Support Insights
Raise the bar for your support with lessons, tips, and tactics forged from our 16 years of excellence.
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The 5 Stages of Joining a Company
ew job is often a time of excitement in one's life. And for good reason. Though joining a company ca...
2 min read
Nika Kiriienko, Former Digital Marketer
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Customer Support for KYC
>New Regulations Are Pushing Companies to Expand KYC Efforts Recent regulations in the financial ser...
2 min read
Nika Kiriienko, Former Digital Marketer
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Customer Support for Blockchain
style="text-align: left;">The tech community had already agreed a few years ago that blockchain is a...
3 min read
Nika Kiriienko, Former Digital Marketer
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8 Examples: What Customer Support Shouldn’t Look Like
style="text-align: left;">In our previous article, we've discussed customer support in a way it...
2 min read
Nika Kiriienko, Former Digital Marketer
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Women Entrepreneurship Hackathon With Google
t weekend was full of amazing events and interesting get-togethers, but the one that stood out the m...
2 min read
Nika Kiriienko, Former Digital Marketer
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10 Strides to Outstanding Customer Support and the Stats to Back Them Up
The best-performing companies kept their reply time below 1 minute and also handled cases in one tou...
2 min read
Nika Kiriienko, Former Digital Marketer
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The Pros and Cons of AI Customer Support
you’re the type that likes to stay in touch with the latest tech trends, then it’s highly likely you...
2 min read
Nika Kiriienko, Former Digital Marketer
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Business and Passion
style="text-align: justify;">Here at SupportYourApp, we’re really huge fans of charity. The Kyi...
1 min read
Nika Kiriienko, Former Digital Marketer
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2016: Year in Review
an style="font-weight: 400;">2016 was a tough and interesting year in the tech industry, and we woul...
2 min read
Nika Kiriienko, Former Digital Marketer
Customer Support Trends
2026: Are You Ready?
Benchmark your customer support against key 2026 trends.