SaaS vs. Software. What Are Their Differences and Similarities?

SaaS vs. Software. What Are Their Differences and Similarities?

The world is pacing fast. Every day we come close with new developments and new...

By Anna Shevtsova

Updated: 04/09/25

11 min read

DaaS — Device as a Service

DaaS — Device as a Service

Device as a Service (DaaS) is an emerging trend that is rapidly growing and gaining...

By Anna Shevtsova

Updated: 02/05/21

9 min read

How AI Can Compliment People in Customer Support

How AI Can Compliment People in Customer Support

With the abundance of information and mentions of artificial intelligence (AI) in the modern media...

By Anna Shevtsova

Updated: 04/09/25

8 min read

Customer Support for Social Media Accounts

Customer Support for Social Media Accounts

Getting third party support for your social media account has just arisen as one of...

By Anna Shevtsova

Updated: 12/19/24

10 min read

Importance of Omnichannel Customer Support

Importance of Omnichannel Customer Support

Every year businesses go out of their way to make their services as good as...

By Anna Shevtsova

Updated: 04/09/25

7 min read

Customer Service in Social Media: Best Practices

Customer Service in Social Media: Best Practices

How often do your customers complain to you over social media? It is estimated that...

By Anna Shevtsova

Updated: 04/09/25

7 min read

Support Outsourcing Planning: How’s and Why’s

Support Outsourcing Planning: How’s and Why’s

Planning. It seems that in our world this word and this technique is overused. We...

By Anna Shevtsova

Updated: 04/09/25

6 min read

Support for E-Commerce Companies

Support for E-Commerce Companies

In the last 5 years, e-commerce sales have increased by a whopping 171%. This means...

By Anna Shevtsova

Updated: 04/09/25

9 min read

Support for Fintech Companies

Support for Fintech Companies

With the rise of technology, a lot of market segments are going through a boom....

By Anna Shevtsova

Updated: 04/09/25

8 min read