Blog on Customer Service & Outsourcing for Startups and Enterprises

Bad Customer Service and How to Prevent It

Bad customer service costs US companies $62 billion annually. 8 out of 10 customers say...

By Veronica Filipkova

Updated: 08/29/25

4 min read

According to a PWC study, 73% of customers say customer experience is one of the...

By Daria Leshchenko

Updated: 04/09/25

4 min read

As the next installment in our series of articles about customer communication tools, today we...

By Nick Ryabchenko

Updated: 04/30/25

6 min read

NFT market capitalization added up to nearly $41 million in 2018. The market now costs...

By Anna Shevtsova

Updated: 05/27/21

4 min read

67% of customers feel customer service has improved. In no small part it is due...

By Nick Ryabchenko

Updated: 04/30/25

5 min read

Quality of customer service is a defining brands’ feature for 95% of customers. The better...

By Kseniia Savchenko

Updated: 07/02/25

6 min read

Improving customer journey is one of the best ways to increase business revenue. For example,...

By Anna Shevtsova

Updated: 08/22/25

4 min read

Salesforce Review Continuing the series of articles on customer communication tools. Today we will talk...

By Nick Ryabchenko

Updated: 05/08/25

5 min read

15% of the world’s population or 1 billion people have some kind of disability. Roughly...

By Anna Shevtsova

Updated: 06/25/25

6 min read