Why Does Customer Success Matter?
According to Forrester, 72% of businesses say improving customer experience and success is their priority....
By Veronica Filipkova
Updated: 10/22/25
5 min read
E-Learning Support
Since the start of the millennium, e-learning has grown by almost 900%. The worldwide e-learning...
By Anna Shevtsova
Updated: 12/19/25
5 min read
Improving Brand Communication
To set up brand communication, a business has to do a thorough market research, properly...
By Daria Leshchenko
Updated: 11/27/25
3 min read
Active Listening in Customer Support
About 55% of time of human communication is devoted to listening. This percentage is way...
By Anna Shevtsova
Updated: 12/10/25
5 min read
Intercom Review
In our series of customer communication tools reviews, the time has come to take a...
By Nick Ryabchenko
Updated: 01/16/26
5 min read
B2B Customer Satisfaction
68% of users are willing to pay more for a product or service from a...
By Anna Shevtsova
Updated: 08/06/25
4 min read
Building Brand Loyalty With Customer Communication
96% of customers think businesses could improve their communication and project management. With the market...
By Daria Leshchenko
Updated: 09/30/25
3 min read
How COVID-19 Changed Customer Support
From how we visit grocery stores to the world transportation system — nothing will ever...
By Kseniia Savchenko
Updated: 01/16/26
5 min read
HelpCrunch Review
As the next installment in our series of articles about customer communication tools, today we...
By Nick Ryabchenko
Updated: 06/25/25
4 min read