Blog on Customer Service & Outsourcing

LiveAgent Review

Today, we are turning our attention to another chapter in the series of reviews of...

By Nick Ryabchenko

Updated: 06/25/25

5 min read

Happy New Year everyone 🎉 2021 — what an unpredictable yet fascinating year. There have...

By Daria Leshchenko

Updated: 04/10/25

< 1 min read

2021 became the year of change and progress. Like any other field, customer support has...

By Daria Leshchenko

Updated: 05/14/25

2 min read

Proactive approach to customer service can decrease the number of incoming calls by 20-30%, lowering...

By Anna Shevtsova

Updated: 11/27/25

4 min read

Interest in investing has been steady for the last year. Looking at Google Trends, I...

By Kseniia Savchenko

Updated: 11/05/25

4 min read

From 2015 to 2020, the food delivery market in the US grew by more than...

By Anna Shevtsova

Updated: 08/29/25

4 min read

WhatsApp has over 2 billion users around the world. It is ranked as the most...

By Nick Ryabchenko

Updated: 12/19/25

6 min read

Today we have finally reached the pièce de résistance of our customer communication tools reviews...

By Nick Ryabchenko

Updated: 05/30/25

5 min read

Having talked about Customer Success fairly recently, we decided to dive even deeper into the...

By Anna Shevtsova

Updated: 08/06/25

4 min read