Blog on Customer Service & Outsourcing for Startups and Enterprises

Can Outsourced Support Be More Secure?

“Security is not a state, but a process” Daria Leshchenko on why outsourcing customer support...

By Daria Leshchenko

Updated: 03/31/21

4 min read

The global IT outsourcing market is expected to reach $937.6 billion by 2025. Recent estimations...

By Veronica Filipkova

Updated: 12/19/24

5 min read

What Is freshdesk.com? Web based help desk software Freshdesk is a cloud-based customer support software...

By Nick Ryabchenko

Updated: 04/09/25

5 min read

90% of customers find personalized offers appealing. 80% of customers prefer doing business with companies...

By Anna Shevtsova

Updated: 03/11/21

5 min read

According to Verizon, in 2019 71% of data breaches were financially motivated. IBM estimated that...

By Anna Shevtsova

Updated: 04/09/25

6 min read

Over two-thirds of internet traffic is devoted to video. More than 27% of users claim...

By Anna Shevtsova

Updated: 04/09/25

5 min read

5G connection is predicted to surpass 1 billion connections in 2023. It is already online...

By Anna Shevtsova

Updated: 02/18/21

5 min read

In 2020 an average business saw an increase in calls marked as ‘difficult’ by more...

By Anna Shevtsova

Updated: 01/14/25

6 min read

BaaS — Blockchain as a Service is a young industry not as embraced by businesses...

By Anna Shevtsova

Updated: 02/04/21

5 min read