Customer Service Level: Definition, Standards, Measuring
Your customer service level can make or break a customer’s experience — and your company’s...
By Anna Shevtsova
Updated: 04/22/25
6 min read
Call Center Quality Monitoring
Quality of service is an asset. With an abundance of choices in the market it...
By Anna Shevtsova
Updated: 04/09/25
6 min read
Signs You Need to Start Outsourcing
About 300 000 positions are outsourced every year. Different businesses hire outsourcing companies for different...
By Anna Shevtsova
Updated: 04/09/25
5 min read
2020 — SupportYourApp Results
2020 has been challenging. There have been changes and occasions that will influence the way...
By Daria Leshchenko
Updated: 01/04/21
3 min read
Support for the Gaming Industry
The gaming industry is one of the fastest growing industries in the present market. 3...
By Anna Shevtsova
Updated: 04/09/25
6 min read
Customer Support Trends in 2021: More Empathy, Human Interaction, Less Mental Health Pressure
In 2018 more than two-thirds of companies competed primarily on the basis of customer experience....
By Daria Leshchenko
Updated: 04/10/25
6 min read
Customer Service Language
Customers do not think about it at all, but there is a certain art to...
By Anna Shevtsova
Updated: 04/03/25
8 min read
Evolution of Customer Communication Channels
Customer communication just like any other thing in the world is evolving. And its evolution...
By Anna Shevtsova
Updated: 12/10/20
7 min read
IT Support for the Hospitality Industry
The hospitality industry has taken a hit ever since the COVID-19 pandemic broke out. In...
By Anna Shevtsova
Updated: 04/09/25
9 min read