My Career Journey: Nick Riabchenko, Chief Integration Officer

My Career Journey: Nick Riabchenko, Chief Integration Officer

Introduction Nick, can you share details about your current role and responsibilities? Absolutely! As an...

By Kseniia Savchenko

Updated: 04/10/25

5 min read

How SupportYourApp Helped an IT Help Desk Service Provider Achieve 96% Increase in Ticket Resolution

How SupportYourApp Helped an IT Help Desk Service Provider Achieve 96% Increase in Ticket Resolution

A mid-sized IT help desk support services provider (hereafter “the Company”), specializing in managing and...

By Iuliia Moroz

Updated: 08/14/25

4 min read

Does Amazon Outsource Customer Service? Everything You Need to Know

Does Amazon Outsource Customer Service? Everything You Need to Know

Hitting $575 billion in net sales revenue in 2023, Amazon continues to dominate the e-commerce...

By Iuliia Moroz

Updated: 08/22/25

6 min read

Richpanel Review: A Closer Look at E-Commerce Customer Support

Richpanel Review: A Closer Look at E-Commerce Customer Support

Customer support is a make-or-break deal in today’s e-commerce industry. Customers now demand seamless service...

By Iuliia Moroz

Updated: 04/10/25

7 min read

What Are the Benefits of Outsourcing IT Services: All You Need to Know

What Are the Benefits of Outsourcing IT Services: All You Need to Know

Long gone are the times when you had to host an entire team of professionals...

By Iuliia Moroz

Updated: 08/22/25

9 min read

A 68% Increase in Resolved Tickets: How SupportYourApp Drove a Startup’s Rapid Growth by Augmenting Support

A 68% Increase in Resolved Tickets: How SupportYourApp Drove a Startup’s Rapid Growth by Augmenting Support

In today’s world, where smooth customer experience can make or break any company, a growing...

By Iuliia Moroz

Updated: 10/10/25

3 min read

My Career Journey: Bogdan ‘Josh’ Dzhelmach, VP of Product

My Career Journey: Bogdan ‘Josh’ Dzhelmach, VP of Product

Josh started with SupportYourApp over a decade ago as a Customer Support Consultant and, after...

By Kseniia Savchenko

Updated: 04/10/25

5 min read

Supporter vs. ChatGPT

Supporter vs. ChatGPT

ChatGPT currently has over 180.5 million users, which is an 80% increase from the 100...

By Svitlana Biloshkura

Updated: 10/09/25

12 min read

How to Choose IT Support for Outsourcing: Your Comprehensive Guide

How to Choose IT Support for Outsourcing: Your Comprehensive Guide

Technologies have become the force driving companies forward with innovations and revolutionizing each industry, requiring...

By Iuliia Moroz

Updated: 07/02/25

9 min read