Support Insights

Beginner’s Guide to Customer Escalation Management

Customer escalation is the thing that every business owner is trying to avoid although it happens fr...

Nika Kiriienko, Former Digital Marketer

How Call Center Workers Can Maintain Health on the Job

Working in a call center outsourcing company can require long hours of sitting, overnight shifts, an...

Nika Kiriienko, Former Digital Marketer

How to Master the Art of Email Templates

Customers these days are very demanding. With their need for speed, they expect a quicker resolution...

Nika Kiriienko, Former Digital Marketer

Being Customer Centric: What Does It Mean for Your Business?

> In today’s highly competitive environment, when attracting new and retaining current customers has...

Nika Kiriienko, Former Digital Marketer

6 Tips About Customer Service You Need to Know

If customers are the lifeblood of a business then customer service representatives are the heart. Th...

Nika Kiriienko, Former Digital Marketer

How to Make Your Remote Team More Productive

> The use of remote teams in the technology industry began as a fashionable thing for a few companie...

Nika Kiriienko, Former Digital Marketer

How to Preserve Your Company Culture as You Grow Your Organization

All businesses want growth. The bigger you get, the more customers you can connect with, and the mor...

Nika Kiriienko, Former Digital Marketer

Daria Leshchenko Accepted Into Forbes Technology Council

an style="font-weight: 400;">Daria Leshchenko, the founder and CEO of SupportYourApp - a multilingua...

Nika Kiriienko, Former Digital Marketer

Defining Great Customer Service

r the past two decades, there have been countless innovations in customer service. Anything from mul...

Nika Kiriienko, Former Digital Marketer