B2B Customer Service: How It’s Different From B2C and How Can It Be Improved?
While it might seem that B2B and B2C customer service have a lot in common,...
By Anna Shevtsova
Updated: 08/07/25
9 min read
Expanding Your Team While in the Remote Mode
We are in the middle of a global pandemic. It is all people can think...
By Anna Shevtsova
Updated: 08/23/24
6 min read
Hiring a Customer Success Manager: Interview Questions to Ask and Job Description Template
Building a successful business almost always depends on how good your relationship with your customer...
By Anna Shevtsova
Updated: 06/16/25
8 min read
7 De-Escalation Techniques for Better Customer Service. Pros and Cons of De-Escalation Over the Phone
What is the main rule of modern business? The customer is always right! But, there...
By Anna Shevtsova
Updated: 04/25/25
7 min read
Moving Towards Remote Workflow Without Losing Positive Attitude and Quality of Service
With the newest coronavirus COVID-19 taking the world by storm at the moment, tons of...
By Anna Shevtsova
Updated: 12/09/20
5 min read
How to Recognize a Call Center Burnout and Reduce It
Imagine: you set up a call center. Everything runs as smoothly as possible. But all...
By Nika Kiriienko
Updated: 04/25/25
8 min read
Want to Become a Customer Service Manager? Here’s What You Need to Know
You've been dreaming of becoming a customer service manager for years, now it's time to learn what it takes to become one and the tasks that wait for you.
By Nika Kiriienko
Updated: 04/25/25
6 min read
Beginner’s Guide to Customer Escalation Management
Customer escalation is the thing that every business owner is trying to avoid although it...
By Nika Kiriienko
Updated: 05/26/25
7 min read
5 Customer Service Trends for 2020 and Beyond
The importance of a good customer service is hard to underestimate, especially now when customer...
By Daria Leshchenko
Updated: 07/22/25
7 min read