Is Back on the Inc. 5000

SupportYourApp just landed on 2026 Inc. 5000. It's our second time on the list, after our first appe...

News 2 min read

Liubov Tykholoz, Vice CEO
Top 8 eCommerce Customer Service Outsourcing Companies

Did you know? 68% of consumers report they’d pay more for products from a brand known to provide goo...

Top Companies 13 min read

Viktoriia Cherednyk, Chief Marketing Officer
Top 10 AI Customer Service Companies 2026: Functions & Prices

Top-notch customer support is about efficiency, scalability, and making customers happier. Companies...

Top Companies 12 min read

Nick Ryabchenko, Chief Integration Officer
Building Emotional Connection With Customers: 6 Ways Support Teams Earn Loyalty

Your CSAT scores look fine, yet customers still drift to competitors without saying why. If you run ...

Customer Communication Industry Expertise 5 min read

Anastasiia Svyrydenko, Senior Content Writer
Approachable Customer Service: 7 Habits That Bring Customers Back

This guide is for support leads and founders whose customers get an answer and still leave unhappy. ...

Industry Expertise 5 min read

Kseniia Savchenko, Chief People Officer
US-Based Call Center Outsourcing: Top Companies Compared

In March 2026, the FCC proposed onshoring rules that would push phone, cable, and broadband provider...

Industry Expertise Top Companies 8 min read

Vladyslava Bukhanova, Junior Content Writer
Best Customer Service CRM in 2026: 7 Platforms Compared

Every support vendor now promises AI agents and a single inbox for every channel, which makes vendor...

Industry Expertise Top Companies 11 min read

Vladyslava Bukhanova, Junior Content Writer
Agentic AI for Customer Service: How It Works and What It Can Do

Your support queue keeps growing, and most chatbots still hand the hard part back to your agents. Ag...

Customer Satisfaction Industry Expertise 6 min read

Ashleigh Kika, Service Delivery Manager
Generative AI for Customer Service: Use Cases, Examples and Benefits

Your queue grows every Monday, and leadership keeps asking what AI can take off the team's plate. Th...

Customer Satisfaction Industry Expertise 9 min read

Yelyzaveta Vazheliuk, Service Delivery Manager
7 Customer Service Trends for 2027: What's Changing in Support

Support leaders are planning 2027 budgets right now, and the old playbook of more agents for more ti...

Industry Expertise 5 min read

Yelyzaveta Vazheliuk, Service Delivery Manager
Best AI Voice Agents for Customer Support in 2026: Compared by Use Case

Your phone queue doesn't stop at 6 p.m., and neither do your customers. This guide is for support le...

Industry Expertise 12 min read

Reda Chrifi Alaoui, Integration Manager
Benefits of Outsourcing IT Services: What You Gain and How to Start

This guide is for founders and operations leads whose IT needs have outgrown a part-time fix or an o...

Industry Expertise 4 min read

Vladyslava Bukhanova, Junior Content Writer