Defining Great Customer Service
Over the past two decades, there have been countless innovations in customer service. Anything from...
By Nika Kiriienko
Updated: 08/29/25
4 min read
10 Criteria for Selecting a Customer Support Outsourcing Partner
Most startup entrepreneurs have reservations about customer support outsourcing and for good reasons. Customer service is...
By Nika Kiriienko
Updated: 06/16/25
4 min read
The 5 Stages of Joining a Company
A new job is often a time of excitement in one’s life. And for good reason....
By Nika Kiriienko
Updated: 05/29/25
4 min read
Customer Support for KYC
New Regulations Are Pushing Companies to Expand KYC Efforts Recent regulations in the financial services...
By Nika Kiriienko
Updated: 06/19/25
4 min read
5 Reasons for a Healthy Company Environment
Companies are like people – no two are the same. With all the diversity of...
By Nika Kiriienko
Updated: 08/06/25
4 min read
Customer Retention vs. Satisfaction
Problems? Customer retention rate should depend upon the absence of problems. Right? Wrong. As reported, customers...
By Nika Kiriienko
Updated: 04/09/25
2 min read
Customer Support for Blockchain
The tech community had already agreed a few years ago that blockchain is a technological...
By Nika Kiriienko
Updated: 09/02/25
5 min read
Motivate Your Support to Outlast the Holidays
Bells will jingle, snowflakes mingle, as the holiday spirit nears. ‘Tis the season to be...
By Nika Kiriienko
Updated: 12/18/20
3 min read
Support and Reviews Timing
Today I’ve got pretty frustrated with the annoying app review request. The popup up on the...
By Nika Kiriienko
Updated: 05/29/25
3 min read